Lenova India Pvt Ltd.

24/09/2014

Lenovo India Wins Prestigious "Golden Peacock Awards" for Innovative Customer Service

Lenovo, a leading PC player in India, took home the coveted ‘Golden Peacock Award’ for innovation in customer services. The Awards, established in 1991 by the Institute of Directors- India (an independent unbiased body) are a benchmark in Corporate Excellence across the world. Lenovo bagged this award for its seamless transition of service & support from IBM to Lenovo over a short span of one year, which resulted in the significant increase of customer satisfaction and delight. Globally, since 2005, Lenovo has outsourced the Service & Support function to IBM. India is one of the first few countries to make the transition of services from IBM to Lenovo. The organization beat a total of 455 entries to emerge as one of the 18 final winners. The award was presented by Sheila Diksh*t, Honourable Governor of Kerala in Thiruvanthapuram to Sudipto Ghosh, Executive Director, Service, Lenovo India.

Speaking on this landmark achievement, Sudipto Ghosh, Executive Director, Service, Lenovo India said, “As the number 1 PC player in the world, Lenovo is well on track on its mission to become a leader in the PC+ era. Customer satisfaction plays a crucial role in this journey. Winning the Golden Peacock Award is a testimony of our belief that a super brand is built on how our customers perceive our service levels. Serve, Solve and Satisfy is our step by step approach to deliver the highest levels in customer service that has helped us win this award.”

The applications for Golden Peacock Awards were assessed on an exhaustive set of parameters, for a total score card of 1000 marks. The final cut-off for each application was 80 percent. The applicant scoring the highest among each of the industrial categories was finally recommended to the Jury for the final selection and approval process. ”

Lenovo stood out from other players owing to its innovative approach, towards achieving the transition for customer services from IBM to Lenovo. Some of the proactive steps taken by Lenovo included synchronization of all services verticals onto a single CRM platform enabling provision of frequent status email/SMS blasts, faulty products being tested with a money back offer to the customer, deployment of resident engineers and increasing Field Services footprint by leveraging channel partners, thereby ensuring customer satisfaction and retention.

The Golden Peacock Awards Secretariat receives around 1000 entries per year for various awards from over 25 countries. The jury focused on organizations that showcased systematic innovation for excellence in specific products and services, to satisfy the most unstated needs of customers. Golden Peacock’s evaluation process was an exhaustive one, involving various steps of assessment before the Jury arrived at the final set of winners. The jury was chaired by Justice P N Bhagwati, Former Chief Justice of India.

24/09/2014

Lenovo’s twice as powerful multimedia performance tablet – A7-30 now in stores

Lenovo, a leading PC player has launched A7-30, an affordable multi-media tablet that offers you the complete entertainment experience. Now, watch the colours on your screen come alive while viewing the latest movies owing to the A-730’s bright 17.78 cm (7) display. Listening to your favourite songs will be twice as much fun thanks to its dual front-facing speakers that offer louder, natural, distortion-free sound.

At only INR 9,979, the A7-30 will continue to surprise you with its superior performance. You can check your email, surf the web and download tons of apps at the same time, thanks to the A7-30’s quad-core processor that makes your experience extremely smooth and responsive.

The A7-30 also equips you to stay connected with friends and family at all times with its voice calling and worldwide roaming features. And it won’t die on you when you need it the most, owing to its longer battery life that provides 8 hours of WIFI browsing on a single battery charge.”

Speaking on Lenovo’s innovation in tablets, Rohit Midha, Director, Tablet Business Unit, Lenovo India, "While the PC market still represents a huge opportunity, most of the potential for new growth will be in the PC Plus space. Tablets form the backbone of Lenovo’s strategy to win as a PC Plus player. The A7-30 is our attempt to offer a complete package with performance and aesthetics available at an unbelievable price point. This device is a testimony of Lenovo’s track record in reliability."

The A7-30 offers double the amount of storage with 16 GB in built memory (expandable upto 32 GB), which means you can download and store more apps as well as an incredible amount of content. This pocket sized wonder is available in white, offering a thinness of 10mm and weight of only 327 grams, making it perfect for reading and web-surfing on the go.
Tablet Specifications :
Processors - MTK Quad Core, 1.3GHz
Memory - 1GB RAM
OS - Android 4.2
Battery - 3500mAh
Storage - Upto 32 GB
Dimensions - 269 mm x 185 mm x 17.3 mm
Screen - 7" (1024x600) TN
Camera - 2MP rear FF, 0.3MP front FF
Connectivity - Wi-Fi + Voice
Audio - 2x speakers + Dolby® Audio
EUP : Price: Rs.9,979/-(all inclusive)
Availability: The Lenovo A7-30 tablet is available at all Lenovo Exclusive stores, Multi-brand outlets, Large Format Retail stores and thedostore.com
About Lenovo:
Lenovo (HKSE: 992) (ADR: LNVGY) is a US$30 billion personal technology company – the second largest PC maker worldwide and an emerging PC Plus leader – serving customers in more than 160 countries. Dedicated to building exceptionally engineered PCs and mobile internet devices, Lenovo’s business is built on product innovation, a highly-efficient global supply chain and strong strategic ex*****on. Formed by Lenovo Group’s acquisition of the former IBM Personal Computing Division, the Company develops, manufactures and markets reliable, high-quality, secure and easy-to-use technology products and services. Its product lines include legendary Think-branded commercial PCs and Idea-branded consumer PCs, as well as servers, workstations, and a family of mobile internet devices, including tablets and smart phones. Lenovo, a global Fortune 500 company, has major research centers in Yamato, Japan; Beijing, Shanghai and Shenzhen, China; and Raleigh, North Carolina. For more information see www.lenovo.com.
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05/08/2014

Lenovo Statement on Latest IDC Smartphone Report

IDC data on the global smartphone market for 2Q2014, shows the worldwide market increased 23%, while Lenovo strongly outpaced with a 39% increase. Lenovo remained number 4 while it narrowed the gap with Apple and Samsung.

Below is a statement that can be attributable to Lenovo’s Chairman and CEO Yang Yuanqing:

“IDC’s smartphone report demonstrates that Lenovo continues to have outstanding balance and strong momentum across our entire product portfolio. It has been a month of milestones. First, record high PC share as we approach 20% and strengthen our leadership in that market. Then for the first time we became the number 3 tablet provider in the world, with 64% growth. And now, record smartphone performance in China, solid expansion outside China and global growth of nearly 40% have made us an even stronger number 4 player globally.”

“With our continued organic growth and expansion, plus the opportunity presented by our acquisition of Motorola, pending final approvals, we are in great position to maintain our momentum. We have tremendous balance between our core business – especially a profitable PC business – and growth engines like tablet, smartphone, enterprise and ecosystem. We expect to continue to build on these strong results.”