https://www.facebook.com/421197501313349/

Digicall Teleservices Private Limited

Name: Digicall Teleservices Private Limited
Address: A-14, Sector 64, Noida, 201301, IN
Telephone: +91-120-6611757
Price range: £

Home
India
Noida
Digicall Teleservices Private Limited

The company has call center operations in 10 cities across India, together having approximately 5000 DigiCall was earlier known as Pagepoint Services (I) Pvt.

Ltd. It was formed in 1994, for providing Radio and Paging Services and was allotted license from DOT for four cities namely Mumbai, Bangalore, Hyderabad and Pune. The company was owned and operated by Motorola Inc USA. Presently the company is owned by Infotel Business Solutions Limited. The company has call center operations in 10 cities across India, together having approximately 5000 workstati

ons and more than 7000 employees in strength. DigiCall provides full range of inbound and outbound call center service solutions to its clients. Our Services cater to a diverse client base across Telecom, BFSI, Retail, Travel, Hospitality and Healthcare.

15/10/2013

About Us.....

DigiCall was earlier known as Pagepoint Services (I) Pvt. Ltd. It was formed in 1994, for providing Radio and Paging Services and was allotted license from DOT for four cities namely Mumbai, Bangalore, Hyderabad and Pune. The company was owned and operated by Motorola Inc USA. Presently the company is owned by Infotel Business Solutions Limited.

The company has call center operations in 10 cities across India, together having approximately 5000 workstations and more than 7000 employees in strength. DigiCall provides full range of inbound and outbound call center service solutions to its clients. Our Services cater to a diverse client base across Telecom, BFSI, Retail, Travel, Hospitality and Healthcare.

15/10/2013

Our Technology.................

At DigiCall it is our endeavor to stay ahead in the industry by deploying internationally proven state-of-the-art technologies. As we continue to progress on our infrastructure with latest industry trends we recognize the strengths in maintaining all of our technologies up to the highest standards and we continue to take advantage of these technologies to provide the best solutions for our clients.

Leveraging technologies from tier one partners such as Avaya, Nice, Juniper and Nortel, DigiCall has built a robust infrastructure that maximizes productivity. Our latest technological advancement consists of Avaya CM 6 along with Nice Loggers over a sophisticated MPLS network. The centralized CMS reporting enhances our capability to monitor, manage and take dynamic business decisions by many folds. Additionally, the solution features high-availability of all critical elements, redundant servers, high-end UTM firewalls, Layer 3 based redundant networks and NMS for real-time & historical monitoring.

DigiCall has also developed best value & customizable solutions to meet the diverse & business specific requirements of our client using technologies from Coral, Cube & Techinfo. Our technical competence & expertise is to provide the best business processing outsourcing services, which are specially designed to optimize the costs and meet the time lines and quality standards.

Technology Highlights:
----------------------------------

1. Avaya CM 6 with site & geographical fault resilience

2. Advanced MPLS Network

3. Nortel Switches and Routers

4. Juniper periphery firewalls & Symantec endpoint security

5. Genuine software licensing

6. Server infrastructure from SUN, IBM & HP

7. Branded desktop computers from Lenovo/HP

8. Automated Call Distribution (ACD) using skills and queue-based-routing

9. Outbound call center solutions including predictive dialing

10. Call Recording and Quality Monitoring

11. Centralized Management and Reporting

12. Comprehensive Physical Security and Data Security

13. Redundant telecom circuits

14. UPS and Generator power backup

15/10/2013

Apply Online :-

http://www.digicall.in/career-apply.aspx

15/10/2013

Contact Us.......................

Sales Contacts

DigiCall Teleservices Private Limited
A-14, Sector 64, Noida, U.P.
PIN Code: 201301
Board Number : +91-120-6611777
================================

Enquiries
[email protected]

================================

DigiCall regional offices
+++++++++++++++++

Ahmedabad:

5th Floor, A-Wing Ashoka Chambers,
Mithakhali Six Road Ellisbridge
Ahmedabad- 380006
____________________________________

Pune:

Pride Parmar Galaxy
2nd Floor, Parmar Trade Centre,
Sadhu Vaswasni Chowk,
Kannaught Road, Behind Income Tax Office
Pune - 411001
______________________________________

Kolkatta:

1st Floor, Satyam Tower,
3, Alipore Road,
Kolkatta - 700027
______________________________________
Mumbai:

B-501, Everest Nivara,Plot no-D3, TTC
Industrial Area,MIDC,
Turbhe, Navi Mumbai-400705
______________________________________
Bangalore:

19/7, Maruti Mansion Canara Bank Building
Cunningham Road
Bangalore - 560052
______________________________________
Hyderabad:

Lal Bunglow,
6-3-882/A&B Ameerpet,
Hyderabad - 500016
______________________________________
Bhubaneswar:

3rd Floor, Metro House,
Vani Vihar Squares
Bhubaneswar - 751007
______________________________________

New Delhi

1514-15, 15th Floor
Hemkunth Chamber,
89, Nehru Place,
New Delhi - 110019
______________________________________
Ranchi:
Shanti Shopping Complex 1st Floor,
Hinoo Main Road, P.S. Doranda ,
Ranchi - 834002
______________________________________

Noida:

DigiCall Teleservices Private Limited
A-14, Sector 64, Noida, U.P.
PIN Code: 201301

15/10/2013

Our Management Team....

Sunil Batra
Managing Director

Successful track record of over 2 decades in FMCG MNCs like Lipton India (HLL), Kellogg India, Bata India and Coca Cola.

Last assignment – President Operations at Tata Teleservices.

Prior to that heading Consumer Market Business Unit at Tata Teleservices.
Other roles include COO of Punjab, Haryana and HP circles, Regional Head North for Enterprise and HNI Market to heading Branded Retail Recipient of “Chairman’s trophy” at TTSL and ‘Chairman’s Award’ at Lipton India.

Surendra Lunia
Director

26+ years of experience in corporate roles in Media and Telecom sectors.

Responsible for the group’s foray into pan India telecom services .

Ashish Kirpal Pandit
Director Operations

A senior professional with 24+ years varied experience in Telecom, Healthcare and FMCG.

Masters in business & finance from Indiana,US.

Last assignment with Tata Tele as COO for Rajasthan and Haryana.

Responsibilities held include Sales, Product Management, Customer Service, Logistics Senior management positions held include CEO for Fortis Health World, Head of Operations in Reliance Webworld and Country Manager for Alcatel Mobile Phones India.

B.B. Chugh
C.F.O.

B. B. Chugh is a qualified Finance Professional working with DigiCall for the last 16 years, heading the Finance, Accounts & Commercials department of the company. He also has vast experience in manufacturing, engineering and service industries. He has a total experience of over 25 years in the field of Finance, Costing and Budgeting.

He has previously worked with BST, Triveni Engineering and Subros Limited.

Ambica B. Garwood
Senior Vice President- Service Delivery

18 years + experience with BPO & telecom industries.

Core strengths – planning, client management, business development and team leadership.
Previous assignments – Aegis, Keane Worldzen, EXL Services & Vodafone.

Eye for details and proven track record of leading transitions, scale ups and delivering profitability and productivity across processes.

Abhinav Alexander
Head – T&Q

12+ Years experience with industry exposure of Telecom, DTH, Banking & Credit Cards, FMCG, Utilities, Catalogue Sales, Online Travel Portal, Consumer Durables & Pharmaceuticals.

Previous employments with Spanco Chanel BPO (Africa), Spice BPO Services Limited, Aegis Global, Hero Management Services Limited, Vertex Group (UK) & Wipro Spectramind.

15/10/2013

Our Presence....

15/10/2013

Telecom....

The Indian telecom industry has experienced Dynamic Change and Fast growth in the last few years with the Telecom technology moving from 2 G to 3 G space and the future being of 4 G network. With this accelerated change in telecommunications, telecom companies are looking for partners who can enhance customer service support, reduce costs and risks, and in the course increase profitability. DigiCall brings together state-of-the-art technology, process excellence and best talent, which would help telecom companies attain optimal process performance and profitability. Our strength lies in our Agility and Domain Expertise, our telecommunication teams have industry-specific knowledge and technology skills, to design and implement changes to clients business models.

Our client list includes amongst the Top 10 service providers in the Domestic Telecom Market. We possess the capability to provide the following service offerings amongst others:

15/10/2013

BFSI....

The Banking, Financial Services, and Insurance industry (BFSI) has gone through dynamic transformation in the last decade. Sustained and consistent revenue growth has returned as the main agenda for Banking and Financial Services Industry today. Statutory and regulatory requirements need organizations in BFSI to be extra cautious while servicing their clients. To create better contact management, lower cost and greater market presence, firms are looking at contact center providers to help run day-to-day transactions. DigiCall has the capability to be a strategic service provider in the following service areas:

Banks
Insurance
Mortgage
Credit Card

Our Service offerings can be provided in the areas of:

15/10/2013

Retail.....

While the retail industry, is thriving with growing economies and the resultant increase in purchase power, growth in e-commerce and a larger supplier base, it has become more competitive over the years and is currently faced with the challenge of delivering superior customer experience on a sustainable basis. With our proven expertise in inbound and outbound customer services, we at DigiCall can partner with our clients to provide key services which would help them focus on their core task of Retail service.

Retail Sectors we can support:

Consumer Electronics, Home Appliance Retailers.
FMCG (Fast Moving Consumer Goods)
Information Service Providers.
Hardware Manufacturers.
Retail Pharmacy chains.

Our Service offerings can be provided in the areas of:

15/10/2013

Travel & Hospitality

The Travel and Hospitality industry over the years has gone through its period of swings. It still maintains its stature as among st the most robust and growing industry sector. It is currently challenged with large fluctuation in demand, dynamic pricing models and lost revenue opportunities. This demands high level of agility, better customer loyalty, and improved marketing spends. To be able to stay ahead, companies need solutions that can help them achieve the competitive edge. DigiCall can help Travel and Hospitality companies optimize on the operational capabilities. While we have been delivering customer support services to a leading public transport corporation of India, we can provide services to the following service sectors:

Car Truck Rental Companies
Hotels
Airlines
Travel Agencies
Public Transport Operators

Our Service offerings can be provided in the areas of:

15/10/2013

DigiCall Ventures’ clients are spread across diverse industry verticals such as Telecom, Banking, Finance, Insurance, and Retail to name a few. Some of the company's clients include 3 of the top 5 Telecom companies in India.

Address

A-14, Sector 64
Noida
201301

Telephone

+91-120-6611757

Website

facebook.com

Alerts

Be the first to know and let us send you an email when Digicall Teleservices Private Limited posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Digicall Teleservices Private Limited:

Digicall Teleservices Private Limited

15/10/2013

15/10/2013

15/10/2013

15/10/2013

15/10/2013

15/10/2013

15/10/2013

15/10/2013

15/10/2013

15/10/2013

15/10/2013

Address

Telephone

Website

Alerts

Contact The Business

Shortcuts

Share

Category