06/12/2020
We are looking for Technical Support Specialists to provide excellent customer service to our customers, one of North America's leading information technology companies. You will join an existing team of highly skilled technical support professionals where training and certifications are provided.
Responsibilities:
Provide top quality technical support, troubleshooting of Avaya IP Office.
Work remotely with end-users and technicians, diagnose and recommend solutions leading to resolution with call quality issues in VoIP environments.
Collect and analyze packet trace information.
Create a reproduction of customer environments on lab equipment.
Document in great detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems.
Install, configure, and maintain lab equipment.
Personal Attributes:
Logical and analytical approach to problem-solving.
Strong technical aptitude.
Solid work ethic.
Organized, independent, dependable, self-motivated, take ownership, and initiative.
Education and Experience:
BE/B. Tech or higher in Information technology or related fields.
Minimum 3 years of experience with Avaya IP office.
Technical Support experience considered an asset.
Desired Technical Skills:
Support of core PBX Technology and related VOIP networks.
TCP/IP (IP Networking)
Linux Operating Systems, Windows 2003/2008 server, and telephony technologies (ISDN, SIP, H.323, etc).
Capable of troubleshooting converged networks, IP/VOIP issues across LAN/WAN, VPN, VLAN Routers, Firewalls, Switches, IP PBX deployment, TCP/IP (IPv4), DNS.
If anyone intrested please call me ASAP.
Thanks & Regards,
Ashish Sharma
+91-7007081141
