Aegis Vodafone Call Centre Rangreth Sgr.

22/09/2022

VI Hut Services and Products Platform

India Customer Care
Vi Customer Care No. 199

Vi Customer Care No. 199
Updated on Saturday, 28 May 2022 - 2:52pm

Company Logo
Organization: Vodafone Idea(myvi.in)
TOLL FREE NUMBER(S):
199(Enquiries and Requests)
198 (For Complaints)
1800 123 123 123 (For Sales Enquiries)
ALL INDIA NUMBER(S):
992 0055 666 (Customer Service)
965 429 7000 (WhatsApp No. 24*7)
Website: Official website
IVRS Menu
199
Please select your preferred language : Hindi, English

Press 1 : For balance & deduction.
Press 2 : To know about current tariff, prepaid bill & best offers
exclusively for you.
Press 3 : For caller tunes, DND & other Value Added Services.
Press 4 : For data Troubleshooting.
Press 5 : To Report loss of sim, for PUK, to update your alternate
number, for information on postpaid no. & for IVR Language change.
Emails
[email protected] (Customer Support)
[email protected] (Billing/Subscription related support)
Install Apps
Vi-Recharges & Music App
Vi -Movies & TV App
Important Links
Frequently Asked Questions
Store Locator
International Roaming
Broadband
Helpline Details
Table Search:
Search text
Vi Helpline Number Details Contact
No.
Customer Helpline (Short Code)

(from your Vi Mobile Number)

199
Customer Helpline (Long Code) ###xx12226
Data Activation/ Deactivation 1925
Do Not Disturb 1909
Complaint Helpline

(from your Vi Mobile Number)

198
Complaint Helpline (Long Code) ######x198
Mobile Number Portability (MNP) Helpline 18001234567
VAS Deactivation 155223
Televerification 59059
Mobile Number Portability Helpline 18001234567
COCP/Enterprise 55666
Sakhi Helpline 1800123100
Emergency Alert (Sakhi Helpline) 55100
Contact Service Number
Enquiries and Requests
Short Code for All circles : 199

Table Search:
Search text
Clusters Circles Long Code
KAP Andhra Pradesh 9848012345
KAP Karnataka 9844012345
KTN Tamil Nadu 9092012345
KTN Kerala 9847012345
RAD Delhi 9891012345
RAD Rajasthan 9887012345
PUH Punjab 9814012345
PUH Haryana 9812012345
PUH Himachal
Pradesh 9882012345
PUH Jammu &
Kashmir 9086012345
TUP UP (E) 9889012345
TUP UP (W) 9837012345
EST Kolkata 9088012345
EST Rest of Bengal 9093012345
EST Assam 9085012345
EST NESA 9089012345
EST Orissa 9090012345
EST Bihar 9708012345
MPC Madhya Pradesh 9826012345
MUM Mumbai 9702012345
GUJ Gujarat 9824012345
MAH Maharashtra
& Goa 9822012345
Do Not Disturb (DND) Process
DND Complaints Form
DND Registration
Complaints
Short Code for all circles : 198

Table Search:
Search text
Clusters Circles Long Code
KAP Andhra Pradesh 9848009198
KAP Karnataka 9844000198
KTN Tamil Nadu 9092000198
KTN Kerala 9947000198
RAD Delhi 8744000198
RAD Rajasthan 9887010198
PUH Punjab 9781500198
PUH Haryana 8684000198
PUH Himachal Pradesh 9882900198
PUH Jammu & Kashmir 9086046198
TUP UP (E) 8576000198
TUP UP (W) 8941000198
EST Kolkata 9088100198
EST Rest of Bengal 9093100198
EST Assam 9085000198
EST NESA 9089000198
EST Orissa 9090000198
EST Bihar 9708000198
MPC Madhya Pradesh 9826000198
MUM Mumbai 9702000198
GUJ Gujarat 9824000198
MAH Maharashtra & Goa 9822000198
Mobile Number Portability (MNP) Process
(Enter your Mobile no. & Pincode)
SMS PORT to 1900.
For more information please read.
Prepaid USSD Codes
Table Search:
Search text
Sl.
No. Long code Prepaid new menu flow (*199 #)
1 *199*2*1 # My Balance
2 *199*2*2 # Internet Usage / Data Usage
3 *199*1*7 # Recharge Offer
4 *199*1*3 # 4G/3G/2G Internet Offers
5 *199*3*1 # Stop VAS
6 *199*4 # Get Vi app
7 *199*1*6 # Chhota Credit
8 *199*3*2 # Start VAS
9 *199*1*8 # Voice, SMS, Roaming Offers
Postpaid USSD Codes
Table Search:
Search text
Sl.
No. Long code Postpaid new menu flow(*199 #)
1 *199*1*2 # Data Usage
2 *199 # Amount Due Rs. XX due date DD-MMM-YYY
3 *199*1*3 # Activate new Data Packs
4 *199*2 # Billing and Payment
5 *199*4 # Get Vi App
6 *199*1*5 # Voice, SMS Packs
7 *199*1*1 # My Tariff & Activate New Tariff
8 *199*3*1 # Start/Stop VAS Services
9 *199*1*4 # Roaming Packs
Circle Office Address
Table Search:
Search text
Circle Name Circle Office Address
Delhi 2nd Floor, A-19 MCIE Mathura
Road New Delhi-110076
Gujarat Building -A-Corporate Road-Off-
S.G.Highway,Prahladnagar
-Ahmedabad, 380015
UP (E) Shalimar Titanium, Plot
NoTC/G-1/1, Vibhuti Khand,
Gomti Nagar, Lucknow 226010
Andhra Pradesh 2nd Floor, Varuntower II,
Begumpet, Hyderabad-500016,
Telangana, India
Assam Vodafone Idea Limited RED
DEN, NH-37 Katahbari, Gorchuk,
Guwahati, Assam-781035
BIHAR Sai Corporate Park, Opp.- SSB
Office, Rukanpura, Baily Road,
Patna- 800014
Haryana Ground Floor, A-19 MCIE
Mathura Road New Delhi-110076
Keonthal Complex, Khalini,
Shimla-171002
Jammu and Kashmir 3rd Floor Sunny Square, Gangyal,
Jammu
Karnataka Maruthi Infotec Center, Ground
Floor, 'B' Block, 11/1, 12/1
Koramangala Intermediate Ring Road
Bangalore -560071
Kerala 4th Floor, KTDFC Building, Trans
Towers, Near Kalabhavan Theatre,
Vazhuthacaud, Trivandrum,
pin-695014
Kolkata PS Srijan Tech Park, DN 52,
Salt Lake Sector V,
Kolkata- 700091
Madhya Pradesh 139-140, Electronic Complex,
Pardeshipura, Indore,
MP , 452010
Maharashtra and Goa The Metropolitan, F.P. No. 27
Survey No. 21, Wakdewadi, Old
PuneMumbai Highway,Shivaji
Nagar 411003
NESA Red Den, Katahbari, NH37,
Gorchuk, Guwahati
781035, Assam
Mumbai Skyline Ikon, 1-2 Floor, Andheri
-Kurla Road, Marol Naka, Andheri
(East), Mumbai-400 059
Orissa Unit41, E 52, Infocity, Chandrasekharpur
,Chandaka Industrial Estate, Bhubaneswar
751024, Odisha
Punjab C-105, , Industrial Area Ph-VII.
Mohali- 160055
Rajasthan 1st Floor, Gaurav Tower, Malviya
Nagar Jaipur-302017
Rest of Bengal Srijan
Tech Park, 7th floor,
DN -52, Sector- V, Salt Lake
City, Kolkata 700091
Tamil Nadu PSA Fort, Plot No A1, A2 & B,
Nehru Nagar, 1st Main road,
off. Mahabalipuram Road, Perungudi ,
Chennai -600096
UP (W) 1st Floor, A-19 MCIE Mathura Road
New Delhi-110076
Internet Services Setting
To receive Internet settings, just SMS “ALL” to 199.
Add Mobile Network Troubleshooting Steps :
For More Information Please Read.
Appellate Authority
From Monday-Friday, between 10am-6pm.

Key Point*
While appealing to the Appellate Authority:

You must file the appeal within 30 Days of the expiry of the
complaint/request resolution .
Please provide your complaint docket number while
contacting the Appellate Authority.
The appeal will be decided within 39 working days from the
date of filing your complaint.
Please note that the resolution time along with your appeal docket no.
will also be sent to you on SMS.

Table Search:
Search text
State Name Contacts/Email Address
(Vodafone Idea Limited)
Andhra Pradesh & Telangana Ms. Padmavathi PV 9948002240
Fax-040-27764700
Email - [email protected]
6th Floor ,
Varun Towers II, Begumpet,
Hyderabad-500016
Madhya Pradesh & Chattisgarh Mr. Ronak Patel 9713377766
Fax-0731-2551304
[email protected] 139-140
Electronic complex,
Paradheshipura,
Indore-MP-452010
Assam Ms. Chandrani Mukherjee 9706024365
Fax-9706197061
[email protected] RED DEN,
NH-37 Katahbari, Gorchuk,
Guwahati, Assam-781035
Maharashtra & Goa Mr. Amit Agrawal 020-71718181,
Fax :011-71716666
[email protected] CTS 11/1B, 1st Floor, Sharda
Centre, Off. Karve Road,
Erandwane, Pune-411004
Mumbai Mr. Girish Holla 9820015713
Fax-022-71713888
[email protected] 2nd Floor, Skyline Icon, 86/92,
Andheri Kurla Road, Marol Naka,
Near Mittal I ndustrial Estate,
Andheri East, Mumbai 400059
Delhi & NCR Mr. Mayank Srivastava 011-71032211
Fax-011-26940154
[email protected] A-19, Mohan co-operative
Industrial Estate, Mathura Road,
Delhi -110044
Odisha Ms. Chandrani Mukherjee 9090010078
Fax-0674-7171767
[email protected] E 52, Infocity, Chandrasekharpur,
Chandaka Industrial Estate,
Bhubaneswar-751024, Odisha
Gujarat Ms. Vinita Joshi 7567860602
Fax-9825025989
Email - [email protected] Vodafone House, Building A,
Corporate Road, Off. S.G.
Highway, Prahladnagar,
Ahmedabad-380015
Punjab Ms. Mandeep Kaur 9888012346
Fax: 0172-2236347
[email protected] C 105, Industrial Area, Phase
VII Mohali, Punjab-160055
Haryana Ms. Mandeep Kaur 9813090003
Fax-0184-2207410
[email protected] Sarita Vihar-A19, Ground Floor,
Mohan Co- operative Industrial
Estate, Mathura Road,
New Delhi-110044
Rajasthan Mr. Mayank Shrivastava 9828996200
Fax: 0141-7171999
[email protected] 5th Floor , Gaurav Tower, Malviya
Nagar, Jaipur -302017,
Rajasthan, India
Mandeep Kaur 9736397362
Fax: 0172-2236347
[email protected] Keonthal Complex, Khalini,
Shimla (HP) 171002
Tamil Nadu Ms. Bindu Gopal 9962099625
Fax-9088118120
[email protected] Tower1, PSA Fort, Plot No.
A1 & A2 & B, Nehru Nagar,
1st Main Road, Perungudi,
Chennai-600 096
Jammu & Kashmir Mandeep Kaur 9796097979
Fax: 0172-2236347
[email protected] 3rd Floor, Sunny Square,
Gangyal, Jammu-180010
West Bengal Ms. Chandrani Mukherjee 9093118992
Fax-9732097666
[email protected] Srijan Tech
Park, 7th floor,DN -52,
Sector- V, Salt Lake
City, Kolkata 700091
Karnataka Ms. Padmavathi PV 9886047474
Fax-080-71711010
[email protected] Ground
Floor B Block MarutiInfotech
Ctr, Koramangala Intermediate
Ring Rd, AmarJyoti Layout,
Bangalore-560071
NESA Ms. Chandrani Mukherjee 9774024365
Fax-9774197741
[email protected] Near Nazareth Hospital,
Arbuthnot Road,
Laitumkhrah, Shillong 793 003
Kerala Ms. Bindu Gopal 9946123456
Fax-0484-2803121
Email [email protected] VJ Tower, Vytilla PO,
Ernakulam 682019
UP East Mr. Vikram Bains 9721980180
Fax-0522 2723974
[email protected] Plot No. TC/G-1/1, Shalimar
Titanium, Vibhuti Khand,
Gomti Nagar,Lucknow 226010
Bihar & Jharkhand Ms. Chandrani Mukherjee 9709018279
Fax: 0612-2540352 BLOCK A ,
3rd Floor, Sai Corporate Park, Rukanpura,
Bailey Road, Opposite SSB Office,Patna–800014
Kolkata Ms. Chandrani Mukherjee 9088118992
Fax- 9088118120
[email protected] Srijan Tech Park, 7th floor,
DN -52, Sector-V, Salt Lake
City, Kolkata 700091
UP West Mr. Vikram Bains 9719143245
Fax :011-71718001
[email protected] Sarita Vihar, A19, First Floor,
Mohan Co-operative Industrial
Estate, Mathura Road, New Delhi-110044
Registered Address
Vodafone Idea Limited (formerly Idea Cellular Limited),
An Aditya Birla Group & Vodafone partnership,
Suman Tower, Plot No. 18, Sector no. 11,
Gandhinagar-382011 India,
Phone : 079-66714000,
Fax: 079-23232251

Office Address
Vodafone Idea Limited (formerly Idea Cellular Limited),
An Aditya Birla Group & Vodafone partnership,
Birla Centurion, 10th Floor, Plot No. 794,
B Wing, Pandurang Budhkar Marg,
Worli, Mumbai-400 030 India

22/09/2022

Vi Business
Business
Business Communications
Toll Free Services
Toll Free Services For Businesses

At the heart of every business is the customer, and interacting with them on a regular basis can help you gain insights about your business, understand areas that need improvement, and even generate new leads. Our Toll Free Services (TFS) are designed to help your teams interact with them seamlessly and effortlessly, so you can create even better products and services.



We also offer Managed Toll Free Services (MTFS) at an additional cost for businesses whose high client call volumes make it difficult to monitor and manage their calls inhouse. This service provides you with a transparent view of your Toll Free traffic with real-time call usage reports and analytics.

Why Choose Toll Free Services from Us?
Depending on your business needs, we offer 4 types of Toll Free Services:



Domestic Toll Free Service (DTFS):

DTFS are numbers with 1800 series, a gateway for your clients to reach out to you from anywhere in India, free of charge. You also get the option to choose from easy-to-remember numbers, which means better recall and more business opportunities. Our Toll Free Numbers can be dialled from all operators across the country.





Universal Access Number (UAN):

Universal Access Numbers (UAN) are 1860 series numbers, where callers pay only local charges across the country. Besides giving your clients and leads across India a convenient way to call your business, you could also use these services to make it easy for your employees across the country to access centralised helpdesks.





International Tollfree Service (ITFS):

International Toll Free Service (ITFS) allows clients from across the globe reach you easily, free of charge. You can avail our International Toll Free Numbers from India and pay for all charges in Indian Rupees, thus avoiding the hassle of coordinating with multiple service providers across the world.





Universal International Freephone Number (UIFN):

Universal International Freephone Number (UIFN) Service, allows your overseas customers to contact you as easily as your India-based customers. You get a common Toll Free number in more than 60 countries that will help your customers not only remember the number but also easily access your business, without incurring any call charges.

Features of ViTM Toll Free Services
Features of ViTM MTFS
Benefits For Business
The ViTM Advantage
To download the Toll Free Service brochure, click here

To request a call back click here or reach out to us directly at 1800 123 123 123

In case you are looking for the Customer Care Number for your ViTM Mobile Connection, click here

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9920055666

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Vodafone Idea Limited

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform.

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Vodafone Idea Limited (formerly Idea Cellular Limited), An Aditya Birla Group & Vodafone partnership, Suman Towers, Plot No.18, Sector 11, Gandhinagar 382011, Gujarat.CIN L32100GJ1996PLC030976, T: +91-79 6671 4000, F: +91-79 2323 2251

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02/05/2021