Qualitykiosk Technologies Pvt. Ltd.

Qualitykiosk Technologies Pvt. Ltd. QualityKiosk Technologies is one of the world’s largest Digital Quality Engineering partners and p

QualityKiosk Technologies is one of the world's largest independent Quality Engineering (QE) providers and digital transformation enablers, helping companies build and manage applications for optimal performance and user experience. Founded in 2000, the company specializes in providing quality engineering, QA automation, performance assurance, intelligent automation (IA) and robotic process automation (RPA), customer experience management, site reliability engineering (SRE), digital testing as a service (DTaaS), cloud, and data analytics solutions and services. With operations spread across 25+ countries and a workforce of more than 4000 employees, the organization enables some of the leading banking, e-commerce, automotive, telecom, insurance, OTT, entertainment, pharmaceuticals, and BFSI brands to achieve their business transformation goals. QualityKiosk Technologies has been featured in renowned global advisory firms' reports, including Forrester, Gartner, The Everest Group, and Hurun Report, for its innovative, IP-led quality assurance solutions and the positive impact it has created for its clients in the fast-changing digital landscape. The company was named the 'Best IT Employer of the Year Award' by the prestigious Business Leader of the Year Award by ET Ascent and World HRD Congress in 2023 and the Best Company to Work for 2022 by Business Connect Magazine.

Your AI can be accurate, functional, and fast, and still fail when it matters most. As AI moves from experimentation to ...
23/09/2026

Your AI can be accurate, functional, and fast, and still fail when it matters most.

As AI moves from experimentation to business-critical decision-making, the real challenge is no longer just performance. It's reliability.

Can your AI:
- Detect and recover from failures?
- Stay aligned with business intent?
- Maintain quality as models, prompts, and data evolve?
- Earn user trust at scale?

At QK AI Labs, we believe AI success isn't measured by model outputs alone. It's measured by whether enterprises can trust those outputs in production.

That's why we've partnered with Arize to create a practical guide to building, monitoring, and scaling reliable AI systems for the enterprise.

A reliable AI system isn't one that never fails. It's one that knows when it's failing and responds the right way.

Download the brochure: AI Reliability for Enterprises and explore the frameworks, practices, and observability approaches helping enterprises build AI they can trust.

Download your copy: https://qualitykiosk.com/brochures/ai-reliability-for-enterprises/

Your inbox isn't the problem. The real problem is that every email demands a decision, and at enterprise scale, those de...
15/09/2026

Your inbox isn't the problem.

The real problem is that every email demands a decision, and at enterprise scale, those decisions quickly become a bottleneck.

Organizations today are managing thousands of customer, partner, and operational emails every day. Yet most inbox workflows still depend on manual triage, routing, prioritization, and responses.

That's where AI Email Agents are changing the equation.

Unlike traditional automation, AI Agents don't just process emails. They understand context, determine intent, take action, and continuously improve how work gets done.

The shift is bigger than operational efficiency.

The organizations that gain an advantage will not be the ones processing emails faster. They'll be the ones that can make better decisions at scale.

The future of inbox management isn't automation. It's autonomous decision-making.

In our latest blog, we explore how enterprises are using AI Email Agents to manage high-volume inboxes while improving responsiveness, consistency, and customer experience.

https://lnkd.in/dJeFtpxT

If AI Agents can understand intent, make decisions, and take action, what parts of your customer operations still need a human in the loop?

Most people only notice technology when it fails.A payment doesn't go through. An app crashes. A service slows down when...
15/09/2026

Most people only notice technology when it fails.
A payment doesn't go through. An app crashes. A service slows down when it's needed most.

What often goes unnoticed are the engineers working behind the scenes to ensure those moments never happen.

Reliability is rarely visible. Yet it is the foundation of every trusted digital experience.

This Engineer's Day, we celebrate the minds that design for resilience, anticipate failure before it occurs, and build systems that perform when it matters most.

Because great engineering isn't just about creating technology.

It's about creating confidence.

At QualityKiosk, we believe reliability is not an outcome to be hoped for. It's an engineering discipline to be designed, tested, and continuously improved.

The future of engineering isn't just building digital experiences. It's engineering trust at scale.

The Salesforce conversation is changing. Today, we kicked off QKast by exploring what comes next. This morning, we hoste...
10/09/2026

The Salesforce conversation is changing. Today, we kicked off QKast by exploring what comes next.

This morning, we hosted the inaugural episode of QKast with Agentforce & Beyond: De-risking Salesforce at Enterprise Scale, bringing together Salesforce practitioners and enterprise leaders to explore one of the biggest shifts in the Salesforce ecosystem.
The conversation focused on how organizations can embrace Agentforce confidently while addressing the challenges of reliability, governance, testing, and scale.

A huge shoutout to Sairam Vedam, Suraj Jadhav, and Sattam Thakur for their thought-provoking insights and an engaging live demonstration that translated strategy into real-world enterprise application.

And to everyone who registered, attended, and contributed to the discussion, thank you for making our first QKast session such a success. Your engagement, questions, and perspectives made for a truly enriching conversation.

This is only the beginning. Through QKast, we'll continue bringing together experts, practitioners, and innovators to discuss the technologies reshaping enterprise transformation.

If you're navigating the transition from Salesforce to Agentforce and looking to de-risk the journey, connect with our experts. We'd be happy to discuss your challenges and help chart the path forward.
https://qualitykiosk.com/contact/

We're excited to be at GFF 2026, connecting with industry leaders, customers, and partners. If you see our team at the e...
10/09/2026

We're excited to be at GFF 2026, connecting with industry leaders, customers, and partners.

If you see our team at the event, stop by and say hi. We'd love to meet you, exchange ideas, and talk about what's next.

Building culture through connection and collaboration.This Janmashtami, the QualityKiosk Navi Mumbai team came together ...
08/09/2026

Building culture through connection and collaboration.
This Janmashtami, the QualityKiosk Navi Mumbai team came together to celebrate the spirit of unity through a unique blindfolded team-building activity.

Beyond the fun and excitement, the activity highlighted the importance of collaboration and team cohesion, qualities that are at the heart of the QK culture. At QualityKiosk, we believe that meaningful workplace experiences help strengthen relationships, foster inclusivity, and create a sense of belonging.

Celebrations like these offer valuable opportunities for teams to connect beyond their day-to-day responsibilities while reinforcing the values that make us stronger together.

Here's to continuously nurturing a culture of trust, teamwork, and shared success.

Two days to go. QKast Episode 1, with Qualitia. Agentforce & Beyond: De-risking Salesforce at Enterprise Scale. Speak...
08/09/2026

Two days to go.

QKast Episode 1, with Qualitia.

Agentforce & Beyond: De-risking Salesforce at Enterprise Scale.

Speakers:

Sairam Vedam, CMO & EVP, QualityKiosk
Suraj Jadhav, VP Solution & Consulting, QualityKiosk
Sattam Thakur, AVP Product Innovation & R&D, Qualitia

We have kept the last stretch open for questions, so bring the Salesforce QA problem you have not solved yet.

Cannot make it live? Register anyway and we will send you the recording.

10 September, 11 AM IST.

Register at the link below.

https://lnkd.in/dvw9_9Zz

Every customer conversation contains valuable insights. The challenge is capturing them consistently, accurately, and at...
07/09/2026

Every customer conversation contains valuable insights. The challenge is capturing them consistently, accurately, and at scale.

For a leading electric mobility company, rapid business growth brought increasing pressure on contact center operations. Agents were spending significant time manually summarizing calls, categorizing dispositions, and updating records, creating inefficiencies and limiting visibility into customer sentiment and trends.

QualityKiosk helped transform the contact center with an AI-powered automation solution built on Google Generative AI and integrated directly with Salesforce CRM.

What the program involved:

• Automated call summarization and disposition tagging using GenAI
• Real-time customer sentiment extraction and conversation analytics
• Seamless Salesforce CRM integration for structured data capture
• AI model validation and tuning based on operational performance metrics
• Analytics foundation for identifying customer trends and product feedback

The results:

• 100,000+ agent hours saved annually
• 90% reduction in call disposition time
• 80% decrease in mis-tagged calls
• 100% standardized call summaries across agents
• Zero manual categorization errors
• Real-time customer intelligence available within Salesforce

But the bigger outcome wasn't just operational efficiency.

The organization transformed every customer interaction into structured, actionable intelligence, enabling better customer experiences, stronger analytics, and a scalable foundation for future AI adoption.

As contact centers evolve, the question is no longer whether AI should assist agents.

How much of your business value is being left untapped in customer conversations today?

Read the full case study: https://lnkd.in/dcTYFvYC

QualityKiosk’s flagship CSR initiative, Matri Chaya, a Pratiksha Jhawar Foundation programme, has received the Recogniti...
05/09/2026

QualityKiosk’s flagship CSR initiative, Matri Chaya, a Pratiksha Jhawar Foundation programme, has received the Recognition Award for Corporate Social Responsibility at the iNFHRA 3rd Edition of Corporate Excellence Conference & Awards 2025.

This recognition means a little more to us because it reflects QualityKiosk’s commitment to creating meaningful social impact through purposeful CSR initiatives, supporting mothers and contributing to healthier futures.

Matri Chaya is our commitment to supporting underprivileged expectant mothers with essential nutrition and micronutrients, from their second trimester through a month after delivery. Working closely with municipal hospitals, the initiative reaches women who need this support the most.

What started with a commitment to maternal nutrition has grown into a meaningful social impact initiative, touching 28,000+ mothers and their families.

A proud moment for the Pratiksha Jhawar Foundation and everyone at QualityKiosk who continues to champion this cause.

Learn more about this initiative: https://lnkd.in/dBdkmH3h

Agent deployments across financial services grew 13x last year. Testing did not. That gap is why we are bringing this di...
04/09/2026

Agent deployments across financial services grew 13x last year. Testing did not.

That gap is why we are bringing this discussion to QKast's inaugural webinar episode.

Salesforce is moving from a platform you configure to one where AI agents act on customer data on their own. In BFSI, that same platform runs loan origination and policy servicing. The stakes on every release just went up.

Our speakers discuss where conventional Salesforce QA breaks down, how to test behaviour you cannot script, and how to build a roadmap for quality at scale.

10 September, 11 AM IST.

Register here: https://lnkd.in/dvw9_9Zz



(Source: Salesforce Agentic Enterprise Index, 2026)

Address

419A Rupa Solitaire C Wing, Millenium Business Park, Mahape
Navi Mumbai
400710

Telephone

+91 22 4030 5700

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