29/07/2021
Alert......
About the Role
• Candidate must have Technical production support experience.
• Candidate should ensure 99.99% uptime of system.
• Candidate must know ITIL process of change/release management.
• Candidate must have hands-on experience on issue analysis and bug fixing
• Candidate must have knowledge of SIT and UAT testing
• Candidate must have hands-on experience of ticketing tool like unidesk, unicenter etc.
• Candidate must have knowledge of Windows scheduler and SQL scheduler
• Candidate has docker and container will be preferable
• Candidate has experience on monitoring tool like appdynamics, appnomic, Dynatrace will add advantage.
• Candidate should know criticality of P1, P2, P3 and so on category ticket
• The desired candidate should have quality communication and technical Knowledge such as .NET, SQL Server, IIS, API, Java.
• The candidate must also possess experience in software development, deployment and maintenance.
• Strong skills in applications production support mainly within Windows Server, MS-SQL, IIS, Technology.
• Candidate having CRM-Next knowledge will be preferable.
Key Responsibilities
• Perform daily health checks of application and update status in health check sheet.
• Proactively monitoring of application performance, Integration jobs/Batch processing.
• Monitor ticket assigned in group and take action for closure
• Ensure all ticket close as per agreed time (As per SLA agreement).
• Coordinate with multiple teams for incident resolution like Server Team, DBA Team, Network Team, Storage Team etc.
• Provide data to different business team by running SQL queries.
• Perform deployment of release in SIT and prepare a SIT test cases.
• Perform Production release deployment and monitoring.
• Periodically review the system performance and capacity to avoid any impact on availability.
• Participate in BCP Drill activity & update the Run Book
Qualifications
BSc IT/ B. Tech
Role Proficiencies:
• Experience in Production Management for Windows Application server
• Technically sound on MS SQL 2016
• Writing SQL Queries, View, Store Procedure
• Creation of Web site on IIS Server
• Create and modified SQL jobs and Window batch files
• CRM-Next application experience will be a add on for this role
Candidates should have at least 1 year of Experience in MS-SQL.
Location:- Airoli – Navi Mumbai
Number of Vacancies:- 8
Call Now:- +91-7008171578
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