Eclerx

Eclerx eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results.

eClerx provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.

Corporate lending is being reshaped by forces well beyond the transaction itself.From the evolution of private credit an...
23/09/2026

Corporate lending is being reshaped by forces well beyond the transaction itself.

From the evolution of private credit and BSL markets to the growing role of AI, lenders and asset managers are navigating a more complex operating environment, with increasing pressure to improve efficiency without compromising control.

We’ll be at the LSTA Annual Conference on October 8 in New York, connecting with leaders across the corporate loan market to discuss what’s changing, and what it means for loan operations.

Our team will be focused on one question: How can firms modernize complex lending operations while keeping pace with a market that continues to evolve?

If you’ll be at LSTA, let’s connect.

The countdown to Cable TV Pioneers 2026 is on!AI is reshaping how cable and telecom providers approach customer experien...
22/09/2026

The countdown to Cable TV Pioneers 2026 is on!

AI is reshaping how cable and telecom providers approach customer experience, service operations, and business performance. The opportunity now lies in moving beyond experimentation and applying AI to operational priorities.

Connect with April Valentino and Robert Schwietz at the event to discuss practical AI opportunities, use cases, and strategies that can help service providers turn AI into business value.

See you at Cable TV Pioneers 2026!

Learn more: https://hubs.la/Q04xQGM30

22/09/2026

The way people discover information, brands and products online is changing. AI is increasingly influencing what people see and choose.

In the latest episode of eClerx Talks, Adam Curran and Mansi Unadkat discuss how brands can adapt to this shift and why technology alone isn’t enough. Learn what brands need to consider as AI changes the way people discover and make decisions.

Watch full episode on YouTube: https://hubs.la/Q04xQGnt0

Ever wonder why customer support at big brands feels smoother some days and frustrating on others?A leading global sport...
21/09/2026

Ever wonder why customer support at big brands feels smoother some days and frustrating on others?

A leading global sportswear brand had customer data scattered across five different systems, making it hard to know what was actually causing support calls and chats to pile up. eClerx connected the dots, and within 6-8 weeks the brand had a clear, live view of the customer journey. Over three years, support contacts dropped by 85 percent, giving customers a smoother experience and the business real cost savings.

Read the full case study to explore how data and AI-driven analytics transformed customer care: https://hubs.la/Q04xQKhd0

21/09/2026

AI is reshaping contact centers, from autonomous agents and voice AI to stronger human-AI collaboration.

In CMSWire’s latest feature on contact center AI trends, Michael Hutchison, Industry Head – TME & Customer Experience at eClerx, shares his perspective on how AI can take on repetitive inquiries and administrative tasks, allowing agents to focus on critical thinking, judgment, and relationship building.

Read the full article for insights into where AI can add value while human expertise remains essential: https://hubs.la/Q04xQFqL0

Agentic AI is moving enterprise automation from rule-based ex*****on to intelligent decision-making. By combining reason...
18/09/2026

Agentic AI is moving enterprise automation from rule-based ex*****on to intelligent decision-making. By combining reasoning, context, autonomous action, and continuous learning, AI agents can orchestrate complex workflows with minimal human intervention.

Explore how Agentic AI is transforming enterprise workflows and where it can deliver the most value. Read the blog: https://hubs.la/Q04xcTyW0

The cable and connectivity industry continues to evolve, creating new opportunities to improve customer experiences and ...
17/09/2026

The cable and connectivity industry continues to evolve, creating new opportunities to improve customer experiences and operational performance.

Connect with April Valentino and Robert Schwietz at Cable TV Pioneers 2026 as they engage with industry leaders and share perspectives on the opportunities shaping the telecom and cable ecosystem with AI. From customer experience to digital operations, eClerx combines industry expertise, technology, and global delivery capabilities to help service providers navigate change and drive growth.

Learn more: https://hubs.la/Q04xcSRK0

RPA follows set rules to automate repetitive tasks. Agentic AI can reason, make decisions, and adapt when workflows chan...
16/09/2026

RPA follows set rules to automate repetitive tasks. Agentic AI can reason, make decisions, and adapt when workflows change. So, which approach is better for enterprise automation? The answer may be both.

Explore how RPA and Agentic AI can work together to automate processes end to end.

Read the blog: https://hubs.la/Q04xcPNd0

Slow KYC onboarding can cost financial institutions more than time, impacting both customer retention and revenue. From ...
15/09/2026

Slow KYC onboarding can cost financial institutions more than time, impacting both customer retention and revenue. From identity verification and due diligence to screening and risk assessment, every step can introduce delays and operational complexity.

Explore how AI and automation can help streamline KYC, strengthen compliance, and accelerate customer onboarding.

Read the complete guide to faster, compliant KYC onboarding: https://hubs.la/Q04xcK450

At eClerx, we believe the most effective learning strategies do more than build skills – they strengthen business perfor...
15/09/2026

At eClerx, we believe the most effective learning strategies do more than build skills – they strengthen business performance, enable leaders and prepare organizations for what’s next.

That approach has been recognized with three Brandon Hall Awards for Excellence in Learning & Development in the ‘Best Competencies and Skill Development’ category – one Silver and two Bronze.

Our recognized work spans three strategic priorities:
- Advancing operational excellence through a capability-building initiative reaching almost 5,000 employees, contributing to a 25% reduction in high-severity, P&L-impacting incidents
- Elevating client leadership through Strategic Storytelling, with 45+ client success stories now serving as powerful sales and external engagement assets
- Accelerating enterprise AI readiness through a multi-year GenAI capability-building journey that has reached 10,000+ employees through training and certification, enabled GitHub Copilot for 1,700+ colleagues, and fostered innovation through Agentic AI hackathons

Being recognized alongside leading global organizations is an honour. More importantly, it reinforces what we believe: when capability building is closely connected to business priorities, learning becomes a driver of transformation.

Congratulations to all our colleagues and leaders who made these achievements possible.

Address

Building # 11, 4th/6th Floors, Building#14, 4th/5th Floors K Raheja Mindspace, Plot #3 TTC Industrial Area, Thane Belapur Road, Airoli, Navi Mumbai
Navi Mumbai
400078

Opening Hours

Monday 9am - 6:30pm
Tuesday 9am - 6:30pm
Wednesday 9am - 6:30pm
Thursday 9am - 6:30pm
Friday 9am - 6:30pm

Telephone

+912266148300

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