Eclerx

Eclerx eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results.

eClerx provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The

firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.

The LSTA Ops & Tech Conference showed that the focus across loan operations is shifting from managing volume to enabling...
06/05/2026

The LSTA Ops & Tech Conference showed that the focus across loan operations is shifting from managing volume to enabling scale, control, and data integrity, as:
• Growth in portfolios continues to outpace operational infrastructure
• Manual processes remain deeply embedded across servicing, reconciliations, and data management
• Data fragmentation is limiting both efficiency and real-time risk visibility
• AI adoption is becoming more targeted, with a focus on practical, high-impact use cases

As the market evolves, firms that invest in data, automation, and scalable operating models will be best positioned to keep pace without compromising control.

Our Manila, Philippines team came together to celebrate, uplift, and appreciate the incredible women across the office a...
06/05/2026

Our Manila, Philippines team came together to celebrate, uplift, and appreciate the incredible women across the office and it was nothing short of inspiring.

From a block screening of inspiring films on women's empowerment that sparked conversations, to a lively Fun-O-Clock filled with games and team bonding, the energy was electric.

Employees also enjoyed a relaxing onsite pamper session, embracing wellness and self-care, while a photobooth helped everyone capture the joy and camaraderie of the moment.

Beyond the activities, this celebration was a true reflection of who we are as an organization, one that is committed to empowering women, promoting inclusivity, and building a workplace where everyone feels valued.

𝗧𝗼 𝗲𝘃𝗲𝗿𝘆 𝘄𝗼𝗺𝗮𝗻 𝗶𝗻 𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗮𝗻𝗱 𝗯𝗲𝘆𝗼𝗻𝗱: 𝘁𝗵𝗮𝗻𝗸 𝘆𝗼𝘂 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝘀𝘁𝗿𝗲𝗻𝗴𝘁𝗵, 𝗿𝗲𝘀𝗶𝗹𝗶𝗲𝗻𝗰𝗲, 𝗮𝗻𝗱 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽. 𝗬𝗼𝘂 𝗶𝗻𝘀𝗽𝗶𝗿𝗲 𝘂𝘀 𝗲𝘃𝗲𝗿𝘆 𝗱𝗮𝘆.

Running a global delivery operation across time zones and cultures is one of the most complex challenges in business tod...
05/05/2026

Running a global delivery operation across time zones and cultures is one of the most complex challenges in business today, and one of the most rewarding when done right.

As our teams expanded across India, the Philippines, and Europe, we asked ourselves a hard question early: how do we make sure a client never feels the seams of a global operation?

The answer shaped how we think about global delivery at eClerx.

Successful global teams are not just about coverage across the clock. They are built on three foundations our Head of Operations calls the 3C Backbone:

• 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻: Fixed windows where all regions come together, not for just status updates, but for real decisions and clean handoffs. One shared view of work, visible to everyone, everywhere.
• 𝗖𝗹𝗮𝗿𝗶𝘁𝘆: Every process, every escalation, every deadline written down and agreed upon across locations. No ambiguity about who owns what, so teams can move fast and clients can trust the outcome.
• 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻: Investing in relationships, not just workflows. Rotating meeting leads, celebrating local moments, and creating space for people to know each other, not just work alongside each other.

When these three are in place, global teams stop thinking in shifts and start thinking in outcomes. Handoffs become seamless. Response times improve. Clients notice and they stay.

At eClerx, this is not just a framework. It is how we have built delivery operations that scale across geographies without losing the quality and consistency our clients depend on.

What has your organisation found most valuable in managing globally distributed teams? We would love to hear from leaders navigating this.

What happens when financial crime evolves faster than the operating models designed to stop it?It's a question financial...
04/05/2026

What happens when financial crime evolves faster than the operating models designed to stop it?

It's a question financial institutions can no longer defer. Across the industry, fragmented systems, duplicated checks, and siloed KYC and fraud teams are creating costly inefficiencies, even as regulatory expectations continue to rise. The real challenge is no longer just strengthening controls, but doing so without layering on unnecessary complexity that slows investigators and inflates costs.

Leading institutions are responding by moving away from reactive, patchwork operations toward integrated workflows and structured decisioning frameworks, ones that allow teams to act faster and with greater confidence, without sacrificing rigor.

eClerx is helping financial institutions make that shift from fragmented, siloed compliance functions to streamlined, intelligence-driven risk management at scale.

Explore our approach to integrated KYC and fraud risk management: https://hubs.la/Q04d-X6k0

AI doesn’t create value in demos. It creates value when it fixes what slows work down, every day.That was the focus of o...
04/05/2026

AI doesn’t create value in demos. It creates value when it fixes what slows work down, every day.

That was the focus of our recent 𝗥𝗼𝗯𝗼𝘄𝗼𝗿𝘅 𝗖𝗼𝗴𝗻𝗶𝗙𝗹𝗼𝘄𝘀 𝗔𝗜 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗛𝗮𝗰𝗸𝗮𝘁𝗵𝗼𝗻 at eClerx – not experimentation for its own sake, but solving real operational problems.

Two examples stood out. 𝗙𝗶𝗿𝘀𝘁, 𝗮 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲 𝗲𝘃𝗲𝗿𝘆 𝘁𝗲𝗮𝗺 𝗿𝗲𝗰𝗼𝗴𝗻𝗶𝘇𝗲𝘀: 𝘄𝗼𝗿𝗸 𝗳𝗮𝗹𝗹𝗶𝗻𝗴 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝗰𝗿𝗮𝗰𝗸𝘀. Most teams don’t struggle because of a lack of effort. They struggle because work slips through the cracks – missed follow-ups, unclear ownership, and SLA breaches that surface too late. We built an AI-powered ex*****on assistant that captures tasks from meetings and emails, tracks dependencies in real time, and proactively nudges or escalates when risks appear.

𝗧𝗵𝗲 𝗿𝗲𝘀𝘂𝗹𝘁? 𝟲𝟬-𝟳𝟬% 𝗿𝗲𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝗶𝗻 𝗦𝗟𝗔 𝗯𝗿𝗲𝗮𝗰𝗵𝗲𝘀, 𝟴𝟬% 𝗳𝗲𝘄𝗲𝗿 𝗺𝗮𝗻𝘂𝗮𝗹 𝗳𝗼𝗹𝗹𝗼𝘄-𝘂𝗽𝘀, 𝗮𝗻𝗱 𝟮-𝟯𝘅 𝗳𝗮𝘀𝘁𝗲𝗿 𝘁𝗮𝘀𝗸 𝗰𝗹𝗼𝘀𝘂𝗿𝗲.

𝗦𝗲𝗰𝗼𝗻𝗱, 𝗮 𝘃𝗲𝗿𝘆 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁 𝗽𝗿𝗼𝗯𝗹𝗲𝗺 – 𝗯𝗿𝗮𝗻𝗱 𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗮𝗻𝗱 𝗶𝗺𝗮𝗴𝗲 𝘃𝗮𝗹𝗶𝗱𝗮𝘁𝗶𝗼𝗻. Most organizations still rely on manual reviews or rigid pixel-based tools that don’t scale. We built a multi-agent system that understands images contextually, compares structure and composition, and produces explainable similarity scores with clear verdicts.

𝗧𝗵𝗲 𝗶𝗺𝗽𝗮𝗰𝘁: 𝟴𝟬-𝟵𝟬% 𝗿𝗲𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝗶𝗻 𝗺𝗮𝗻𝘂𝗮𝗹 𝗿𝗲𝘃𝗶𝗲𝘄 𝗲𝗳𝗳𝗼𝗿𝘁, 𝟭𝟬𝘅 𝗳𝗮𝘀𝘁𝗲𝗿 𝘃𝗮𝗹𝗶𝗱𝗮𝘁𝗶𝗼𝗻, 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁, 𝗮𝘂𝗱𝗶𝘁-𝗿𝗲𝗮𝗱𝘆 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀.

These weren’t isolated wins. Across the hackathon, we had 90+ AI solutions developed, 80+ working prototypes, and 100+ colleagues building hands-on.
But the bigger shift is this – we’re no longer just adopting AI tools. We’re redesigning how work gets executed.

The next step is simple – take what works, put it into production, and scale impact. Because becoming an AI-first organization isn’t about intent. It’s about ex*****on.

We’re just days away from the Digital Shelf Summit 2026.At eClerx, we work with global organizations to turn fragmented ...
30/04/2026

We’re just days away from the Digital Shelf Summit 2026.

At eClerx, we work with global organizations to turn fragmented digital shelf data into structured, actionable intelligence, driving improvements across product content, pricing, search performance, and on-shelf availability.

If you are attending the 2026 Digital Shelf Summit in Atlanta, visit Booth #8 to explore how we help businesses turn their digital shelf into a high-impact, scalable growth engine.

Learn more: https://hubs.la/Q04djP6b0

In today's market, gut-feel pricing and manual competitor tracking are no longer enough.eClerx's DataEdge360 is a GenAI-...
29/04/2026

In today's market, gut-feel pricing and manual competitor tracking are no longer enough.

eClerx's DataEdge360 is a GenAI-powered competitive intelligence platform that gives pricing, product, and eCommerce leaders a 360° view of competitor pricing, assortment gaps, and inventory trends across 8,000+ websites globally.

Built on 20+ years of distribution and retail expertise, it integrates directly into your ERP and CRM workflows, turning raw market data into decisions that protect margin and accelerate growth.

If your teams are still spending cycles chasing competitive data instead of acting on it, it's time to change the strategy.

Explore DataEdge360: https://hubs.la/Q04djJ5r0

Some events leave you with business cards. Adobe Summit 2026 left us with conversations we're still thinking about.The k...
28/04/2026

Some events leave you with business cards. Adobe Summit 2026 left us with conversations we're still thinking about.

The keynotes set the vision, but the deeper conversations happened at the booth, in the hallways, and with leaders asking pressing questions about making their marketing technology investments deliver.

Most enterprises have the platforms in place. The opportunity lies in activation, connecting data, scaling content, and adopting AI with the right governance behind it.

We thank everyone who stopped by, shared their challenges, and trusted us with their perspectives. The conversation doesn't have to stop there.

Read our full takeaways: https://hubs.la/Q04dLdsS0

𝗧𝗵𝗲 𝗙𝗥𝗖 𝗟𝗲𝗮𝗱𝗲𝗿𝘀’ 𝗖𝗼𝗻𝘃𝗲𝗻𝘁𝗶𝗼𝗻 proved once again that the financial crime compliance industry isn’t short on technology, bu...
28/04/2026

𝗧𝗵𝗲 𝗙𝗥𝗖 𝗟𝗲𝗮𝗱𝗲𝗿𝘀’ 𝗖𝗼𝗻𝘃𝗲𝗻𝘁𝗶𝗼𝗻 proved once again that the financial crime compliance industry isn’t short on technology, but on operational cohesion.

Firms are investing heavily in AI, data platforms, and tooling, but the biggest challenge is stitching these investments into workflows that actually drive faster, better decisions.

A few consistent themes stood out from the discussions:
• AI is delivering value where it’s embedded into investigator workflows rather than layered on top
• Data silos continue to limit visibility across the customer lifecycle
• The pressure to do more with less is intensifying across FCC teams

The next phase of financial crime compliance will be defined less by new tools and more by how effectively firms connect data, workflows, and decisioning.

𝗗𝗶𝗱 𝘆𝗼𝘂 𝗸𝗻𝗼𝘄 𝗲𝗖𝗹𝗲𝗿𝘅 𝗶𝘀 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝟱 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗲𝗻𝘁𝗶𝗿𝗲 𝘄𝗼𝗿𝗹𝗱 𝘁𝗼 𝗵𝗼𝗹𝗱 𝘁𝗵𝗲 𝗜𝗦𝗢 𝟰𝟮𝟬𝟬𝟭:𝟮𝟬𝟮𝟯 𝗰𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻, 𝘁𝗵𝗲 𝘄𝗼𝗿𝗹𝗱'𝘀 ...
28/04/2026

𝗗𝗶𝗱 𝘆𝗼𝘂 𝗸𝗻𝗼𝘄 𝗲𝗖𝗹𝗲𝗿𝘅 𝗶𝘀 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝟱 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗲𝗻𝘁𝗶𝗿𝗲 𝘄𝗼𝗿𝗹𝗱 𝘁𝗼 𝗵𝗼𝗹𝗱 𝘁𝗵𝗲 𝗜𝗦𝗢 𝟰𝟮𝟬𝟬𝟭:𝟮𝟬𝟮𝟯 𝗰𝗲𝗿𝘁𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻, 𝘁𝗵𝗲 𝘄𝗼𝗿𝗹𝗱'𝘀 𝗳𝗶𝗿𝘀𝘁-𝗲𝘃𝗲𝗿 𝘀𝘁𝗮𝗻𝗱𝗮𝗿𝗱 𝗳𝗼𝗿 𝗔𝗜 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗦𝘆𝘀𝘁𝗲𝗺𝘀?

For years, eClerx has been building something remarkable for the world's largest Fortune 500 companies. Not just automating tasks. Not just cutting costs. But fundamentally reimagining how intelligent work gets done.

It started with a vision that AI should be scalable, responsible, and real. That vision became GenAI360, a platform integrating more than 20 foundation models, executing AI use cases across text, image, video, and audio, touching everything from content management to customer care to code automation.

But a platform is only as powerful as what it can do. So we went further. Roboworx Cogniflows was born, an enterprise agentic automation platform where AI agents don't just follow rules, they make decisions, handle exceptions, give recommendations, and execute complex multi-step workflows. Intelligence that doesn't just automate, it thinks.

And the results? One client achieved a 3× productivity boost and 90% fewer manual errors through AI-driven data modeling alone.

The world noticed too. Forrester named eClerx a "Notable Provider" in its AI Consulting Services Landscape Q3 2025 report, and Everest Group recognized it as a Major Contender in Intelligent Process Automation for 2025.

As AI moves from experimentation to enterprise-wide adoption, eClerx is helping organizations scale it responsibly, operationalize it effectively, and unlock real business value.

Address

Building # 11, 4th/6th Floors, Building#14, 4th/5th Floors K Raheja Mindspace, Plot #3 TTC Industrial Area, Thane Belapur Road, Airoli, Navi Mumbai
Navi Mumbai
400078

Opening Hours

Monday 9am - 6:30pm
Tuesday 9am - 6:30pm
Wednesday 9am - 6:30pm
Thursday 9am - 6:30pm
Friday 9am - 6:30pm

Telephone

+912266148300

Website

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