Eclerx

Eclerx eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results.

eClerx provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The

firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.

19/08/2026

As product launches get faster, managing accurate, complete and enriched product data across digital channels is becoming more complex.

In the latest episode of eClerx Talks, Adam Curran and Rajyavardhan Pandey, VP of Product at eClerx, discuss how Merchandiser+ helps tackle this challenge by improving product data quality, accelerating enrichment and reducing time to market.

Watch on YouTube: https://hubs.la/Q04t1y4h0

Pricing teams now have more market data than ever, but more visibility doesn't mean better decisions. We rounded up 5 ke...
19/08/2026

Pricing teams now have more market data than ever, but more visibility doesn't mean better decisions. We rounded up 5 key takeaways from our recent webinar with pricing leaders, covering everything from why chasing every competitor move can backfire, how to build a market view you can actually trust, and why the real edge comes from combining sharper governance with AI that flags what matters instead of just adding noise.

Read key takeaways: https://hubs.la/Q04t1wc50

Our new eClerx site in Coimbatore is now operational, with 100+ professionals already supporting our growing BFSI operat...
18/08/2026

Our new eClerx site in Coimbatore is now operational, with 100+ professionals already supporting our growing BFSI operations.

For global businesses, scale isn’t just about adding capacity. It is about building the talent, capabilities, and delivery strength needed to create sustained impact. This new site strengthens our BFSI footprint while creating opportunities for professionals to build expertise and grow with a global organization.

Explore careers at https://hubs.ly/Q04t1-tb0

What if your Network Operations Center (NOC) could troubleshoot faster, coach agents in real time, and continuously impr...
18/08/2026

What if your Network Operations Center (NOC) could troubleshoot faster, coach agents in real time, and continuously improve, all without adding headcount?

For one of the world's largest internet backbone providers, that is now a reality. By partnering with eClerx, the client saw significant improvements in agent troubleshooting effectiveness and targeted training outcomes, with real-time incident timelines and AI-generated case summaries giving supervisors unprecedented visibility into every interaction.

eClerx deployed a proprietary Agentic AI orchestration layer, with virtual NOC engineers working alongside human agents, and embedded QA360 to enable continuous performance analysis and realtime coaching.

This is not just a technology implementation; it is a blueprint for how intelligent Network Operations can evolve.

eClerx's Agentic AI solutions are redefining what proactive, scalable, and high-performing NOC operations look like for global communications enterprises. Read the full case study to see how we are shaping the future of network operations, link in the comment.

17/08/2026

𝗧𝗵𝗲 𝗰𝗼𝘂𝗻𝘁𝗱𝗼𝘄𝗻 𝗶𝘀 𝗼𝗻!

We work hard, create impact, and always make time to celebrate the moments that bring us together.

As we gear up for 𝗣𝗮𝗻𝗼𝗿𝗮𝗺𝗮 𝟮𝟬𝟮𝟲, we’re getting ready to celebrate the people, achievements, and experiences that have shaped an incredible year at eClerx. Stay tuned as we count down to a celebration of talent, togetherness, and the spirit of One eClerx.

To know more about eClerx, visit https://hubs.la/Q04t1vlM0

We are delighted to welcome Nirmal Kumar to eClerx as Vice President - Tech & Analytics!With more than two decades of ex...
17/08/2026

We are delighted to welcome Nirmal Kumar to eClerx as Vice President - Tech & Analytics!

With more than two decades of experience leading global delivery teams and customer-focused technology transformation programs across service organizations, product companies and captive GCCs, Nirmal brings extensive expertise in managing global client engagements. His experience spans CRM, USSD, billing, self-service platforms, BSS-OSS products and core technology initiatives, with a focus on customer success, profitable growth and scalable delivery excellence through data-driven governance and AI-powered operational transformation.

At eClerx, Nirmal will lead AI delivery for Customer Experience within the Telecom, Media and Entertainment (TME) vertical, driving technology-led transformation and delivery excellence.

An alumnus of IIT Madras and IIM Calcutta, Nirmal has also been recognized with the "IT NEXT 100 CIO Award" by ITNEXT and CIO&Leaders Magazine, and the "Man of Excellence Award" by the Indian Achievers Forum.

Please join us in giving Nirmal a warm welcome as he begins this exciting new chapter with eClerx!

15/08/2026

Every new idea, every bold ambition, and every breakthrough begins with the freedom to dream.

Here's to an India that continues to inspire progress. Happy Independence Day. 🇮🇳

On August 11, 2026, FinCEN issued a final rule making permanent the exemption from Beneficial Ownership Information (BOI...
14/08/2026

On August 11, 2026, FinCEN issued a final rule making permanent the exemption from Beneficial Ownership Information (BOI) reporting under the Corporate Transparency Act (CTA) for U.S. companies and U.S. persons.

This finalizes the interim rule in effect since March 2025, but goes further: U.S. persons holding FinCEN IDs owe no update or correction, and foreign reporting companies no longer report U.S. person company applicants. FinCEN will also delete records for any individual it reasonably believes is a U.S. person.

The CTA and its database remain, but FinCEN has narrowed who the database covers. This does not mean every entity operating in the U.S. is exempt; foreign entities registered to do business here still report for their foreign owners, and entities should read the final rule to determine whether an obligation remains. But the database is unlikely to hold meaningful U.S. company data going forward.

Notably, the final rule does not eliminate independent obligations under the CDD Rule, as modified by FinCEN's February 2026 exceptive relief. Covered institutions must still obtain and verify BOI, and because the conforming CDD revision the CTA called for has yet to be issued, those obligations now sit largely unconnected.

Which leaves the question: how do institutions verify and refresh what customers certify?

eClerx's proprietary EDOS system aggregates third party beneficial ownership data sources and feeds them into the CDD process, supporting verification, enrichment, periodic refresh under the new risk-based trigger, and discrepancy detection against customer provided information.

Reach out for a demo on EDOS or to discuss how we can help: https://hubs.la/Q04t2SC50

We are delighted to welcome Hoshi Mistry back to eClerx as Delivery Head for Customer Experience. As one of the firm’s e...
12/08/2026

We are delighted to welcome Hoshi Mistry back to eClerx as Delivery Head for Customer Experience.

As one of the firm’s early leaders, Hoshi played an instrumental role in eClerx's growth for more than two decades. Most recently, Hoshi served as COO at GeBBS Healthcare Solutions.

Please join us in welcoming Hoshi back to eClerx.

Read the press release: https://hubs.la/Q04sKc4c0

Can shoppers actually find, trust, and buy your product today, or just see it listed somewhere online? That distinction ...
12/08/2026

Can shoppers actually find, trust, and buy your product today, or just see it listed somewhere online? That distinction is now separating brands that grow from those that quietly lose share, as pricing gaps, weak content, and low visibility ripple straight into lost sales.

Our latest analysis breaks down why digital shelf analytics has moved from a simple monitoring exercise to a strategic priority for senior leadership, connecting content, pricing, availability, and competitive signals to reveal what will drive performance.

Recognized in the Gartner® Market Guide for Digital Shelf Analytics for two consecutive years, eClerx is helping brands turn digital shelf intelligence into sharper decisions and stronger growth as AI reshapes how products get discovered.

Read the full perspective: https://hubs.ly/Q04scfqz0

Gartner, Market Guide for Digital Shelf Analytics, Jason Daigler, Greg Carlucci, 18 May 2026

GARTNER is a trademark of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.

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Building # 11, 4th/6th Floors, Building#14, 4th/5th Floors K Raheja Mindspace, Plot #3 TTC Industrial Area, Thane Belapur Road, Airoli, Navi Mumbai
Navi Mumbai
400078

Opening Hours

Monday 9am - 6:30pm
Tuesday 9am - 6:30pm
Wednesday 9am - 6:30pm
Thursday 9am - 6:30pm
Friday 9am - 6:30pm

Telephone

+912266148300

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