Telosy Broadband

19/09/2022

26/05/2021

1. The call coordinator is the first contact for incoming customer phone support requests and the foundation of the customer support experience.
2. The call coordinator will create tickets and route calls to available technician/engineers.
3. Accurately documenting customer interactions and project work.
4. This will also include maintenance and clean-up of the ticketing system to ensure open tickets are in progress and on track to resolution.
5. Emergency escalation and notification to other departments when required
6. Provide updates to customers during outage incidents via phone and email
7. Desired Skills - Good written and verbal communication skills, customer satisfaction

23/02/2021

Accounting with Tally experience

01/10/2020

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.

Responsibilities may include interviewing, selection and hiring; training new and existing employees; planning, assigning and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. Organizing the budget of the company in collaboration with the director.regulations.Excellent communication skills.

17/08/2020