Cellx Solutions Pvt. Ltd.

27/11/2025

11/08/2022

14/01/2022

09/07/2021

Salary Basic Rs 8000 to 12000 + petrol allowance + incentive
The skills you need to excel in this position include:
* Strong communication
* Creative talents and the ability to solve tough problems
* In-depth knowledge of the industry and its current events
* The ability to handle pressure and meet deadlines
* Skill in prioritizing and triaging obligations
* Attention to detail
* Excellent time management and organisation
Responsibilities :
* Identifying new sales leads
* Pitching products and/or services
* Maintaining fruitful relationships with existing customers
When it comes to generating leads, day-to-day duties typically include:
* Researching organisations and individuals online (especially on social media) to identify new leads and potential new markets
* Researching the needs of other companies and learning who makes decisions about purchasing
* Contacting potential clients via email or phone to establish rapport and set up meetings
* Planning and overseeing new marketing initiatives
* Attending conferences, meetings, and industry events

13/06/2021

Cellx Solutions Pvt Ltd Leading service provider for sms api , sms application,missed call service , IVR ,short code , customized application solution in sms & social media

Position - Customer Support Executive (Location - Ishan Plaza, Pipline Road , Near Reliance petrol pump/Rich bekary , Anandwali , Gangapur Road Nashik

Job brie

We are looking for a customer-oriented service representative. *What does a Customer Support Executive do?*

A customer service representative, or CSE, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSEs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSEs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Responsibilities
* Manage large amounts of incoming calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
* Pre-sales support

Requirements
* Proven customer support experience or experience as a client service representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
* High school degree

Job Type: Full-time