Phonologies (India)

30/06/2022

are under significant pressure today. There aren't enough human agents to handle the volume of queries via the rising number of channels. While some of this may be attributed to cost reduction, the real reason is the shortage of reliable manpower.

Better and the use of is the answer. Basic automation can solve mundane and repetitive tickets. Smart automation driven by AI can ascertain the context of a query and then, make a decision to resolve a query or hand it off to an agent.

More customers handled. More queries resolved. Faster resolution times. More satisfied customers. Reduced pressure on the contact center.

24/12/2021

As 2021 comes to a close, its time to reflect upon what we learned, earned and celebrate the big wins. The 2nd year of the pandemic has brought us challenges in many new ways.

At the end of the day, it worked out well and we are able to serve more customers. Onward and Upward!

08/10/2021

Black Lab App powered by Phonologies (India) was recently featured on the MyStartup TV network in India.

Power to SMEs in India.

Subscribe to My Startup TV android app for the latest NEWS & UPDATES from the world of startups and MSMEs You can download our App from Playstore https://pla...

08/09/2021

Phonologies (India) has been shortlisted for the Go Global Awards by the International Trade Council in the , , categories: and of the Year.

21/07/2021

Phonologies (India) submitted its nomination for The International Trade Council‘s International Trade Council Go Global Awards 2021.

We've done it all
1. OEM technology provider to Avaya

2. Largest prescription refill (RxRefill) IVR deployment in North America for 12 years

3. enabled personal assistant (well before and )

4. Interactive Virtual Assistants (a.k.a ),

5. SaaS offering - Black Lab - made for India

14/07/2021

At Phonologies (India) we celebrate 20 years of being in business this week. We could not have done it alone or made it this far without your continued support and engagement.

We've done it all - OEM technology provider to Avaya for 15 years, largest prescription refill (RxRefill) IVR deployment in North America for 12 years, speech enabled personal assistant (well before and ), Interactive Virtual Assistants (a.k.a ), and most recently Black Lab, a SaaS product made for India .

We see the oncoming tidal wave of digitization. , , , and are at the front of this wave. And we are excited that the best is yet to come.

12/07/2021

Communication should be simple and transparent. Check BlackLab App (https://blacklab.app/) to supercharge your mobile phone.

BlackLab delivers all the functionality of a full featured .

Supercharge your business with blacklab.app

msme

30/04/2021

A very relevant topic in the F & B industry today. Those who didn't take any proactive steps in this direction before pandemic are in a soup.

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