Ozonetel Communications

Name: Ozonetel Communications
Address: Sanali Spazio , 3rd Floor, Adjacent: Inorbit Mall Road, Software Units Layout, Madhapur, Hyderabad, 500081, IN
Telephone: +91 40 3095 2020
Price range: ££

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Ozonetel Communications

Where AI-first CX Becomes Reality

Ozonetel is an industry-leading unified customer experience intelligence (oneCXi) platform that helps enterprises engage, convert, and retain customers, at scale. The AI-engineered platform empowers businesses to orchestrate journeys across a multitude of touchpoints, power billions of personalized conversations, and gain a 360º view of customers across the lifecycle.

3,500+ global brands such

as Dyson, WeWork, Toyota Connected, Henkel, Etihad Airways, HDFC Bank, HDB Financial Services, ICICI Bank, Flipkart, Zomato, AngelOne, Tata 1mg, BigBasket, Nykaa, Snapdeal, Acko, ET Money, Apollo Hospitals, Hiranandani, and Delhivery, trust oneCXi to capture the pulse of customers, drive cohesive experiences, and increase lifetime value. Ozonetel is recognized as a leader in 7 CX categories, rated amongst the ‘Top 50 Customer Service’ and ‘Top 100 Fastest Growing Products Globally’ by G2. Furthermore, Ozonetel has received numerous industry awards and accolades for product innovation and CX transformation for its customers.

04/05/2026

Ozonetel continues to lead in AI-first CX – consistently for over three years, across every G2 report.

In the Spring 2026 Reports, Ozonetel has been recognized with 125 badges and featured in 259 reports. But beyond the recognition, it’s the customer voice that stands out:
➤ 98% of users rated Ozonetel 4 or 5 stars
➤ 98% of users feel confident about where we’re headed
➤ 93% of users would actively recommend Ozonetel

This consistency is built on listening closely, innovating thoughtfully, and delivering intelligent, empathetic experiences that work at scale.

Grateful to our customers for their continued trust, and to the Ozonetel team for raising the bar, season after season.

Onward to what we build next, together!

01/05/2026

India’s financial story is being rewritten – in real time.

From first-time borrowers in small towns to digitally native customers in metros, expectations from financial institutions are evolving fast.

Access. Trust. Simplicity. These aren’t differentiators anymore, they’re baseline.

As technology accelerates this shift, one question becomes critical:
How do you scale finance without losing the human connection?

In Episode 2 of our 'Make in India Success Stories' Shalil Gupta speaks with Mathew Panat, CTO of HDB Financial Services Ltd. to unpack exactly that.

From balancing phygital models to building seamless, continuous customer journeys, this conversation explores what it truly takes to design inclusive, intelligent financial systems for both India and Bharat.

Watch the full conversation here: https://www.youtube.com/watch?v=JhA-1knaPqM&t=51s

06/03/2026

Every customer conversation carries a signal.

The challenge?
Most organizations never capture it.

With AI-powered Voice of Customer insights, we're helping leading brands uncover patterns hidden in their customer interactions – and turning them into measurable CX improvements.

Here’s what that looks like across industries:
● E-commerce & Retail
Delivery complaints detected through conversation analysis
→ 15% increase in repeat purchases
● Consumer Electronics
Insights revealed delivery queries dominated support calls
Automated with self-service IVR & AI voice bots
→ 35% improvement in First Call Resolution
● Real Estate
Conversation insights helped teams resolve queries faster
→ 37% improvement in First Call Resolution
→ Higher site visits

Because when you truly listen to your customers, you don’t just resolve issues – you improve the entire experience.

Talk to us!

05/03/2026

Most IVRs were designed to slow customers down.

“Press 1.”
“Press 2.”
“Listen to the menu again.”

AI-powered IVR flips the model.
Customers simply say what they need.
The system understands intent, routes intelligently, and resolves queries faster.

The result:
✔ Faster resolutions
✔ Lower agent workload
✔ Better CX at lower cost
✔ 24/7 service without scaling headcount

Here’s how businesses are closing long-standing CX gaps with Ozonetel's AI-powered IVR: https://ozonetel.com/what-is-ai-ivr/

04/03/2026

Colors make Holi memorable.
Context makes CX meaningful.

Wishing you all a Happy Holi!

02/03/2026

If you’re deploying a voicebot, ask this first: what business problem is it solving?

Successful voicebots are built with clarity, context, and continuous learning.
✔ Start with clear business goals
✔ Automate real customer pain points
✔ Train on actual conversations, not assumptions
✔ Ensure seamless handoffs to humans
✔ And most importantly—tell customers it exists

Ozonetel voicebots help move from automation for scale to automation that actually improves CX.

Because a voicebot shouldn’t just answer calls.
It should move the needle.

Schedule a demo and see it in action.

18/12/2025

As we close the year, we’re grateful to end it on a note of strong momentum and shared wins.

In G2’s Winter Report, Ozonetel has been recognized with 143 badges and featured in 282 reports. And this recognition is backed by strong customer confidence:
➤ 97% of users rated Ozonetel 4 or 5 stars
➤ 97% of users believe we're headed in the right direction
➤ 93% of users say they would actively recommend Ozonetel to others

Built in Bharat and serving businesses globally, we remain focused on thoughtful innovation and intelligent, empathetic CX at scale.

Thank you to our customers for believing in us, and to the Ozonetel team for the care and consistency you bring to this work.

We’re excited about what we’ll build next, together.

16/12/2025

Following our CX Innovation and GenAI Product recognitions, we’re thrilled to share that Ozonetel has won the 2025 CCaaS Product of the Year Award from TMC's CUSTOMER magazine, a trusted and authoritative voice in customer experience in the US.

It’s a recognition rooted in customer trust and the real-world impact of our CCaaS platform.

Our focus remains clear: CX that’s unified, intelligent, and easy to run at scale.

A big thank you to our customers, partners, and teams as we continue shaping the future of contact centers and redefining what great CX looks like.

Address

Sanali Spazio , 3rd Floor, Adjacent: Inorbit Mall Road, Software Units Layout, Madhapur
Hyderabad
500081

Telephone

+91 40 3095 2020

Website

http://ozonetel.com/

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