05/09/2019
PRINTER REPAIR TECHNICIAN JOB DESCRIPTION
The Printer Technician position is a highly skilled technician level where the employee is capable of a full workload. The individual is responsible for the timely and cost effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products. The successful candidate must be able to successfully complete and possess the following.
• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
• Ability to troubleshoot and think independently.
• Mechanical and electrical aptitude and demonstrated skills.
• Knowledge of Basic Networking.
• Computer and analytical skills.
• Prior experience in the maintenance and repair of office equipment preferred. HP, Epson, Lexmark, canon, Xerox and scanners and computers experience a plus.
• Possess excellent customer service and communication skills.
• Complete all administrative aspects of the job on time and error-free.
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings.
• Analyze customer needs, recognize business opportunities, and influence sales volume growth.
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional.
• Must be able to problem solve, conduct written and verbal communication, read and comprehend technical information.
• High School Diploma a minimum, Electronics or Computer Associates Degree preferred.
• • Ability to lift and carry, Pull, lift, reach and transport equipment parts and boxes.
• Must have reliable vehicle (mileage is reimbursed).
• Must have valid driver license
*Salary plus commission and benefits are based upon experience. Service vehicle is provided. To apply for this [email protected]