They also help measure customer satisfaction and assess business performance. But, other than talking to business, customers share their experience by writing reviews over various social media and review platforms. All these reviews remain unorganised and scattered over the web and to look, manage and then analyse all these reviews becomes tedious. Thus we at, friendknows provide a comprehensive
customer feedback solutions to help businesses implement customer feedback loop so as to improve customer satisfaction, performance and sales. We aim to collect, manage and analyse reviews in detail, to discover more customer insights through our “Review Management” features. It reduces business’ workload of going over reviews by collecting all online reviews on a single dashboard thus helping business to assess their online reputation. Through the friendknows platform, a business can not only go through all online reviews but with the use of response templates, can proactively respond to them. Friendknows implements a 360° process to collect maximum feedbacks through various channels such as SMS or Email invites, tele-calling, on-premise kiosks, digitisation of paper, etc. Our analytics tools provide sentiment, characteristics and demographic analysis which give the business an extensive look at customer satisfaction and performance. Our API and Widgets, empower businesses to showcase their reviews virtually anywhere. We also understand that consumers rely upon reviews to make an informed decision. Hence, we built the first ever review platform to use analytical and personalisation tools. It helps consumers to find businesses according to their taste and requirements. What more, users can also share and discuss choices with their friends & family and other like-minded users.
