22/10/2024
The UK’s biggest pet care company, Pets at Home, is an early adopter of Microsoft Copilot Studio, where a business can create AI agents to act in support of different areas of the business. In the case of Pets at Home, a trial showed great promise in helping detect attempts at retail fraud.
AI Digital Transformation William Hewish took the job as chief information officer at Pets at Home, the UK’s biggest pet care company, in 2019. At the time, the systems running its four areas of operation were, as the business slang has it, in silos. The pet care company has about 450 physical ...