24/01/2024
Research Brief: Banking Experience Research in India
Hello there!
We are a team of analysts from Twimbit, a research and advisory firm from Singapore.
We are currently looking to collaborate with Indian students or freelancers like you to answer, ‘Which banks in India has delivered the best customer experience?’. We are running a research exercise and hope you participate in it.
This will be a paid collaboration, where you, as participant, provide unbiased opinions on your experience when engaging in end-to-end customer journeys with a bank. And to do that, you would need to purchase/apply for different banking products and services from different Indian banks and rate the entire process, from start to finish.
By sharing your experience and observations, you are playing instrumental role in deciding which are best experience banks in India and in the meantime, you could gain some valuable research skills.
Here's what you need to know:
Your Responsibilities:
- Complete the Re-KYC process for assigned bank(s).
- Complete the Address updating process for assigned bank(s).
- Document the step-by-step process in a deck provided by the Twimbit analysts, including any interactions with customer service representatives.
We may ask for your help for other such processes in the future.
The banks included in our study- HDFC bank, ICICI bank, Axis bank, State bank of India, Bank of Baroda, AU small finance bank, Kotak bank, Yes bank.
Timeline and incentives:
Timeline – 3 days to evaluate the assigned bank(s)
Signing the contract indicates your agreement to join this exercise. Please keep in mind that the exercise will start one day after signing the contract. You will be given 3 days to complete the exercise (See your responsibilities above).
Incentive
As compensation for your time, we will be paying a base fee of 500 INR for the work required to complete both the journeys for the assigned bank(s) by going to the branch.
Furthermore, if you successfully complete the benchmarking exercise in a single day and have your observations signed off and approved, you will receive an extra payment of 200 INR on top of the original amount.
Confidentiality and Ethics: We prioritize confidentiality and ethical research practices. You'll need to adhere to strict guidelines to protect sensitive information and conduct the exercise in a respectful and responsible manner.
If you're interested in participating or need further information, please reach out to Rashika at [email protected] or Shrestha at [email protected]. We're thrilled to have you on board!
Thank you for considering this research initiative and being a part of our journey!
Best regards,
Twimbit
