24/12/2014
Dear All,
Kindly find New DOA Policy of LENOVO Smartphone
Step:1
Customer need to submit
1) ORIGINAL INVOICE
with below details
* Customer Name
* Customer Contact Number
* Complete IMEI Number
* Accessories Serial Number
* Dealer TIN No.
* Dealer Stamp on Invoice
2) VALID PHOTO ID of Customer
3) BOX & ALL ACCESORIES
including User Guide
Step:2
Service Centre will check below
1) Physical & Functional Conditions of Handset, Accesories & Box
2) Check Activation Date if it is not within 7 days will reject for DOA
3) Service centre will check reported problem given by customer, if reported problem not found then DOA will be rejected
4) Service centre will check and solve & return if any software related issue
3) If handsets is in dead condition Service centre will try to solve by flashing an update software
4) If Service centre is fully convinced that handset is qualified for DOA by checking below checkpoints
DOA can not be issued for
*Any Accesories or packing related issue
*If the problem is related to network service provider
*If problem is solved by software or minor hardware
Like Ringer,Speaker,Mike etc.
*If handset is tempered/liquid damaged/scratchy/dusty/Cosmetic damages
*If demo or resold
*If problem is due to 3rd party applications/software
*If battery issue which solved by replacing battery like low backup/not charging/not fully charging/heating etc
*Date of submit handset to service centre after 7 days
*Fake Invoice or any alteration/changes found in Invoice
Step:3
If DOA is Qualified service center will issue DOA certificate with sealed box
On submitting to Distributor,
Distributor will replace the handset with new Box pack handset
No credit note will be issued
Thanks..
Regards
KK Telecom
