CIMS

CIMS We are the domestic BPO Company based in Gurgaon; dealing in both inbound and outbound processes of various e-commerce ventures.

18/12/2018

Coming soon with new address to facilitate our new partner coverfox.com(one of the leading insurance web aggregator in India).

Diwali celebration in office.🎊🎉🎊🎉
18/10/2017

Diwali celebration in office.🎊🎉🎊🎉

13/10/2017

We are the domestic BPO Company based in Gurugram, dealing in both inbound and outbound processes of various e-commerce ventures. Also, currently managing one of the sales process of the leading group in India (Times Group).
Job Description for Quality Analyst:
To audit defined number of calls as per the process guidelines (inbound & outbound) and ensure 100% coverage to the aligned team.
• Monitor calls to ensure process compliance is met.
• Would need to ensure deadlines are met with 100% accuracy
• Daily reporting of the tasks completed and areas of opportunities.
• Excellent knowledge of Excel, Word and PowerPoint
• Good experience on feedback documentation procedure.
• Candidate should be able to clearly document the opportunity areas and keep track of the performance on those aspects
• Feedback sharing with all the aligned team members and ensure closure of the feedback
• Should be able to mentor agents

Job Description for Process Trainer:
Training and managing team in regards to Customer handling, Process Skills and Technical Skills and need to ensure that they meet the SLAs of the Process - Productivity, TAT & Quality
• To identify training / coaching needs of the team members and provide report to the Management.
• Ensure prompt and accurate service and achievement of targets.
• To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently.
• To conduct regular briefings for the team to discuss performance and process updates.
• To assist new members of the team by updating knowledge & bridge process gaps (OJT Training)
• Be directly responsible towards fostering the development of team by motivating them
• To ensure team achieve productivity and quality roster adherence
• Ensure the professional and ethical conduct of team members
• Accountable for smooth flow of operations
• Coordination between Management and Team Members
Must Carry:
• CV
• 1 original ID proof(PAN card, Voter ID card etc.)
• 1 pass port size photograph
• Contact Person : Dheeren Singh
• Contact Number : 9718040999
• Email address : [email protected]

12/10/2017

Job Description

CIMS Infotech Private Limited is Hiring for Recruiter Gurgaon Location.

Profile : Recruitment Executive

Shifts : Day Shift

Interview Timing: 10 am to 2 pm
Interview Venue -
CIMS Infotech, 49, Udyog Vihar, Phase V, Sector 19, Gurugram, Haryana 122008

Job Description:
• Candidate must have excellent communication skills
• Candidate must possess good listening skills, Marketing skill, Confidence, Multitasking ability, Time management skill and Team working ability
• Will be responsible for end to end Recruitment
• Should be able to manage complete candidate life cycle i.e. Screening , Identifying , Conducting interviews F2F or telephonic
• Conducting Interviews and maintaining track of each candidate
• Attracting applicants by placing job advertisements; using job sites
• Cold Calling for Passive Job Seekers
• 6 days working

Education : MBA (HR)

Must Carry:
• CV
• 1 original ID proof(PAN card, Voter ID card etc.)
• 1 pass port size photograph
• Contact Person : Dheeren Singh
• Contact Number : 9718040999
• Email address: [email protected]

STAY UPDATED
11/10/2017

STAY UPDATED

The team 😊 Adnan, Deepak, Giri....who is next..?
13/09/2017

The team 😊 Adnan, Deepak, Giri....who is next..?

27/05/2017

If you're not a risk taker, you should get the hell out of business.

31/05/2016

Dear folks....we are hiring for domestic call centre sales profile (no cold calling) and best salary in industry... Please forward (+91 9717915757, [email protected]) or tag here your references if you have... Positions for which we are hiring is as Manager, Team Lead and Telecallers, location : Gurgaon......... Cheers

28/04/2016

"If you don't build your dreams, someone will hire you to help build theirs."

Happy Diwali to all from CRM family....
10/11/2015

Happy Diwali to all from CRM family....

Address

Udhyog Vihar
Delhi
122016

Opening Hours

Monday 9am - 6pm
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm
Saturday 9am - 6pm

Telephone

+919717915757

Website

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