ServiceNow - Learn and Share

27/05/2025

What if your workflows could think smarter because they see everything?

In my latest video, I break down a game-changing concept in ServiceNow:

🔗 Workflow Data Fabric — explained in the simplest way possible.

🎯 You’ll learn:

✔️ What is a workflow, data, and fabric (individually)

✔️ How Workflow Data Fabric ties them together

📹 Watch here: https://youtu.be/gWXEtc8-sDs

Let me know your thoughts— ServiceNow Community

🚀 New Video Drop!What if your workflows could think smarter because they see everything?In my latest video, I break down a game-changing concept in ServiceN...

23/04/2025

Part 3 - Now Assist for Creators in ServiceNow | Generative AI

https://youtu.be/bjLeeLg5s8g

In the thirdpart of Now Assist, we will explore couple of new skills for Creators.---------------------------------------------------------------------------...

23/04/2025

Part 2 : NowAssist for ITSM in ServiceNow | Generative AI

https://t.co/KZqMtsVrgb

14/04/2025

What is Now Assist in ServiceNow?
It is a Generative AI solution by ServiceNow to generate code, flows, incident summaries and many other things.

Here is a video : https://youtu.be/qKvGi4jE19s , which will help you understand different products on the Now platform and how to activate a Skill in Now Assist. This would be a great start for someone who was looking to get started with Now Assist in ServiceNow.

Please share with ServiceNow Community and spread the knowledge.

In this video, we will cover the basics of Now Assist, how to activate a skill and we will see a demo of the Now Assist for ITSM- Incident Summarization.----...

29/10/2024

List Layout vs Personalize List in ServiceNow

I have often seen new ServiceNow Admins getting confused between these terminologies. The functionality is similar, but the impact is huge. As a SN admin, it becomes important to understand difference between these two.

You can also look at the below video and understand both of these keywords with an example and demo. Please share this with ServiceNow Community, so that it helps all the newbies.

https://youtu.be/TeXhGJiE6uE

In this video, we will understand the difference between List Layout and Personalize List in ServiceNow.-----------------------------------------------------...

25/10/2024

Hola Community,

There was a question asked in an interview on Flow Designer. The use case was to link Incident and Problem ticket automatically based on some conditions.

Here is a video explaining the use case and solution. Please let me know if you were able to complete it.

This was a question asked in an interview on Flow Designer to link Incident and Problem ticket.--------------------------------------------------------------...

03/10/2024

10 most commonly asked questions on ACLs (Access Control List) in
ServiceNow

https://t.co/G7fmLobTFL

25/09/2024

15 Interview Questions on Business Rules

In this video, I have discussed 15 Business Rules questions which are usually asked in the interviews. ------------------------------------------------------...

18/09/2024

Challenge: How many of these 15 ServiceNow Client Scripts interview questions can you answer?

I've created a YouTube video with 15 most commonly asked questions about Client Scripts to our ServiceNow Community. If you're looking to brush up on your client script knowledge or test your skills, I encourage you to watch the video and see how many questions you can answer correctly.

In this video, I have discussed 15 Client Script questions which are usually asked in the interviews. -------------------------------------------------------...

13/08/2024

Comprehensive Guide to learn Flow Designers in ServiceNow

24/04/2024

The Washington release of ServiceNow brought a powerful new feature to Flow Designer: Try Flow Logic. This innovative addition allows you to build more robust and user-friendly flows by gracefully handling potential errors.

Enhanced Flow Stability
By isolating error-prone actions within the "Try" block, the flow continues to execute even if an error occurs. This prevents the entire flow from crashing and ensures critical processes keep moving.

Real-World Use Case:
Imagine a flow designed to send an email to Manager of an end user. However, there is a possibility that email field is empty or in incorrect format and that is how it would have been set in LDAP. This will lead to flow failing abruptly.

However, if you define the 'Send Email' or 'Send Notification' action inside TRY flow logic, we can trigger alternative actions such as: Sending an email notification to ServiceNow Admin team for investigation, You can inform end user that your manager is not set properly in ServiceNow and contact the Service Desk team and so on.

This ensures the core functionality of the flow remains operational, even during temporary data issues.

https://youtu.be/0e3TnJRI8sM

This video provides a practical demonstration of Try Flow Logic in action. By witnessing its capabilities firsthand, you'll gain a deeper understanding of how it can transform your ServiceNow flows.

22/04/2024

ServiceNow admins always struggle to untangle the web of user permissions in instance. So, SN product team took the ownership of this problem and introduced Access Analyzer utility in Vancouver release to shine a light on access control.

This video dives deep into ServiceNow's Access Analyzer, a powerful tool for administrators and developers. We'll explore its benefits for:Understanding Use...