Teckinfo Solutions Pvt. Ltd.

Name: Teckinfo Solutions Pvt. Ltd.
Address: 1/1 BA, 3rd Floor, Near Bhikaji Cama Place, Mohammadpur, Delhi, 110066, IN
Telephone: +911149605577

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Teckinfo Solutions Pvt. Ltd.

Teckinfo Solutions is a leader for Contact Center Solutions, Omnichannel Call Center Software & CRM

Incorporated in 1995, Teckinfo is a leading Solution Provider in Converged Voice & Data Solutions. Teckinfo's strength lies in designing, developing & delivering / implementing, Contact Centre Solutions, CRM, Messaging, Help Desk & other Communication Software; Customized Software Development, Operational & Support Services . Teckinfo strives to help organizations improve the efficiency & effectiv

eness of essential business activities through the successful application of IT & Communication. Teckinfo's growth & acceptance can be best attributed to its dedicated focus on delivering solutions centric around Customer’s Business Process requirements. We have a Team of 100+ professionals with multi-disciplinary skills. Headquartered in New Delhi, we also have Branch / Site Offices in other cities of India viz.; Ahmedabad, Bangalore, Chennai, Hyderabad, Kolkata, Mumbai & Pune.

06/08/2026

Your customers don't think in channels—they remember the experience.

Whether they reach out by phone, WhatsApp, email, chat, or social media, they expect a seamless conversation. That's exactly what Unified CX delivers.

By bringing every interaction into a single platform and combining it with AI-powered agent assist, conversation intelligence, and a 360° customer view, businesses can deliver faster resolutions, personalized experiences, and better business outcomes.

It's time to move beyond disconnected channels and create experiences that customers remember.

03/08/2026

The best agents aren't necessarily working harder—they're working smarter.

With the right contact center technology, they spend less time searching for information and more time helping customers, resolving issues, and driving results.

Productivity starts with empowerment, not effort.

31/07/2026

What makes top-performing contact centers stand out?

It's not just handling more calls—it's using AI to make every customer interaction more impactful.

In this video, discover how AI-powered contact center solution helps businesses automate quality assurance, empower agents with real-time guidance, uncover valuable conversation insights, and improve customer experiences.

🎥 See how AI transforms everyday conversations into measurable business growth.

29/07/2026

On this Guru Purnima, we celebrate the wisdom and guidance that inspire us to learn and grow. We are grateful to all the teachers and mentors who help shape our journey.

Wishing everyone a Happy Guru Purnima.

27/07/2026

What if every quality insight could improve the very next customer conversation?

By combining AI-powered QMS with real-time agent assist, contact centres can move from reactive quality monitoring to continuous performance improvement.

Identify gaps, guide agents in the moment, and create a closed-loop optimization cycle that drives better customer experiences, higher compliance, and improved conversions.

24/07/2026

Not all leads deserve the same level of attention.

The challenge isn't generating more leads—it's knowing which ones to call first.

Intelligent lead prioritization helps outbound teams focus on prospects with the highest likelihood of engagement, reducing wasted effort and increasing agent productivity. Combined with a smart outbound dialer, it ensures every call is backed by data, timing, and intent.

The result? More conversations, better conversion rates, and higher ROI from every campaign.

21/07/2026

The biggest change in customer service isn't the move from phones to digital channels.
It's the shift from reactive support to intelligent customer engagement.

Modern contact centres don't just answer calls—they use AI, automation, conversation intelligence, and omnichannel communication to deliver faster, personalized customer experiences and create opportunities to convert all leads.

What was once a cost centre is now a driver of customer loyalty, operational efficiency, and business growth.

The evolution of contact center technology isn't over. It's accelerating.

17/07/2026

Should we use voicebots or live agents?"

The better question is:

"Why are your best agents still spending time on conversations that don't need them?"

Voicebots should handle the predictable.
Agents should handle the valuable.

When routine interactions are intelligently automated, customers receive faster responses, agents focus on higher-impact conversations, and businesses scale without sacrificing the experience.

The future isn't about choosing between automation and people.

It's about knowing where each creates the most value.

15/07/2026

The science behind higher connect rates isn't about making more calls—it's about making smarter ones.
The right dialling strategy, optimal call timing, intelligent lead prioritization, and real-time analytics can significantly improve agent productivity and customer engagement.
Behind every successful conversation is a combination of data, technology, and timing.

The science behind higher connect rates starts with a smarter dialer.

Address

1/1 BA, 3rd Floor, Near Bhikaji Cama Place, Mohammadpur
Delhi
110066

Telephone

+911149605577

Website

http://www.teckinfo.com/

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