27/03/2026
Company Description
Intelliness specializes in crafting business-driven technology solutions that help clients respond to market dynamics, enhance customer and partner relationships, boost productivity, and lower IT costs. Our expertise spans across IT infrastructure consulting, integrated business applications, and corporate training services. As a nimble and adaptable organization, Intelliness tailors solutions to meet the unique needs of diverse industries in an ever-evolving global marketplace. We pride ourselves on delivering timely, customized, and impactful solutions that enable businesses to thrive in a competitive landscape.
Location
Fully Remote (Work from Home) – Open to candidates from Uttar Pradesh or Uttarakhand, India, For one of our client in New York - USA
Job Type
Contract (6 months, with possibility of conversion to full-time based on performance)
About the Role
We are looking for a motivated and quick-learning Fresher/Intern/Young to join our team as a Support Executive. You will be the first point of contact for our customers while also playing a key technical liaison role. This is a great opportunity for someone who wants to build strong skills in customer service, problem-solving, and tech-business coordination in a growing ride-hailing and transportation company.
You will handle day-to-day customer queries and act as a bridge between our users, business stakeholders, and developers to ensure smooth operations and continuous improvement of our booking platform and systems.
Key Responsibilities:
Customer Support
Handle customer inquiries, complaints, and requests via email, chat, phone (if required), and support tickets.
Assist riders and drivers with booking issues, ride tracking, payments, cancellations, refunds, and service-related queries.
Provide timely and professional responses to ensure high customer satisfaction.
Document all interactions and maintain accurate records in our support tools.
Technical Support & System Improvement
Act as a bridge between the business owner/stakeholders and the development team.
Identify, report, and follow up on technical issues, bugs, or system glitches reported by customers or internal users.
Gather detailed requirements and feedback from users to help improve the booking app/website, driver app, and overall system.
Coordinate with developers for issue resolution, testing fixes, and implementing small enhancements.
Track the status of reported issues and ensure timely closure.
General
Monitor system performance and flag recurring problems.
Contribute to knowledge base articles and FAQs for customers.
Work closely with the small team to maintain service quality and operational efficiency.
Requirements & Qualifications:
Education: Bachelor's degree in CS/IT.
Experience: Fresher-friendly. 2 years of experience preferred.
Must-Have Skills:
Excellent written and verbal communication in English (clear and professional).
Strong problem-solving attitude and attention to detail.
Basic understanding of technology/apps (ride-hailing apps, web platforms, or any SaaS tools is a plus).
Comfortable learning new tools quickly (CRM, ticketing systems, Google Workspace, etc.).
Ability to work independently in a remote setup with minimal supervision.
Preferred:
Experience with chat/email support tools (e.g., Zendesk, Freshdesk, or similar).
Basic knowledge of APIs, bug reporting, or technical troubleshooting.
Availability for evening shift (From 4:30 PM to 9 PM).
What We Offer
Fully remote work-from-home setup.
Peace of mind, 5.30 hours of daily working hours 6 days in week.
Competitive stipend/salary (best in industry for freshers – based on skills & performance).
Opportunity to learn ride-hailing operations, customer experience, and technical coordination.
Direct exposure to business stakeholders and developers – fast learning curve.
Potential for quick growth and full-time role.
Friendly, supportive work environment in a growing startup-like setup.
How to Apply
Interested candidates can send their resume along with a short note on why you are suitable for this role to: [email protected]
Subject Line: Application for Support Executive – Remote
We encourage applications from all over India. Only shortlisted candidates will be contacted for a quick interview.
Intelliness is an equal opportunity employer. We value enthusiasm, reliability, and a willingness to learn over prior experience.
