02/06/2026
Bitrix24 Contact Center helps businesses manage customer conversations from multiple channels through a single platform. Instead of switching between different applications, teams can communicate with customers, track interactions, and respond faster from one centralized workspace.
• Live Chat – Engage website visitors in real time and convert inquiries into leads.
• Website Forms – Capture customer requests, inquiries, and registrations directly into the CRM.
• Telephony – Make and receive calls, record conversations, and automatically link call history to customer records.
• Email Integration – Manage customer emails and keep all communication associated with the relevant CRM contact or deal.
• Social Media Channels – Connect platforms such as Facebook, Instagram, and other supported social channels to handle customer messages from one interface.
• Messaging Apps Integration – Communicate through popular messaging channels and maintain conversation history within the CRM.
Bitrix24 Contact Center centralizes calls, emails, live chats, forms, social media, and messaging apps into a single workspace, helping businesses engage customers efficiently while keeping every interaction connected to the CRM.