TeleCMI

TeleCMI A business phone system for global enterprise communications TeleCMI is a leading innovative business phone system for global enterprise communications.

The smartest cloud contact center and hosted PBX product which was built to manage business communications with effective, easy-to-access and live monitoring features. A new-age communication platform which can be integrated with familiar CRM and helpdesk tools. TeleCMI - An intelligent business conversation platform which delivers high voice quality with low latency. TeleCMI offers virtual number services, SMS services, toll-free number services, international business number solutions, phone call API, PIOPIY - An API-based developer telephony platform, cloud contact center services and hosted PBX solutions.

We're excited to be part of Global Fintech Fest 2026 alongside innovators shaping the future of financial services.At Te...
02/09/2026

We're excited to be part of Global Fintech Fest 2026 alongside innovators shaping the future of financial services.

At TeleCMI, we're bringing our Agentic Contact Center to GFF this year: human agents and AI agents on one platform, handling loan servicing, collections, and customer support together.

Three numbers worth knowing:
* 70% of routine workflows (loan documentation, claim status, payment reminders) handled end-to-end by Voice AI

* Per interaction costs drop from ₹15 to ₹40 down to ₹2 to ₹5

* 90% of customer inquiries resolved on first contact

And it all runs in the language your customers already speak: Tamil, Hindi, Telugu, Kannada, Malayalam, and English.

Looking forward to meaningful conversations, new partnerships, and exploring what's next for fintech and customer communication.

📍 Jio World Centre, Mumbai
📅 8 to 11 September 2026

Visit our booth and talk to the agent yourself. Meet us at GFF 2026 and let's shape the future of financial communication together.

is your finance operation ready for agentic AI?TeleCMI is exhibiting at Global Fintech Fest 2026! Catch us at Booth JA9 ...
01/09/2026

is your finance operation ready for agentic AI?

TeleCMI is exhibiting at Global Fintech Fest 2026! Catch us at Booth JA9 from 8 to 11 September at Jio World Centre, Mumbai, where we're showing how human agents and AI agents work on one platform to power the next generation of customer conversations in BFSI.

Come see live demos of our Agentic Contact Center in action and talk to our team about automating voice operations at scale.

See you there.

8-11 September 2026
Jio World Centre, Mumbai
Booth JA9

Everyone wants the ₹2/minute AI agent. But here's the question nobody asks: What are you getting for that ₹2?A cheap AI ...
01/09/2026

Everyone wants the ₹2/minute AI agent. But here's the question nobody asks: What are you getting for that ₹2?

A cheap AI model doesn't automatically mean a reliable business conversation.

- It needs reliable telephony.
- It needs real-time audio.
- It needs routing.
- It needs monitoring.
- And sometimes, it needs a human agent to take over.

That's why Voice AI shouldn't be judged by price per minute alone. This is where the telephony layer matters.

TeleCMI provides the telephony platform and APIs that businesses need to build their own AI voice agents or connect the AI agents they already use. With real-time AI streaming capabilities and a reliable telephony layer underneath, businesses can bring AI and human calling together without compromising on the infrastructure behind every conversation.

Because a cheaper AI agent isn't much of a saving if the conversation it powers isn't reliable.

Build and connect AI voice agents with TeleCMI. Click on the link to know more - https://www.piopiy.com/features

Thank you to InsurTech Club - The Insurance AI Community and Unio - The Voice AI Community for bringing together such a ...
31/08/2026

Thank you to InsurTech Club - The Insurance AI Community and Unio - The Voice AI Community for bringing together such a sharp, engaged room in BKC, Mumbai, for "Building the Future of AI in Insurance."

Putting together a session like this takes real work behind the scenes, and both communities delivered on all three:

Curating the right speakers
Building an audience of genuine decision-makers
Creating a space where honest conversation on Voice AI and Underwriting AI could actually happen

Grateful also to Rohit K. for a fantastic fireside chat, and to our panelists Rupesh Routh, Saurabh S Tomar, Murugan Pandian, and Devyani Gupta for such an insightful discussion, and to Rupak Shah for moderating.

Thank you for partnering with TeleCMI to make this happen, and for giving the insurance and voice AI ecosystems in India a place to connect. Looking forward to the next one!

A customer shouldn't have to wait for a callback because an agent needed help.The best contact centers solve problems wh...
31/08/2026

A customer shouldn't have to wait for a callback because an agent needed help.

The best contact centers solve problems while the conversation is happening, not after it's over. The difference is knowing when to listen, when to guide, and when to step in.

With TeleCMI’s Cloud Contact Center, supervisors can monitor live calls for quality, privately coach agents using Call Whisper, or instantly join conversations with Call Barge; all without disrupting the customer experience - leading to:

- Reduced call escalations
- Faster issue resolution
- Better agent confidence
- Consistent service quality
- Improved customer experience

Every conversation is an opportunity to build trust. The right tools help you make the most of it.

See how it works - https://www.telecmi.com/trial-signup

Nothing tests a customer's patience like hearing,"Could you explain the issue again?"Every time a returning customer has...
27/08/2026

Nothing tests a customer's patience like hearing,

"Could you explain the issue again?"

Every time a returning customer has to repeat their issue, it adds to the handling time, slows down resolution, and chips away at the customer experience.

With TeleCMI Sticky Agent, repeat callers are automatically routed to the same agent they've previously spoken with, so conversations continue with context instead of starting from scratch.

Here's what that means for your contact center:

✔ Higher First Call Resolution (FCR) through contextual conversations.

✔ Lower Average Handling Time (AHT) by reducing repetitive discussions.

✔ Better Customer Satisfaction (CSAT) through a more personal support experience.

✔ Improved agent productivity with fewer unnecessary transfers and handoffs.

Click this link to see it in action - https://www.telecmi.com/sticky-agent

Wishing you a harvest of joy, prosperity, and togetherness this Onam, a festival that truly celebrates unity in diversit...
26/08/2026

Wishing you a harvest of joy, prosperity, and togetherness this Onam, a festival that truly celebrates unity in diversity. Onam Ashamsakal from Team TeleCMI!

26/08/2026

AI can write code. Handle tickets. Sound human.

But when it comes to voice AI, sounding human isn’t enough. Latency is the real conversation killer.

Meet POIPIY— a production-grade telephony stack built for AI voice, using WebRTC for low-latency, real-time conversations.

⚡ Deploy AI voice agents in under 15 minutes
📞 Connect app-to-app or app-to-phone
🔒 Mask phone numbers for privacy
🤖 Automate conversations, qualify leads, and support customers 24/7

Build voice AI that doesn’t just talk. It responds in real time.

Get started with POIPIY https://dashboard.piopiy.com/login.

People think about data privacy when they're online.It deserves just as much attention when they're on a phone call.Ever...
25/08/2026

People think about data privacy when they're online.

It deserves just as much attention when they're on a phone call.

Every time a customer, delivery partner, recruiter, or field executive shares a personal phone number, it creates an unnecessary privacy risk that lasts long after the conversation ends.

With TeleCMI Call Masking, every call is routed through a temporary virtual number, keeping personal numbers private while ensuring conversations remain seamless and trackable.

Perfect for:
Logistics & Delivery
E-commerce & Marketplaces
Healthcare
Real Estate
Recruitment & Staffing
Mobility & Ride-Hailing

You can't improve what you can't measure.Every customer conversation leaves behind valuable insights. The question is—ar...
24/08/2026

You can't improve what you can't measure.

Every customer conversation leaves behind valuable insights. The question is—are you using them?

With TeleCMI Analytics, get access to 250+ contact center metrics in one unified dashboard. Track call performance, agent productivity, team SLAs, queue efficiency, and much more—all in real time.

Measure. Monitor. Improve. Every call. Every agent. Every team.

Address

1st Floor, TS70, Thiru Vi Ka Industrial Estate, SIDCO Industrial Estate, Guindy
Chennai
600032

Telephone

+9118008903305

Website

Alerts

Be the first to know and let us send you an email when TeleCMI posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to TeleCMI:

Shortcuts

Share

Category