27/02/2017
Job Title: Trainer -Voice / Accent & Softskills
GENERAL PURPOSE OF JOB:
To carry out Training Needs Analysis by understanding the existing Skills inventory and the required Skills Inventory and to to design, develop the appropriate training solutions to address the knowledge and Skill gaps of employees at all levels leading to performance improvement resulting in ROI.
Duties and Responsibilities:
Sole person responsible for language & soft skills
Support training for frontline support engineers in language & soft skills as per standards set by client
Responsible for identifying performance gaps in the area of language & soft skills
Come up with a suitable training strategy & implement the same through training & coaching
Provide leadership for transaction monitoring process
Responsible for devising & implementing a measurement system for language effectiveness level from entry to exit
Calibrating & certifying, Voice Trainers & Soft Skill Trainers.
Conduct ‘Train the Trainer” programs.
Develop Content using ID Principles (Instructor Guide, Student Guide, Exercise Book, Presentation & Knowledge Measure)
Prepare and deliver tailor made courses as & when required
Education / Experience
Any Graduate
5+ yrs of total experience.
3-4 yrs in managing Training function.
Training in BPO / KPO domain with expertise / experience in Language & soft skills training
Languages & other Skills
Excellent verbal & written skills in English.
Familiarity with various accents of English, especially US, UK and Australian.
Knowledge on Phonetic transcription & English grammar
Strong Analytical skills and proficiency with Microsoft Excel
Excellent presentation skills.
Work Location: Chennai, India.
