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Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Cetas Information Technology, Software Company, No. 2/4A, 2nd Floor, Mount Tower, Mount Ponnamallee Road, Manapakkam, Chennai.

Your trusted Microsoft Solutions Partner for Dynamics 365 ERP & CRM, Power Platform, LS Retail, and AI-powered business solutions. 16+ years, 150+ professionals, offices in India, UAE, and USA.

03/06/2026

Your customers don't want a ticket number; they expect instant resolution.

In B2B tech, speed is no longer a nice-to-have. It is the baseline for keeping clients. When support lags, loyalty drops, and by the time you notice, the damage is already done.

At Cetas, we implement Microsoft Dynamics 365 Customer Service to turn your service desk into a high-speed resolution engine and a unified workspace built for every stage of the customer service journey:

- Automated Case Creation: Incoming emails and live chats are converted into cases automatically, so no request gets missed.
- Copilot-Assisted Responses: Relevant knowledge base articles and suggested replies are surfaced to agents in real time, so they resolve issues faster without putting customers on hold.
- Intelligent Routing: AI classifies and routes work items across voice, chat, email, and social, matching customers with the right agent, faster.
- Supervisor Visibility: Real-time dashboards give operations leaders full visibility into queue health, CSAT signals, and escalation risk.

The result? Faster resolutions, lower handling times, and stronger customer loyalty built on every interaction.

Ready to scale your service operations?
📩 [email protected] 🌐 www.cetastech.com

02/06/2026

AI Agents in Business Central Webinar | 1 day to go ⏳

If your team is still manually processing sales orders or chasing vendor invoice matches, this one's for you.

Join Cetas tomorrow, 3 June, from 4:00–5:00 PM IST as Thiruvenkataprasad V and Prakash Krishnan walk through exactly how the Sales Order Agent and Payables Agent work inside Dynamics 365 Business Central.

Don't miss out, grab your spot here 👉 https://cetastech.com/webinars/ai-agents-in-business-central/

29/05/2026

Still running D365 Business Central reports manually?

Manual report generation and distribution in costs your team time and increases the risk of delayed decisions.

NB Scheduler, a Business Central add-on from Cetas, solves this by automating Business Central report generation, scheduling, and distribution.

With NB Scheduler:
- Configure reports daily, weekly, monthly, or on-demand with filters that match your exact data needs
- Scheduled runs happen in the background, keeping your team free for higher-value work
- Reports delivered on schedule, every time, without human dependency
- Deliver reports in the format your stakeholders prefer: PDF, Excel, or Word, with customisable email templates
- Operational data reaches the right stakeholders faster

Cetas Information Technology Pvt Ltd is a trusted Microsoft ISV Partner, delivering purpose-built add-ons for global businesses across the NB Suite.
Book a demo to see NB Scheduler in action: https://cetastech.com/d365-bc-add-on/nb-scheduler/

28/05/2026

Wishing you and your family a blessed, peaceful, and joyful Eid al-Adha. ✨

27/05/2026

Your team didn't plan to build workarounds. But somewhere between the approval form, the field team's data requests, and the inbox that became a tracker, that's exactly what happened.

These aren't big IT projects. With Microsoft Power Apps, they're days of work.

Low-code development means your business gets purpose-built applications without the cost or timeline of traditional development. And because connects natively with , Teams, and Azure, it fits into what you already use.

At Cetas, we scope, design, and deploy Power Apps solutions built around how your teams actually operate.

If a broken process is costing you more than it should, let's fix it.
Reach out at [email protected] or visit www.cetastech.com

23/05/2026

📢Live Webinar | AI Agents in Business Central: Automate Your Sales and Purchase Workflows

Are you ready to see how autonomous agents are redefining productivity within Microsoft Dynamics 365 Business Central?

Join us for an upcoming where we move beyond basic automation. We’ll demonstrate how intelligent agents can take over repetitive tasks in your sales and procurement cycles, allowing your team to focus on high-value strategy.

🎙️ Webinar Speaker: THIRUVENKATAPRASAD V, Project Manager at Cetas, with extensive experience in delivery and project management, Thiruvenkataprasad will share practical insights on bringing these capabilities into your daily operations.

Save the Date:
📅 Wednesday, June 3, 2026
🕓 4:00 PM – 5:00 PM IST

Register Now https://cetastech.com/webinars/ai-agents-in-business-central

13/05/2026

Cetas is at Directions ASIA 2026 in Ho Chi Minh City!

Day one has just started, and it’s already clear that the Business Central community across Asia is growing, connected, and moving fast. Prakash Kandaraj, our Director - Sales & Marketing, has been connecting with Microsoft partners, LS Retail partners, and others from across the BC ecosystem.

One of today's highlights, Microsoft has shared the latest Business Central roadmap and what's ahead for the platform. A lot to look forward to.

Stay tuned for more updates from the event!

Address

No. 2/4A, 2nd Floor, Mount Tower, Mount Ponnamallee Road, Manapakkam
Chennai
600125

Website

http://www.cetastech.com/

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