The rise of initial IT field can be attributed to business process outsourcing in some sense. Over the years, BPO industry has matured leaps and bounds. It is now a significant contributor to our economy and provides a wide range of services. BPOs can be front office outsourcing or back office outsourcing. Offshore companies can hire a BPO in India for both non-voice and voice based services. Non-voice based services mean no calling and only back office processes. These can include human resource services, IT outsourcing, accounts outsourcing and more. This is a wider market since more back-end processes are covered here compared to the voice based processes. These are not dependent on voice services since many non-IT companies also outsource chunks of their work to offshore companies. Here are some details:
1) No calling or answering call
2) Processing or documentation of data offline or online
3) Chat based processes can be included
