OneDirect - CEM

OneDirect - CEM OneDirect is Asia's leading customer experience and digital transformation company. We work with ove

OneDirect was launched in 2017 with the purpose of helping Indian brands overcome challenges they faced with respect to Customer Experience Management. OneDirect has evolved as a pioneer in the CEM space with a suite of world-class products that have been implemented by revered market leaders. This validation has strengthened our position as front runners in customer experience.

OneDirect wishes a very happy Gandhi Jayanti to everyone!
02/10/2021

OneDirect wishes a very happy Gandhi Jayanti to everyone!

All OneDirect products now support over 50 different regional languages across BOTs, Social Support, Feedback Forms and ...
30/09/2021

All OneDirect products now support over 50 different regional languages across BOTs, Social Support, Feedback Forms and Notifications.

Deploy BOTs for customer support, take feedback, manage opt-ins, answer sales queries, build and store templates, manage...
29/09/2021

Deploy BOTs for customer support, take feedback, manage opt-ins, answer sales queries, build and store templates, manage relationship manager communication and use our APIs to send lifecycle notifications.

OneDirect Messaging Cloud helps manage all aspects of WhatsApp communication from a single window.

Let’s embrace the new normal of travelling. A big shout out to all the OneDirect customers across aviation, travel and h...
27/09/2021

Let’s embrace the new normal of travelling. A big shout out to all the OneDirect customers across aviation, travel and hospitality working hard to make travel safe and put smiles back on peoples faces.

25/09/2021
31/03/2020

OneDirect continues to work closely with its customers during the lockdown. Launching the WA channel for one of the leading healthcare brands in India. Experience the same b clicking the link.

29/03/2020

Hi Customers and Partners,
In the current Covid-19 pandemic situation, we at OneDirect are supporting our existing customers and government Authorities even from home 24*7 and making sure every query coming to them from a customer/citizen is well responded within the defined SLA.
We are offering a quick deployment of and which we will make up and running in 3-4 business days to support the current crisis. Please reach out to us if you are in a Business where you need to support your customers/ citizens by responding to their queries over social media and WhatsApp.

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Bangalore
560029

Opening Hours

Monday 10am - 7pm
Tuesday 10am - 7pm
Wednesday 10am - 7pm
Thursday 10am - 7pm
Friday 10am - 7pm
Saturday 10am - 7pm

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