OneDirect - CEM

06/06/2022

Brands use conversational engagement solutions at scale to increase customer delight, and reduce support costs, says Beerud Sheth, Founder and CEO of Gupshup
Read more: https://www.gupshup.io/resources/press-releases/gupshup-acquires-onedirect-pr

03/06/2022

OneDirect is now part of Gupshup. We will partner with brands to redefine omnichannel customer service across industry segments.

Read more: https://www.gupshup.io/resources/press-releases/gupshup-acquires-onedirect-pr

02/06/2022

OneDirect is now a Gupshup company. We are joining forces to help businesses reimagine omnichannel customer service across industry sectors.

Read more: https://www.gupshup.io/resources/press-releases/gupshup-acquires-onedirect-pr

02/10/2021

OneDirect wishes a very happy Gandhi Jayanti to everyone!

30/09/2021

All OneDirect products now support over 50 different regional languages across BOTs, Social Support, Feedback Forms and Notifications.

29/09/2021

Deploy BOTs for customer support, take feedback, manage opt-ins, answer sales queries, build and store templates, manage relationship manager communication and use our APIs to send lifecycle notifications.

OneDirect Messaging Cloud helps manage all aspects of WhatsApp communication from a single window.

27/09/2021

Let’s embrace the new normal of travelling. A big shout out to all the OneDirect customers across aviation, travel and hospitality working hard to make travel safe and put smiles back on peoples faces.

25/09/2021

31/03/2020

OneDirect continues to work closely with its customers during the lockdown. Launching the WA channel for one of the leading healthcare brands in India. Experience the same b clicking the link.

29/03/2020

Hi Customers and Partners,
In the current Covid-19 pandemic situation, we at OneDirect are supporting our existing customers and government Authorities even from home 24*7 and making sure every query coming to them from a customer/citizen is well responded within the defined SLA.
We are offering a quick deployment of and which we will make up and running in 3-4 business days to support the current crisis. Please reach out to us if you are in a Business where you need to support your customers/ citizens by responding to their queries over social media and WhatsApp.