17/01/2020
Exciting Job Opportunity for Job Seekers at Geekstation Technologies:
Immediate Hiring for Technical Support Engineer | 11.00am - 5.00pm
Who we are :
The world of information and technology is ever-evolving and has abundant opportunity for those who want to work smart, hard and grow. Geekstation was founded with the same ideas in 2017 by two young and vibrant businessmen and big-time techies who dared to dream big and did not shy away from working hard to achieve it.
We are looking for a Technical Support Associate / Engineer who can assist US customers on their software and hardware Issues over calls.Taking the ownership and ensuring the issue being resolved in the given Turn Around Time.
What We are looking for?
6 months to 4 years of experience in handling international customers over calls
Good at handling troubleshooting software issues
Willing to work in a startup environment
Flexible to work in 24/7 environment
Ability to express thoughts clearly & professionally for fluent customer interaction (English)
Display passion for & responsibility to the customer, business & team
Use of computer and keyboard for extended periods of time on most or all workdays
What you will be doing :
Responsible for handling the first level of technical support issues to the customers through Calls
Understand and Diagnose the issue, educate the customer on the same
Document technical knowledge in the form of notes and manuals
Taking ownership of customer issues reported and seeing problems through to resolution
Analyze call logs to spot common trends and underlying problems
Ensuring all the issues are properly logged
Logging and keeping records of customer/employee queries.
Candidates who are interested can walk-in to the below mentioned venue :
Geekstation technologies Pvt Ltd,
3rd floor,sunshine Building , Kammmanhalli,
Bangalore
Land Mark: (Opposite to HDFC or above Zodiac Showroom)
Contact Person : Salma
Timings: 11am-5pm
Note : As we are a startup there wouldn't be any cab facilities and they have come by own transportation
If incase you are not interested , please forward this e-mail to your friends if they are looking out for an opportunity .
* Kindly carry your updated resume. Contact Person : Salma
Contact Number : 7204351783