09/05/2026
AI@Work: When the biggest users of software aren’t people
Every piece of software that runs your organization—your CRM, your ERP, your project management tool, your productivity suite—was built on one assumption: the primary user was a human. That assumption is no longer true. Agents are already in your software stack, at machine speed, with no menus or training, doing work in seconds or minutes that used to be done by humans in hours or days....
Every piece of software that runs your organization—your CRM, your ERP, your project management tool, your productivity suite—was built on one assumption: the primary user was a human. That assumption is no longer true. Agents are already in your software stack, at machine speed, with no menus o...