24/08/2026
π¨ IMMEDIATE HIRING β BAND 1 DESKTOP SUPPORT ENGINEER
π Location: Basavanagudi, Bengaluru β 560004, India
πΌ Position: Band 1 β Desktop Technician / End User Computing
π
Joining: Immediate Joiners Preferred
ποΈ Work Schedule: 5 Days a Week
β³ Project Duration: 2 Years 6 Months
π¨βπ» Experience: 1β2 Years
π― Key Requirement: Excellent communication and CXO-level end-user handling skills
π» JOB DESCRIPTION
The Band 1 Desktop Technician will provide day-to-day local and remote desktop support, handle inbound calls, troubleshoot hardware, software and application issues, and document resolutions in the ticketing system.
The engineer will provide L1/L2 support, break-fix services, fault diagnosis and resolution, while maintaining a high level of customer service and SLA compliance.
π§ KEY RESPONSIBILITIES
β’ Provide first- and second-level contact and problem resolution
β’ Troubleshoot desktop, laptop, printer and peripheral issues
β’ Install, upgrade, support and troubleshoot Windows operating systems
β’ Support Microsoft Office / Microsoft 365 and approved enterprise applications
β’ Troubleshoot network connectivity and workstation hardware/software
β’ Support Cisco Jabber and other authorized desktop applications
work with Active Directory, GPOs and enterprise endpoint management
β’ Maintain enterprise antivirus and security solutions
β’ Provide support across Windows PC/laptop environments
β’ Work effectively in a project-based environment and meet defined SLAs
π― REQUIRED SKILLS & QUALIFICATIONS
β’ Bachelor's Degree or equivalent in Computer Science / IT or related field
β’ Minimum 18 months of IT experience
β’ 1β2 years of experience in Windows Desktop Support
β’ Strong knowledge of Windows desktop environments
β’ Active Directory & GPO knowledge
β’ Microsoft Office 365 / Microsoft 365
β’ PC/Laptop hardware installation and troubleshooting
β’ Helpdesk / IT ticketing systems
β’ Enterprise antivirus solutions
β’ Basic networking and troubleshooting knowledge
β’ Mobile Device Management β iOS & Android
β’ Strong analytical and problem-solving skills
β’ Strong communication and customer service skills
β’ Ability to handle CXO-level / VIP end users professionally
Preferred Certifications:
CompTIA A+, Microsoft Certified Professional (MCP) or equivalent
π€ ADDITIONAL RESPONSIBILITIES
We are looking for a technically strong and customer-focused Desktop Support Engineer who can work independently, communicate professionally with senior stakeholders, and deliver reliable support within SLA requirements.
π© APPLY NOW
π§ [email protected]
π§ [email protected]
π§ [email protected]
π +91 78926 69954
π www.igageinfosystems.com
IGAGE INFOSYSTEMS PVT. LTD.