Our Product, Robosquad is a smart AI platform for analyzing and resolving the live incidents coming out of any service management tool. Robosquad is a smart AI platform for analyzing and resolving the live incidents coming out of any service management tool. The Solution is capable of predicting, identification of root cause, and fixing the incident through automation. The solution uses technologies AI / ML, orchestration, Pipeline Management tools along with automation using any of the industrial tools and open source technologies. This solution can be integrated into any service management or customer management irrespective of sectors/industries. Help desk ticket management system receives thousands of incidents via mail, voice-over, and documents which will be fed into incident management application. These incidents are categorized manually and assigned to respective groups to resolve. Below are key challenges
• The resolution of incidents does not progress adequately due to the lack of support tools that perform automatic tracking and generate notifications and alerts
• Breach of SLAs due to a lack of process and inadequate predictive models
• Inability to detect incidents resolution as soon as possible
• Have information available about known problems and errors
• Increase in operational overhead
The service manager front desk receives thousands of incidents via mail, voice-over, and documents which will be fed into the incident management application. RoboSquad addresses below key business challenges
Reduction of manual operations which reduces the cost of operations
Support external (Customers) and internal stakeholders (Dept's) incidents which reduce mean time to detect and improve mean time to resolve
Solution not has tangible benefits also has Intangible benefits which are Increase user experience, reducing problem backlog, provide trends and prioritization of IT alerts and incidents
