iCallify is regarded as the #1 intelligent call center software that is renowned for automation, smart IVR, omnichannel communication, real time analytics, enterprise grade security, and multiple other amazing features and functionalities to benefit businesses. This intelligent, omnichannel contact center software can be used to run inbound, outbound, and blended calling campaigns. This omnichanne
l call center solution provides enterprise grade security with digital engagement. It supports all popular digital channels integrated within the contact center software:
-Facebook
-Twitter
-WhatsApp
Inbound call center:
The inbound call center software offered by iCallify is renowned for delivering an engaging and satisfying customer experience. This software for call centers empowers different types of inbound calling campaigns such as:
-Customer care
-Technical support
-Inbound leads
-Partnership inquiries
-And more
The inbound call center software is empowered with standard call center solution features along with smart inbound calling features like:
-Smart IVR
-ACD (Automated Call Distribution)
-Sticky agent
-Skill based call routing
-And more
Outbound call center:
iCallify provides excellent ROI for outbound campaigns with its personalized and intelligent features. Using the outbound calling features of iCallify, you can run different types of outbound calling campaigns like:
-Cold calling
-Telemarketing
-Telesales
-Survey
-Lead generation
-Sales
-Collection
-And more
The outbound calling campaigns can gain the best returns with the highest productivity and all thanks to the outbound calling features of iCallify, which include:
-Auto dialer
-Predictive dialer
-Preview dialer
-Power dialer
-Progressive dialer
-Outbound IVR
-Broadcasting
-Click2call
-Virtual number management
-Soundboard Avatars
-And more
Blended call center:
Unleash the power of an ideal contact center solution with inbound and outbound calling in a single campaign using the blended calling feature of iCallify. Transform traditional campaigns to modern ROI generating, result oriented campaigns with a more powerful mechanism of handling business communication using one of the best call center software solutions. It also supports the integration of third party CRM solutions to enable agents to deliver a personalized experience to customer support and sales. Helpdesk solution:
iCallify is an ideal solution to handle support and technical tickets that can help to manage concerns in a more systematic manner. Using an integrated help desk ticketing system, you can take advantage of all features of creating, managing, assigning, and locking the support tickets to streamline support ticket management. Improve major KPIs with the best contact center software, iCallify:
iCallify has proven its worth as one of the best contact center solutions by improving major KPIs. The great thing is you can measure these KPIs within this software and see them growing:
-Operation automation up to 80%
-Agent productivity up to 65%
-Improve customer satisfaction by up to 72%
-Reduce expenses up to 49%
Handle your calling operations with the utmost precision and care with a powerful communication tool & the best contact center software, called, iCallify.
