Veego Software Ltd.

21/08/2023

As new technologies, devices, and applications constantly enter the connected home playing field, it’s important CSPs think a few steps ahead in order to provide a flawless and personalized . With the proper customer analytics at hand, such as those provided through App ID and QoE data, CSPs can proactively anticipate their subscribers' needs and ensure they hit the mark on personalizing services alongside the evolution of the .

Interested in learning more about the power of predictive analytics? Check out our blog for details and examples of how it can help you level-up your CX.

08/08/2023

Retaining broadband customers can be a frustrating challenge, especially when they churn without giving any warning signs. With visibility into the connected home and user QoE scoring, CSPs can track and analyze how their subscribers are experiencing their internet without relying on complaint calls. This allows CSPs to segment their customers according to those predicted to churn, and proactively intervene to improve their QoE before it’s too late.

Retaining customers in broadband can be quite a challenge. By utilizing predictive analytics, based on context and visibility into the connected home, CSPs can strengthen quality of experience and reduce churn.

26/07/2023

According to EY, household spending attitudes are shifting, and 33% of subscribers are seeking ways to cut connectivity costs. The key to retaining valued customers is providing them with a satisfying internet experience they won’t want to give up on.

Read our latest blog to learn how and visibility across the entire service delivery chain is vital for ensuring a high and instilling trust with your customers that you’re always on their side.

Want to improve customer retention? Discover 4 strategies to enhance internet subscriber loyalty. Learn how to provide holistic support, optimize network performance, personalize offerings, and produce a reliable Quality of Experience with contextual intelligence.

24/07/2023

Summer is finally here and we’re celebrating in style! We swapped out a day in the office for a day filled with non-stop fun. Starting the day off with a chocolate workshop with Gvanim Shel Matok, to relaxing by the pool and getting massages at מלון קדם - Kedem Hotel, we think it’s safe to say our team knows how to work hard and play harder.

20/07/2023

Breaking News: High speeds alone won't capture your subscribers' hearts. To ensure long-term loyalty, offering service reliability is the key. Read our article in Telecomlead to explore why speed isn't sufficient and reveal how visibility and contextual intelligence can maximize quality of experience, bolstering reliability and enhancing subscriber satisfaction.

Communications service providers (CSPs) need to augment speed with service reliability in order to improve customer experience

19/07/2023

The churn phenomenon is every CSPs biggest enemy. And while some subscribers show warning signs, others might switch to a competitor without giving any warning at all. Check out our new article in Forbes to learn why your subscribers are churning, and which measures you can take to help you tackle at the right place and the right time.

You can’t reduce churn down to zero, but you can identify the homes that need a bit of TLC.

12/07/2023

The core of providing excellent broadband CX is the ability to measure and guarantee a good for your subscribers. Especially as the connected home ecosystem becomes increasingly complex with new devices and applications entering each month, CSPs must prioritize ensuring service reliability if they want to stay competitive and maintain a good reputation.

https://broadbandbreakfast.com/2023/07/gavin-young-technical-standard-are-key-to-delivering-a-quality-broadband-experience/

The Broadband Quality Experience Delivered initiative helps provide seamless broadband connectivity so that applications can work together optimally.

11/07/2023

In a market where acquiring new customers is far more costly than retaining existing ones, customer loyalty is a CSP's secret weapon for success. Dive in to our latest blog to learn about our four game-changing strategies that will help boost customer retention like never before.
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Want to improve customer retention? Discover 4 strategies to enhance internet subscriber loyalty. Learn how to provide holistic support, optimize network performance, personalize offerings, and produce a reliable Quality of Experience with contextual intelligence.

06/07/2023

The internet is no longer a nice-to-have; it's an at-home necessity that needs to work properly, just like running water and electricity. While the discussion about speed is important, there's a lot more than just speed that goes into providing a good quality of experience for internet subscribers. To deliver and support real-time applications like conferencing, gaming, telemedicine, etc., CSPs need to shift their focus from speed to service reliability in order to fulfill the connectivity needs of not just rural Americans, but people in rural areas around the globe.

The 100 Megabits per second download * 20 Mbps upload does not satisfy needs in rural areas, said panelists.

04/07/2023

"The industry needs to get off its speed fixation." Dan Grossman, we couldn't agree more. Speed is merely one piece of the puzzle contributing to a high quality of experience for internet subscribers. It's time to rethink the need for speed and utilize to understand how the culmination of apps, devices, networks, hardware, etc., exist together to produce a reliable and dependable internet experience.

’The industry needs to get off its speed fixation.'

29/06/2023

According to the ACSI survey, CSPs ranked low for customer satisfaction, alongside gas stations and post offices, indicating plenty of room for improvement. Boosting customer satisfaction begins with transforming your customer care approach into a holistic one that includes reactive, proactive, and self-care. By utilizing and data-driven insights, CSPs can place their customers at the center, ensuring they meet their needs from all angles and are equipped with efficient solutions and offers when things go south.

AT&T and T-Mobile topped the ACSI's latest customer satisfaction survey. Overall satisfaction of ISPs rose 6%, but still scored at the bottom of the barrel when compared to other industries.

28/06/2023

Customer care plays a major role in subscriber retention and satisfaction when things go wrong, especially in telecommunications. Research shows that for some, it only takes a single negative experience to churn. Our newest blog dives into the concept of holistic and how offering your subscribers a combination of reactive, proactive, and self-care capabilities is critical for driving long-term subscriber loyalty.

Placing your bet on traditional reactive customer care leaves you lagging behind. Adding proactive and self-care capabilities turns your customer care efforts into a holistic subscriber experience suite.