TechSee

22/09/2025

🔍 Why Visual Remote Assistance Should Be Your First Response - Not the Last.

Too often, Visual Remote Assistance (VRA) is treated as “Plan B”. ie: Something to deploy only after bots, call scripts or FAQs fail. But what if it was Plan A?

Here’s why making VRA your first move matters:
➡️ Clarity from the get-go - Instead of a blind Q&A, agents can “see what the customer sees” right away. That means faster diagnosis, fewer misunderstandings.
➡️ Higher confidence - Customers feel heard & taken care of. Agents feel more in control when visual data replaces guesswork.
➡️ Smarter systems - Every VRA session trains your AI: it feeds product IDs, resolution paths, visual cues. Over time your support gets quicker, more autonomous.
➡️ Better experience, better retention - When support feels effortless, fast, and expert, customers are more likely to stick around (and keep recommending).

If your customer ops involve physical products, complex devices, or help over distance, it's time to think appliances, telecom gear, smart home, etc. - putting VRA first could be a game changer.

More here 🔗
https://hubs.ly/Q03Kd78D0

15/09/2025

A leading American consumer goods company recently deflected nearly 150,000 calls from its contact center.

How? 🤖📞 By using visual AI agents to automate product recall management.

Instead of overwhelming agents with repetitive, process-heavy calls, visual AI handled the process end-to-end.

The result? Saving time, cutting costs, and delivering a smoother customer experience.

Read the full story here 👉 https://hubs.ly/Q03JgwMY0

08/09/2025

Retention is no longer just about discounts, bundles, or contracts.

Customers don’t just want fast internet, they expect it to work everywhere, all the time. The stakes? Churn, onboarding headaches, and frustrated users.

We brought together telecom leaders who’ve faced these challenges head-on. In this roundtable, they share what it takes to:
✅ Deliver whole-home reliability
✅ Redefine the “connectivity guarantee”
✅ Turn Visual Agentic AI into real CX impact

The session is now available on-demand. Tune in here to hear Domenico D'Ambrosio and guests: https://hubs.ly/Q03HhRzf0

27/08/2025

The rules of connectivity have changed.

Telcos have already won the race to the home. Now the battleground is keeping customers there with seamless, secure, and reliable experiences.

In this on-demand expert roundtable, industry leaders unpack:
✅ Why the first 90 days matter most
✅ The hidden cost of invisible failures
✅ How Visual Agentic AI is redefining connectivity guarantees

If you’re driving CX, field performance, or digital transformation, this is one conversation you don’t want to miss.

👉 Watch now: https://hubs.ly/Q03FMJPC0

26/08/2025

Low first-call resolution, repeat service visits, and frustrated customers are often caused by one simple problem: the “visual gap.”

When your agents can’t see what the customer sees, they’re just guessing.

So if your customer support metrics are stuck ⚠️ watch this Webinar Recap on the power of visual agentic AI - with Metrigy and Gavin Frank.

In the Webinar, you will discover more about:
What agentic AI really is
The “crawl, walk, run” framework
Watch a jaw-dropping demo
The end of expensive “truck rolls”

Watch here ▶️ https://hubs.ly/Q03FszYv0

18/08/2025

We are excited to join forces with BrightContact in a new strategic alliance! This partnership will bring TechSee’s Sophie AI platform to more enterprises, enabling them to deliver smarter, faster, and more scalable service experiences.

Our Visual Agentic AI is a game-changer for customer experience, especially for industries like telecom, utilities, and consumer electronics where visual context is key. Through this partnership, we will help organizations improve service by integrating real-time visual intelligence and agent assist capabilities into their operations.

14/08/2025

Bad data = bad AI.
In CX, if your AI can’t see what’s really happening, it’s guessing.

Great insights from Techsee's Brion Johnson in this CX Today article on why dirty data is quietly killing AI implementations.

🔍 Key takeaway:
If your data isn't structured, validated, or visual, your AI will guess, and often get it wrong.

✅ Brion’s sage advice:
Start with high-impact, visual interactions (like support or warranty claims), where AI can see, verify, and learn with clarity.
📉 Don’t scale AI on shaky data foundations.
📈 Do invest in visual intelligence and real-world context.

Worth the 5-minute read: https://hubs.ly/Q03CvTr_0

CX Today covers Contact Center news including Artificial Intelligence, Automation, Customer Engagement Center, Generative AI, Knowledge Management and more.

13/08/2025

Full-home Connectivity is no longer a feature, it's the frontline.

In 2025, telecom providers face a stark reality:
Customers aren’t churning because of speed or price. They’re leaving because the connection doesn't consistently work, everywhere, all the time.

But we don't need to tell you that the experience gap is growing; it’s eating your margins.

Tools like Visual Agentic AI are redefining how providers deliver support, turning churn risks into loyalty drivers and truck rolls into digital resolutions.

📘 Read the full blog: Why Connectivity Experience Will Define Your Success in Telecom
👉 https://hubs.ly/Q03CvSv80

06/08/2025

Product recalls often mean chaos. But they don’t have to.

TechSee’s latest blog shows how AI agents are transforming recalls from fire drills into fully automated, visual AI agent workflows.
✅ Launched in 24 hrs
📸 Image-based recall validation
📉 40% faster resolution
📈 Double-digit cost savings
🚫 0 additional headcount in the contact center

If you’re still handling recalls manually, it’s time to rethink.

👉 Read more: https://hubs.ly/Q03BhLVT0

Recalls are unpredictable, and highly disruptive. Sophie's AI Agents for Recalls are field-proven to automate recalls, compliance, and more.

31/07/2025

Viessmann just showed how support can be both smarter and more scalable.

By integrating real-time visual assistance with TechSee, their tech team isn’t just fixing issues faster, they’re empowering installers, reducing escalations, and avoiding unnecessary site visits.

The big takeaways?
📌 Seeing the problem beats describing it. Every time.
📌 Techs get the help they need, when they need it, no waiting, no wasted trips.
📌 And with the success in the UK, they scaled it across 6 countries.

This isn’t just a support upgrade, it’s a new standard for how field service should work.

👉 Full story via Installer Online: https://hubs.ly/Q03zzbM10

30/07/2025

Whole-home connectivity is no longer a luxury; it's a necessity. It’s a baseline.

When customers ask, “Why can’t I stay connected?”, they don’t care if the problem is the router, the modem, or the house. They just want it to work.

That’s why telecom leaders are rethinking how they deliver and guarantee a full-home experience from day one.

Megan Saucier hosted three experts who have led CX, field operations, and digital transformation at scale to explore the future of connectivity and how Visual Agentic AI is redefining what’s possible across every service channel.

With guest panelists:
Domenico D'Ambrosio of Andiamo Advisory Group, Lawrence Askowitz, and Sourjo Basu

🎥 Watch the on-demand webinar - You’ll never look at the first 90 days the same way.
https://hubs.ly/Q03ztdBL0