VoiceSage

25/02/2016

5 very useful shopping cart abandonment case studies

22/02/2016

Vote for VoiceSage - 'Contact Centre Product of the Year' /Network Computing Awards. Thanks! bit.ly/1PaUGmx

15/02/2016

How will retailers differentiate themselves in 2016 with regards to customer experience: no company can rest on its laurels, especially not the...

12/02/2016

There is a disconnect between customer expectations and the practices currently in place from social media professionals, and the customer is...

10/02/2016

Interview: Dean Elwood, CEO, Voxygen on value-added voice service platforms http://ow.ly/Y6TRb

I have long been a fan of the work of Voxygen, a development company for new personal communications services. Below is an interview with Voxygen’s...

10/02/2016

Survey – What are European Contact Centres Doing in 2016? via@callcentrehelp http://ow.ly/Y6QJQ

09/02/2016

Poll – What Is Stopping You From Making It Easier For Customers? http://ow.ly/Y6OVI

55% of industry professionals say that their current technology stops them from making life easier for their customers.

04/01/2016

What Can We Expect In The Contact Centre Space In 2016? VoiceSage ’s Paul Sweeney has some encouraging thoughts –...

13/11/2015

Why Doesn’t SMS Get The Love It Should?
Is SMS is about ready to go into the dustbin of business technology? Far from it. With 61% of contact centres offering SMS in 2016, SMS is going from strength to strength.
http://bit.ly/1NMy7pe

06/11/2015

http://ow.ly/UjGeS

What’s better than reacting instantly to customer needs? Anticipating those needs in advance with proactive customer service. Find out how

15/10/2015

"We want to touch the consumer where and when she is shopping, and technology helps us to do that." Thanks to mobile technology consumers are able...

14/10/2015

Webinar | http://ow.ly/TnsFv

The key to improving collections is to reduce time spent chasing customers who don't want to talk to an agent and engage using other channels. Gain...