ADincorporate

ADincorporate IT Recruitment We offer Helpdesk and Network full time and part time jobs to IT engineers, IT students and IT beginners in EU, UK and worldwide.

19/08/2020

Germany 7 openings! Full-Time Helpdesk Support Engineers Required - Multiple Locations (Germany).

Start Date: 24th August idealy
Timing: Monday-Friday (9:00am-5:00pm or as per the site POC)
Duration: 5 years expected

Main Responsibilities include:
Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops
Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
To provide infrastructure administration functions
Providing on-site cover during standard local office hours Mon- Fri as part of a shift arrangement
Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
Taking ownership of issues through to resolution on all appropriate requests.
Categorize and prioritize end-user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
Move equipment associated with escalated help desk incidents and service requests
Performing asset inventory activities as needed.
Trains and orients staff on use of hardware and software.
Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
Works with procurement staff to purchase hardware and software.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assignedJob Locations:Leverkusen, Germany: 4 Desk Side engineers needed and 1 Asset Manager
Krefeld-Uerdingen, Germany: 1 Desk Side engineer needed
Koln, Germany: 1 Desk Side engineer needed

Important Requirements:
You will provide us copy of your “work permit/ Local ID” document. Should be a valid permit for 5 years.
C1 / advanced / full fluency in both German and English.
Valid driving license required.
CVs to be sent to [email protected]

17/02/2020

New helpdesk support positionin Oevel, Belgium. CVs to be sent to [email protected]



Location: Oevel, Belgium

Applicants must be based in Belgium and must speak local language.

Start Date: Immediate – Please share a date you are available to start this position from

Schedule: Monday – Friday (40 hours per week)

Duration: 6 month contract ( February 2020 – June 2020)



Work Type: Desk side Support staff augmentation job

Scope:

· Identify business owners for every device.

· Setup meetings with Vendors for regular system update on cadence, as per SOP.

· Develop appropriate backup schedule and retention for each device.

· Conduct inventory of all disconnected systems.

· Conduct inventory for all removeable media.

· Coordinate with IT and Business on appropriate SOP for inventory control.

· Review access control/permissions on each device.

· Configure screen timeout for each disconnected system.

· Create plan with PM to join network-capable systems to the network.

· Additional technical tasks, as requested to be performed onsite.

· Coordinate with SC Technical and Program Lead.

· Provide weekly status report with hours used.



Inventory Tasks:

· Inventory of servers, folders within drives, backup locations, data storage, validation of drives

· Vendor Relationship - Work with Lab managers or site lead to understand relationship with vendor.

· Check if vendor has admin access to system within environment and implement change control and version management

· Access Controls - Work with SMEs to document User/Admin access controls on applications (SOD-including vendors).

· Make sure regular users and Admin users and their access are clearly identified and separately managed.

· Work with SMEs to make sure data and system audit trails are available to make sure all activities can be traced in enough detail.

· GPO - Identify devices that need 15 min screen timeout and time zone lock down policies implemented. Screen capture for evidence of completion.

· Audit Trail - Work with SME/Lab manager to confirm whether system has audit trail capabilities and document. If system had embedded memory, document the same

· Physical Media - Catalogue CDs, DVDs, USBs and other storage peripherals in the labs.

· Collaborate with site and users to identify all servers/shared folders

· Work with application business owners to identify system that generated data and how data is consumed

· Work with application business owners to located computer validation documents

18/08/2019

IT Helpdesk support work opportunity in Sint-Martens-Latem, Belgium. 6 months contract

Location: 9830 Sint-Martens-Latem, Belgium – Complete address would be shared later

Start Date: Immediate

Timings: 9:00-17:00

Duration: 6 months initially with potential to extend.

Important Requirement:

Engineer would need to speak Dutch and English.

Job description:

Required a L1.5 / 2 full time engineer. Candidate would be comfortable with desk side support along with Data Center and Network expertise at a small site.

Requirement :

Ø Strong Exp is managing data center activities/operations including the cabling/racking and stacking and providing hands and feet’s support.

Ø An individual Skilled with Server and Network experience to troubleshoot the issues and provide proactive recommendations if any.

Ø Technician is required for a Full time available on site and manage , also collaborate with Offshore team for day to day operations and projects.

Ø Able to communicate well in English and Local language off course .

Please find the JD below , it is just further segregation of the points which I shared before .

1. Excellent Hands-on Experience in supporting various Hardware which are part of Server, Network and Unified Communication services.

2. Should have worked in supporting following Hardware from a Hands & Feet support perspective.

i. Server and Storage (Dell, HP, EMC NetApp etc)

ii. Virtualization environment.

iii. Network (Router, Switch, Firewall etc)

iv. Telecom (Voice & Video)

3. Break-Fix day-to-day support for all Infrastructure devices (Network, Unified Communication and Server)

4. Perform all Adds/Change/Remove and installations following an Approved Service Request or Change, including Server/Network/Unified Communication Device refreshes. - Unpack the Server/Network/Unified Communication Device and visually inspect for damage if any and report back to requester.

5. Install the Server/Network/Unified Communication Device (e.g., rack mount or ceiling mount, connect power, cable).

6. Assist Support (Server/Network/UC) groups if there is any support needed from Hands & Perspective which cannot be done remotely.

7. Overall responsible for Data Closet/Computer room to provide support to support group or any 3rd party vendor need access to Data Closet/Computer room .

8. Cable Management (Patching, Labelling and troubleshooting) o Data Closet/Computer Room Quality and Cleanliness.

9. Co-Ordination with 3rd Party for Data Closet/Computer room environment.

10. Able to demonstrate Good Communication and Customer Handling Skills.

08/07/2019

Location: Waterford, Ireland

Technician - 1 techs for Windows 10 deployment

Duration - 1 tech for 3 months

Start date - 15.07.2019

30/04/2019

New opportunity in Belgium. CVs to be sent to [email protected]

Engineer would need to speak Dutch and English.

Freelancing contract (6 months)
Monthly rates: 2500/month (All inclusive)

Starting Date: ASAP

Site Address:

BELGIUM - SINT-MARTINS LATEM ( Exact Location will share soon)

Requirement:

Strong Exp is managing data center activities/operations including the cabling/racking and stacking and providing hands and feet’s support.
An individual Skilled with Server and Network experience to troubleshoot the issues and provide proactive recommendations if any.
Technician is required for a Full time available on site and manage , also collaborate with Offshore team for day to day operations and projects.
Able to communicate well in English and Local language off course .



Please find the JD below , it is just further segregation of the points;



1. Excellent Hands-on Experience in supporting various Hardware which are part of Server, Network and Unified Communication services.
2. Should have worked in supporting following Hardware from a Hands & Feet support perspective.

i. Server and Storage (Dell, HP, EMC NetApp etc.)

ii. Virtualization environment.

iii. Network (Router, Switch, Firewall etc.)

iv. Telecom (Voice & Video)

3. Break-Fix day-to-day support for all Infrastructure devices (Network, Unified Communication and Server)
4. Perform all Adds/Change/Remove and installations following an Approved Service Request or Change, including Server/Network/Unified Communication Device refreshes. - Unpack the Server/Network/Unified Communication Device and visually inspect for damage if any and report back to requester.
5. Install the Server/Network/Unified Communication Device (e.g., rack mount or ceiling mount, connect power, cable).
6. Assist Support (Server/Network/UC) groups if there is any support needed from Hands & Perspective which cannot be done remotely.
7. Overall responsible for Data Closet/Computer room to provide support to support group or any 3rd party vendor need access to Data Closet/Computer room .
8. Cable Management (Patching, Labelling and troubleshooting) o Data Closet/Computer Room Quality and Cleanliness.
9. Co-Ordination with 3rd Party for Data Closet/Computer room environment.
10. Able to demonstrate Good Communication and Customer Handling Skills

22/03/2019

2 new work opportunities in France. Please let us know if interested. Email: [email protected]

Helpdesk Support Engineer

Starting Date: Asap
Contract: 6-12 months freelancing contract (Might be extended)
Location 1: Blois, France (One engineer)
Location 2: Blois, France (One engineer)
Languages requirement: French + English

Sow: Engineers must be fluent in French and English, have a strong desktop support background and be comfortable dealing with End Users.

16/03/2019

ADincorporate is delighted to present a new work opportunity in Brussels.

We are in need of a desk side engineer who can support our client inBrussels.

Job Location: Brussels, Belgium – Complete address will be shared at a later stage
Start Date: Immediate
Timing: Monday-Friday (9:00 am - 17:30 pm, 30 minutes break)
Duration: 12 months
Tech team interview: Yes - Telephonic
Client Interview: Yes - Telephonic
Language requirement: French, English
Job Description:

Duties shall include, but not be limited to:
· Diagnosing and troubleshooting desktop system, printer and operating problems and understanding printer Fonts
· Consulting and instructing users on hardware and software questions/issues
· Collaborate with other IT Services Data Center and Network Infrastructure teams
· Install, maintain and upgrade equipment and its associated infrastructure
· Run diagnostic tests to isolate system problems as well as proactive activities
· MS Office (Windows and Mac) software. Details will be agreed during Transition
· Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC. Details will be agreed during Transition
· Hands on experience removing viruses and spyware using various tools (Windows)
· Identifies, researches, and resolves technical problems including forming an RCA
· Responds to telephone calls, email, service tickets, and dispatched requests for technical support
· Documents, tracks and monitors the problem to ensure a timely resolution within SLA
· Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops.

(a) Hands and feet support for Server, Storage, Backup Network equipment and IPT end points
(b) Troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams

Job Types: Full-time, Contract

07/03/2019

IT Support Specialist Required - Amsterdam, Netherlands - Immediate start

CVs to be sent to [email protected]

Resource to be able to perform the below:

All Laptop Deployments – this includes customizing each unit for users specific software requirements.

Installing / Removing Hardware such as screens, docking stations & any other laptop/PC peripherals.

Investigating & Resolving any software issues or escalating should the need arise.

Fulfilling Onsite requests after approval.

Investigate & Troubleshoot LAN/Wi-Fi/Network/Server issues on request from the Mace Network Team based in London.

Installation of the meeting rooms and investigate any issue that arises and either resolve or escalate.

All hardware issue, I Investigate offline WAP’s, Paper Jams, Power Issues etc…

Comms room fit outs – installing the Comms cabinets and installing the switches with cable management and liaising with 3rd party vendor in regards to the structured cabling and the termination of ports into the patch panel.



Level 2 EUC with ability to do basic rack and stack, maybe cabling, tacking. Basic hands and eyes.

All Laptop Deployments – this includes customising each unit for users specific software requirements.

Installing / Removing Hardware such as screens, docking stations & any other laptop/PC peripherals.

20/12/2018

Project Coordinator
Project Coordination and Materials Logistics
- Project Coordination for regional/global network deployment and MACD initiatives as directed by ENS-D
- Coordinate and execute cross-functional site infrastructure projects in a matrix organization covering a range of areas (data center, network, logistics, supply chain, compliance, and infrastructure software engineering), and according to mutually agreed project schedule among SDM and Facebook service owner
- Provide detailed planning and accurate tracking for all assigned projects
- Perform risk identification and mitigation and manage changes to scope, schedule, and cost on projects in consultation with SDM and Facebook service owner.
- Communicate to SDM and Facebook service owner instances of duplicate and/or redundant requests
- Single Point of Contact for logistics issues. Overall coordination of logistics activities in support of deployments, including: Bill of Materials Tracking to Site Delivery,-Reverse Logistics
- Return Merchandise Authorization coordination
- Site Access coordination for field force. Single Point of Contact for access issues.
Vendor Coordination
- Raise and manage Site Access requests to support vendor access to network sites
- Data Alignment across multiple field force and engineering vendors (including but not limited to communicating defined Statement of Works, Engineering Design Packages, Port Maps, Methods of Procedure)
Deployment E2E Date Management
- Provide action level status updates in proprietary (in-house) project management tools, date oversight, management and alignment.
- Assist and assign explanation codes to missed actions / dates using proprietary (in-house) project management tools
- Ensure project schedules are current and updated across proprietary (in-house) project management tools.
- Manage schedule conflicts across multiple regional network sites based upon prioritization assigned by ENS
Quality Assurance
- Coordination of the rectification efforts related to inventory management compliance
- Review Vendor Redlines / Close out Packages
- Identify operational pain points and opportunities to improve business practices or technology solutions where possible within scope of Services.
- Review and ensure data across all Facebook projects assigned to Vendor complies with Facebook data quality standards, formats, and other requirements as instructed by Facebook. Immediately notify Facebook service owner upon discovery of any new or existing instances of data inconsistency or other issues -Bachelor’s degree in MIS, computer science, systems engineering, electrical engineering, business or a related field.
-CompTIA Project+/CAPM/Prince 2 Foundation certifications or similar.
-3+ years of work experience as a Network, Product or Technical project Manager with a demonstrated track record of delivering business value using technology solutions in high-tech operations space.
-Experience adapting and learning new skill sets.
-Analytical, problem-solving, and negotiation experience.
-Coordination and multi-tasking experience across a regional/global scope
-Experienced executing multiple tasks simultaneously.
-Experienced collaborating with different individuals across external organizations, within other geographies, and "roll-up the sleeves" in order to accomplish all necessary tasks.
-Cross-functional leadership experience.
-Organizational and time management experience.
-Networking or data center experience with CCNA/JNCIA or equivalent experience a plus

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Annesley Bridge Road
Dublin
D03H992

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