AccuBook GuestDiary

AccuBook GuestDiary Website, Booking Engine, Channel Manager & 24/7 Support—all in one place. Boost bookings & streamline operations effortlessly. Visit www.GuestDiary.com!
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An all in one solution for Hotels, Guesthouses and B&B's

Maria is on her way to Kerry! 🚗💙She’ll be visiting from 19th–22nd October and would love to meet local hospitality busin...
09/10/2026

Maria is on her way to Kerry! 🚗💙
She’ll be visiting from 19th–22nd October and would love to meet local hospitality businesses along the way.
📅 Book a meeting and see how GuestDiary.com can help simplify your day and grow direct bookings.

GDU 49 Ninja Update - Hotel Room Pricing - What Religion are you?"Beliefs in how to price a room seems to come in a mult...
11/09/2026

GDU 49 Ninja Update - Hotel Room Pricing - What Religion are you?

"Beliefs in how to price a room seems to come in a multitude different shapes and sizes....like religions.

Hotels and Guesthouses located in city centres seem to have this sorted. If you have a property in Dublin, London or Paris there is simply a huge amount of demand for rooms, and reducing a room price by 3 euro can generate instant sales. Likewise listening to the radio for announcements of concerts and events can allow them to raise the room prices on high demand days.

If you told a city centre hotel to set 'fixed' prices they would assume you are having a meltdown, they live and breathe rate flexing and are doing it on a daily basis....this might only be a job of 60 seconds, but it IS done on a regular basis.

Here is an example of pricing for a city centre hotel as the rates bounce around from 154 to 314 over a 2 week period
See Below

Properties outside the cities seem to have a different set of beliefs;

Im not getting out of bed for less than........
I dont want to be a busy fool......
I met John the Manager of Dodgy Rooms down the road at a Hotel Federations meeting and he told me hes getting 200 a room so thats what i want!
I stayed in London on a bank holiday weekend and was charged 250£ for a park bench so i want 150 for my hostel in the Croagh Mountains.
A marketing guy told me to protect my rate at all costs!
A marketing guy told me to add value, dont reduce the rate!
A marketing guy told me........

All these beliefs hide 2 facts;
You can want whatever you want, you will only achieve what the market is willing to pay.
Rooms are perishable goods, like tomatoes or apples, if you dont sell a room tonight you will NEVER see that money ever again. Unlike the businesses that the 'marketing guy' has worked for who are likely to be selling cars or cans of beans. If they dont sell them tonight they can sell them tomorrow. You dont have that advantage.

If you have sufficient money in your bank account you can indeed set a fixed rate and close up the property on a quiet night and go and watch Netflix. If this is you, read no further.

Smaller owner/managed B&Bs and Guesthouses tend to have the advantage because they will not see their property empty if it only takes a bit of rate flexing to drive up occupancy. Larger Guesthouses and Hotels tend to struggle because they dont have staff motivated enough to do this, or the nominated 'Revenue Manager' doesnt have the guidelines on how to flex that rates (ie upper and lower rate limits). And remember turkeys dont vote for Christmas! Why should i be interested to pack out the property if it means more work for me?

Here is an example of a set of guidelines issued to a hotel receptionist to allow them to carryout rate flexing on a regular basis. it uses good old fashioned 'Price Buckets' and varies the rates according to how many rooms are sold in the property
See Below

However the majority of our customers need their property to be making money, in this case it would theoretically make sense (and only theoretically) to sell a room for fiver more than the cleaning cost. It gives you a fiver you would not have had and takes away business from a competitor.

Of course the reality is nowhere near as drastic, the answer is to reduce the rates when its quiet to try and boost demand and increase the rates when you are busy. Very few people would argue with this (certainly not Ryanair!), but heres the rub; Very few properties outside of cities are actively doing this. Yes they might have a winter rate set up, but they are not actively flexing it to suit the demand. By actively we suggest that a property is checking their rates at least daily, possibly using the app for 'on the go' editing and flexing the room rates. With practise this might take 2 minutes a day.

This becomes even more critical if your property has a Food and Beverage element ie a Restaurant or Bar. Flexing the rates to drive up your room occupancy should hopefully have a positive influence on the Bar or Restaurant as they drop in for a pint or a basket of chips.

Is there anyway to avoid this?
Yes there is. You could put in place a properly funded and managed Sales and Marketing Campaign to drive business on days when demand is weak. We estimate out of our 700 properties 5 may be doing this.

What is your belief?"

GDU Ninja Update 48 - Virtual AssistantWhat is a Virtual Assistant (VA)?With our colleagues at WelcomeWorx we have devel...
07/09/2026

GDU Ninja Update 48 - Virtual Assistant

What is a Virtual Assistant (VA)?

With our colleagues at WelcomeWorx we have developed a VirtualAssistant. It sits on your website and attempts to answer any questions and queries from your customers, rather like a chatbot.

Is it foolproof?

It probably ISNT as good as a full time receptionist (at the moment), BUT it possibly IS better than the delayed responses given by a wide range of staff that may not be fully trained on all aspects of the hotels operation.

What does it do?

It sits on your website and asks the customers if they can help them. It attempts to answer the customers questions for example; How to get to the hotel? Opening times? Can they cancel or modify a reservation? Etc, etc. It can help them to make a room reservation and even book a restaurant table (see below) and if there are any questions it cant answer it will forward the enquiry to the hotel e mail address and/or mobile phone number.

So who is using this?

Properties who dont want to spend time answering e mails and phone calls. We see an increasing trend from some properties to actually remove their e mail address and phone number from the website and use a VA instead.

Who might NOT want this?

A property is who selling themselves on the basis of their 'friendly customer interaction' (Cead Mille Failte in Ireland!).

Why would a hotel want a Virtual Assistant?

To respond to a customer faster and reduce the amount of time they are spending answering e mails and calls. Ideal for properties without a full time reception.

What challenges are you seeing?

At the start its impossible to guess all the potential questions a customer may ask, so initially it is possible that something like 50% of questions cannot be answered by the VA and will be forwarded to the property (Where do i get a taxi? Do you have a cot available for my child? What time is checkin?). However this system allows you to identify these questions and add in the 'answer' thereby reducing the amount of unanswered questions over time.

What does it cost? (without table booking)

1-5 rooms 29 Per Month

6-10 rooms 39 Per Month

11-20 rooms 49 Per Month

21-35 rooms 59 Per Month

36 + rooms 69 Per Month

How do we get it setup?

We send to you a list of typical list of questions a customer may ask and typical responses. You spend an hour with a glass of w**e and approve and/or edit the responses and send them back to us. We do the rest.

TABKE BOOKING

Why have you added a Table Booking module into the VA?

Simply because for many of our properties Restaurant enquiries form the majority of customer communications so it made sense to add this element into the VA.

Is this the ultimate Table Booking software solution?

No it isn't, there are much more sophisticated solutions available on the market. Table booking sounds simple (even to us), but no 'simple solution' survives contact with the customer!!

So what will it do?

It will allow a customer to enter their name, email address and phone number and reserve a table with a quantity of guests for a certain time.

Can we 'manually' add offline reservations into the system?

Yes you can.

Can we control the amount of seats that are available and the time slots?

Yes you can control the amount of seats available at particular times of the day.

Can we display to them the menus available for the time slot they are booking?

Yes

Can we apply an upfront charge to the customer when they book?

Not at present

Will it generate a Table Seating Plan of the Restaurant?

Not at present

Will it connect to our EPOS System?

Not at present

What is the cost?

39 Per month

Or, combined with Virtual Assistant;

1-5 rooms 59 Per Month

6-10 rooms 69 Per Month

11-20 rooms 79 Per Month

21-35 rooms 89 Per Month

36 + rooms 99 Per Month

02/09/2026

GDU Ninja Update 47 - Housekeeping App

Yep, it is finally here!

Is it the worlds best housekeeping App?
No, its our first/simple version.

What will it do?
It will allow housekeepers with a phone or a tablet to access information relating to housekeeping. It also includes a Breakfast List as these 2 functions are often combined. ((It does not allow access to other sections of the GuestDiary System ie Rates and Availability).

Can you be more specific?
It will display on a given day the guests departing or staying over. it will show the status of the room and allow a housekeeper to mark a room as clean from their phone which will then appear on the GuestDiary Screen for the receptionist.

Additionally the housekeeper can identify an issue in a room Ie 'the Shower is not working' and mark it as a 'Task' that appears on the GuestDiary screen for the receptionist.

A Cleaning Schedule allows the housekeeper to view room occupancy over the coming week to have an idea of workload (Do we need more sheets at the weekend? etc)

The Breakfast List will show all guests and their room number that have booked a breakfast on a particular date.

A Breakfast Schedule will show demand for breakfasts in the upcoming week (Do we need to order more bacon? etc)

What will it cost?
Hint...... Get in now and see if you can sweet talk your Key Account Manager!

Website, Booking Engine, Channel Manager & 24/7 Support—all in one place. Boost bookings & streamline operations effortlessly. Visit www.GuestDiary.com!

Well we are as vein as the next company, so its nice to see a review like the below. Congratulations to our man in Saigo...
27/08/2026

Well we are as vein as the next company, so its nice to see a review like the below. Congratulations to our man in Saigon Mr Vu.

GDU Ninja Update 46 - Demand ManagerA useful feature has been released that whilst quite small may make your life easier...
04/08/2026

GDU Ninja Update 46 - Demand Manager

A useful feature has been released that whilst quite small may make your life easier (or more profitable). In the hospitality industry we all understand that Rooms are like ripe apples at the market. If you don't sell them today you will never see the money ever again. The shop selling a can of beans has the advantage that any left over at the end of the day can be sold tomorrow, you don't have that advantage with rooms.

Consequently most property owners are used to the idea of flexing the room rates to maximise their room sales ie Cheap midweek and more expensive weekends etc. Properties in city centres are in intensive competition and are hyper aware of the need to flex rates. This snap shot below shows a Dublin properties room rates over the next 14 days and their rates are varying between 299 and 134. This property has maintained 97% occupancy over February, March and April.

RateFlexing

In the Charts section of the GuestDiary extranet scroll down until you see 'Demand Manager', then select 1 month. This will show you demand for your rooms (the Blue Bar Chart) vs your average room rate (the Black Line). Ideally your rooms rates should be going up as the demand goes up and down as the demand goes down, like in this chart.

See More

A useful feature has been released that whilst quite small may make your life easier (or more profitable). In the hospitality industry we all understand that Rooms are like ripe apples at the market. If you don't sell them today you will never see the money ever again. The shop selling a can of bean

Hotel tech. Zero chaos.GuestDiary.com gives modern hospitality teams one smart platform to manage reservations, channel ...
10/07/2026

Hotel tech. Zero chaos.

GuestDiary.com gives modern hospitality teams one smart platform to manage reservations, channel sync, direct bookings and mobile access without the daily admin headache.

Stay organised, save time and run your property like a pro — from desktop, tablet or phone.

Built for hotels, B&Bs, guest houses and apartments, with Irish support from Donegal.

Book a demo today.

Hotel tech. Zero chaos.GuestDiary.com brings your desktop, tablet and mobile tools together in one smart platform, helpi...
10/07/2026

Hotel tech. Zero chaos.

GuestDiary.com brings your desktop, tablet and mobile tools together in one smart platform, helping you manage reservations, channels, direct bookings and daily operations with ease.

Stay booked, stay organised and keep everything in sync — whether you’re at the desk or on the go.

Made for modern hosts, hotels, B&Bs, guest houses and apartments.

Book a demo today.

Run your property like a pro.Bookings, channels, mobile access and direct bookings — all in one place with GuestDiary.co...
09/07/2026

Run your property like a pro.

Bookings, channels, mobile access and direct bookings — all in one place with GuestDiary.com.

Simple tools. Less admin. More control.

Whether you’re at reception, on the move or checking in from your phone, GuestDiary keeps everything connected and easy to manage.

Book a demo today.

Address

Office 3, Donegal Town Enterprise Centre
Donegal
F94VW32

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Telephone

+353749706666

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