28/06/2020
Hi guys as Ireland continues to face the Coronavirus pandemic, we at macksIT are just as committed as ever to providing fast and reliable tech solutions for our home and SME customers.
We understand that right now, many people are spending more time inside and may need additional support to ensure that all devices are running reliably. Whether you are working from home and need urgent repairs on your professional device, or are simply encountering some difficulties with a phone, tablet, smart TV, PC, laptop, printer, network, CCTV or entertainment systems, we can help.
Continue reading to learn how we have temporarily amended our services for your safety or get in touch with us today for more information.
We have altered our services for your safety
At macksIT we pride ourselves on offering a high standard of technical support and repairs – no matter how big or small the problem may be. Any technician entering your home or office will practice physical distancing and wear PPE when on-site, as well as using sanitizer on their person and on the equipment. This means you can have complete confidence in us throughout this difficult time.
To do our part in stopping the spread of COVID-19, we have made the following changes to our services:
• If you are experiencing an issue that cannot be solved via remote support, we are happy to organise contactless pick-up and drop-off. This allows us to conduct solutions such as computer repair, virus removal and more without stepping foot into your home.
• For solutions that require on-site activity, you can trust us to take the necessary precautions needed to ensure you and your family’s safety. While in your home or office, our technicians will remain 2m away from others and will always practice safe hygiene.
How you can help us
In line with the Irish government’s health and safety guidelines, we ask that any customers who are exhibiting symptoms of COVID-19 or who fall into the ‘high-risk’ category book only remote or contactless services.
In addition to this, you can assist any on-site technicians by ensuring you:
• Remain 2m away from our technicians at all time.
• Assist us in providing a fast service by having your device turned on and ready to be assessed upon our arrival.
• Ask us to cancel or reschedule your appointment if you have been overseas in the past 14 days, have shown symptoms of COVID-19 or have been in contact with a suspected COVID-19 case.
Get in touch with us today
Call us 087 978 8861 to enquire or book a remote or contactless appointment. Please note that at times we may experience an increased volume of calls, so your patience is greatly appreciated.