SurveySensum

Name: SurveySensum
Address: World Capital Tower Lt 11 Unit 9&10 Jalan Drive Ide Anak Agung Lot D, Jakarta, 12950, ID
Telephone: +6281211500049

Home
Indonesia
Jakarta
SurveySensum

AI-Enabled Feedback Management Platform that helps make Customer Feedback Actionable

24/04/2026

It’s one thing to work hard; it’s another to inspire everyone around you while doing it. That’s exactly what Tanmay Mahale and Ayush Sharma do every single day.

We are thrilled to recognize them as our April Employees of the Month. Their passion is infectious, and their dedication to our shared vision makes Surveysensum a better place to work for all of us.

Tanmay, Ayush, thank you for your grit, your heart, and your hustle. Let’s keep making big things happen! 🚀

23/04/2026

Most CX problems don't appear overnight. They build quietly.
And by the time they appear in your weekly CX report, the damage is already done.

SurveySensum's real-time alerts change that.

The moment a key metric shifts - NPS drops, CSAT dips, ticket volume spikes - you are alerted. Instantly. So that your team can fix issues before it's too late.

Click the link on our bio to learn more!

17/04/2026

Our expansion in the Philippines 🇵🇭 continues to gain momentum.

We've been watching the Philippine market closely, and one thing is clear- the appetite for better CX is real. And that’s exactly what we’re bringing.

SurveySensum's AI-powered enterprise feedback platform helps companies listen to their customers at scale, surface what actually matters, and focus on what actually moves the needle.

We are excited to welcome the team as Business Development Manager.

This marks another step in our commitment to building a strong local presence and helping more businesses across the region transform customer experience with AI-powered insights.

Welcome aboard, Eunice - excited for the journey ahead 🚀

CX AIinCX

16/04/2026

A detractor submits a response. It lands in a spreadsheet.
Someone is supposed to follow up, but they don't.
Or if they do - it's three weeks later.

By then, the customer has already left!

Sound familiar? You're not alone.

With SurveySensum's Automated Ticketing and Closed-loop action, every critical response is managed the right way - so no customer is left waiting, wondering, or walking out the door.

See it in action here https://youtu.be/BCIfbQYWqG8?si=Bqd2N2QFD8xIfHpE

14/04/2026

Your CEO and your support agent shouldn't be looking at the same data.

SurveySensum gives every role exactly what they need:
CEO: Company-wide CX health & trends ✅ Manager: Team performance & escalation signals ✅
Agent: My tickets & response scores ✅

So you get insights that are relevant, actionable, and delivered the moment something shifts... to the right person.

Learn more by clicking the link on our Bio

06/04/2026

Why spend days on survey design when you can do it in minutes?

With SurveySensum's AI Survey Builder, you can:

✅ Create smarter surveys in minutes, with looping and logics inbuilt
✅ Deploy across online panel, offline F2f fieldwork, WhatsApp, email, SMS, web, in-app & more
✅ Reach customers wherever they are

Less setup. More insight.

Check out more here https://www.youtube.com/watch?v=AIxBELRgFBs

MarketResearch
SurveySensum

25/03/2026

Kita telah merasakan hangatnya Idulfitri. Dalam dunia CX, kehangatan itulah yang harus diimplementasikan sehari-hari. ✨

Bayangkan jika di suasana Lebaran ini, Anda menemani Ibu ke rumah sakit untuk check-up. Alih-alih merasa tegang, Anda dan Ibu disambut dengan senyum tulus, proses yang anti-ribet, dan staf yang mendengarkan dengan sabar. Rasanya tenang dan dihargai, persis seperti suasana hangat di rumah sendiri.

Bagi pasien di Rumah Sakit atau klien di Beauty Clinic, pengalaman emosional seperti itulah yang mereka cari, bukan sekadar hasil medis atau treatment.

Pasti CX anda hadir untuk memastikan setiap touchpoint dalam perjalanan mereka mulai dari pendaftaran hingga pasca-layanan tetap hangat, tulus, dan konsisten. Kami membantu Anda menjadikan setiap hari pelanggan terasa seperti hari kemenangan. 🚀

Sudahkah layanan Anda sehangat hari raya hari ini?

18/03/2026

Di balik euforia hari kemenangan, ada risiko churn yang mengintai jika Customer Experience (CX) dibiarkan terbengkalai.

Jangan sampai momen sakral silaturahmi terganggu karena Anda harus sibuk menangani komplain di tengah kumpul keluarga, atau justru kehilangan pelanggan selamanya karena layanan yang vakum tanpa persiapan

17/03/2026

Lebaran sebentar lagi! 🌙 Jangan sampai saat kamu asyik silaturahmi, Customer Experience (CX) malah terbengkalai. 📉

Pelanggan nggak kenal kata libur, tapi kamu tetap bisa tenang dengan SurveySensum. Otomatisasi feedback & AI analysis bikin monitoring CX tetap jalan auto-pilot meski tim sedang mudik. ✈️

Liburan tenang, loyalitas pelanggan tetap terjaga. 🤝

16/03/2026

Proud to announce that Surveysensum will be once again joining the 2nd Indonesia CX Global Summit by on April 9 at Menara Peninsula Hotel! 🚀

Our SEA Commercial Director ()!will also be moderating a high-stakes panel from 16:30 – 17:10 on “Personalization vs. Privacy.”

In a world where data powers every customer interaction, we’ll explore the big question: how much data is too much before customer trust starts to break?

If you’re attending, make sure to drop by our booth for a live demo and see SurveySensum in action,bturning feedback into real insights for exceptional CX in Indonesia.

See you there! 👋

01/03/2026

Happy Birthday to the man who proves you can build great companies and still be the most approachable person in the room - our founder, Mr.

The one who cheers the loudest when his people win, hands over ownership like it’s a superpower, and somehow keeps raising the bar (and his step count).

Thank you for the trust, the guidance, and the constant reminder that growth is a team sport.

Here’s to more milestones, more wins, and plenty of reasons for you to say, “told you you could do it.” 🎉

Address

World Capital Tower Lt 11 Unit 9&10 Jalan Drive Ide Anak Agung Lot D
Jakarta
12950

Telephone

+6281211500049

Website

https://www.surveysensum.com/

Alerts

Be the first to know and let us send you an email when SurveySensum posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.