SDG Indonesia

29/01/2016

SMART Service Desk is NOW available in Indonesia http://sdgi.co.id/itsm-update/

SMART Service Desk - IT Service Management Suite is a flexible and robust solution that can be deployed via Purchased On-Premise, Subscription On-Premise and Cloud Subscription, with the portability to switch. It is simple, yet comprehensive; highly configurable ITSM Suite

18/01/2016

SDGI provides total enterprise solution ranging from managing complex IT Asset to IT services management according to global standard of IT best practices. As part of our solution, we partnered with reputable software providers with installation based around the world.

18/01/2016

Implementation Methodology

SDGI uses Catalyst Implementation Methodology, a proven implementation methodology modified from PRINCE2 Methodology, in order to ensure that our client will have a successful implementation. Catalyst Implementation Methodology (CIM) has been used nationwide and we have successfully used it to serve our respected clients in Indonesia. Our experience has shown that CIM is an extremely powerful tool and is invaluable in achieving a successful implementation result.

CIM breaks the implementation process into several stages. Each stage can be thought of as a small project and must be signed off in order to progress. This methodology provides structure and facilities planning and control over the entire implementation process.

Each phase of CIM consists of a series of structured techniques, activities, roles, milestones and deliverables. By employing the methodology, a complete audit trail of the implementation is documented, and the visibility of the project status is available. Furthermore, a reference is produced for future system development effort.