09/07/2021
Freelance project
Duration: 1 Year (part-time)
Language: Hungarian and English
Job description:
• Strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues, and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift/move computer equipment weighing up to 50Lbs.
• Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred) and Mac OS/Apple device troubleshooting.
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to
monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end-user network cabling..
• Experience supporting RF devices troubleshooting and configuration, Thermal and Zebra printers
• Experienced in repeat call analysis and developing preventive actions
• Experienced in Problem management
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency
• Mobile Device Management –(MDM tools Mobile iron & Intune) - set up devices for email, RSA authentication, VPN connectivity, and troubleshooting.
• Good understanding and troubleshooting of Apple devices and apps.
• Knowledge of VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive.
• Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
• Experience of ticketing tools (ServiceNow)