10/05/2026
Most SaaS AI features fail for the same reason.
The AI sounds capable - but it can't answer the questions users actually care about.
"What are my upcoming compliance deadlines?"
"What did my last supplier contract say?"
"Which properties failed their last inspection?"
A general-purpose AI model doesn't know any of this. So it either makes something up, or tells the user it doesn't have access.
That's where RAG comes in.
Retrieval-Augmented Generation connects your AI to your users' actual data — at the moment they ask. No expensive model retraining. No guesswork. Just grounded, accurate, citable answers.
We wrote a full breakdown of how it works, when to use it (vs. fine-tuning), and what breaks it in practice.
https://inity.agency/blog/what-is-rag-saas-ai-features
