Fano - Fano Labs

Fano - Fano Labs We help enterprises enhance customer service, compliance and risk management.

We use automatic speech recognition (ASR), natural language processing (NLP), and machine learning Technology to create performance language AI solutions for enterprises. We use speech & natural language processing technologies to help enterprises improve their customer services.

Fano at IMDAxQED Interactive Discussion Event | Singapore | 12 Feb Earlier this month, we had the privilege of joining a...
03/03/2026

Fano at IMDAxQED Interactive Discussion Event | Singapore | 12 Feb

Earlier this month, we had the privilege of joining an incredible lineup of leaders and innovators at the IMDAxQED Interactive Discussion in Singapore. The session brought together innovators, operators, and decision-makers for a dynamic conversation on practical AI applications — from real-time communication analytics to enhancing customer experience and strengthening compliance frameworks.

Fano was honored to be part of the discussion, Fano speaker Sagar Rajput sharing practical insights on the real-world impact of AI-powered automation and intelligence. Sagar highlighted how enterprises can move beyond experimentation to meaningful AI adoption—driving efficiency, elevating customer experiences, and unlocking new strategic value.

A huge thank you to the QED team for hosting such a thoughtful and energizing session, and to all the participants who contributed to a rich, forward-looking dialogue!

Season’s greetings from all of us at Fano. 🎄✨As we wrap up 2025, we’re grateful for the trust and collaboration of our c...
24/12/2025

Season’s greetings from all of us at Fano. 🎄✨

As we wrap up 2025, we’re grateful for the trust and collaboration of our clients and partners. Wishing you and your loved ones a warm, restful holiday season — Merry Christmas and Happy New Year!

有光科技 Fano 很榮幸受國立臺灣師範大學大眾傳播研究所邀請，出席「AI 風險與 AI 倫理審驗國際論壇」，與產官學各界專家交流生成式 AI 帶來的機會與風險。我們的首席研究官林潤生博士參與「AI 倫理治理：國際接軌與台灣實踐」與談，從國...
08/12/2025

有光科技 Fano 很榮幸受國立臺灣師範大學大眾傳播研究所邀請，出席「AI 風險與 AI 倫理審驗國際論壇」，與產官學各界專家交流生成式 AI 帶來的機會與風險。

我們的首席研究官林潤生博士參與「AI 倫理治理：國際接軌與台灣實踐」與談，從國際監管趨勢、模型治理原則，到金融等高敏感場域的實務案例。

在AI 實務應用方面，有光科技的語音詐騙偵測方案近期獲 FinTechSpace Taiwan「數位沙盒金融 PoC 實證徵選」評定為優選，顯示語音 AI 能成為金融機構強化風險控管與打擊詐騙的重要工具。我們將持續與台灣及亞太夥伴攜手，推動兼具創新動能與治理韌性的 AI 應用。

誠摯感謝國立臺灣師範大學與籌辦團隊的邀請與安排，讓我們有機會在台灣與各界先進進行深入交流。 🙏

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Fano is honoured to be invited by the Graduate Institute of Mass Communication at National Taiwan Normal University (NTNU) to join the “International Forum on AI Risk and AI Ethics Review” and exchange with experts from industry, government, and academia on the opportunities and risks brought by generative AI.

Our Chief Research Officer, Dr. Albert Lam, took part in the panel “AI Ethics Governance: Global Alignment and Taiwan’s Practices”, sharing Fano’s perspectives and experience in responsible AI adoption — from global regulatory trends and model governance principles to practical cases in financial and other highly sensitive domains.

On the practical side of AI deployment, Fano’s voice fraud detection solution was recently awarded the Excellence Award at FinTechSpace Taiwan’s “Digital Sandbox Financial PoC Pilot Selection”. This underscores how voice AI can serve as a powerful tool for financial institutions to strengthen risk management and combat fraud. We will continue to work with partners in Taiwan and across APAC to advance AI applications that combine innovation with robust governance.

Our sincere thanks to NTNU and the organising team for the kind invitation and thoughtful arrangements, and for the opportunity to engage in meaningful conversations with leaders and experts in Taiwan. 🙏

#金融科技

Great conversations at Insurtech Insights Asia last week. One thing we know for sure: insurers are ready to scale with A...
08/12/2025

Great conversations at Insurtech Insights Asia last week. One thing we know for sure: insurers are ready to scale with AI ✨

Thank you to everyone who stopped by to connect with us and joined the session by our VP, Business Operations, John P**n, on “Assure the Conversation: Elevating AQM and Agent Performance with Speech Analytics and Real-time Assist.”

Over the past 2 days, we have had the chance to speak with leaders from across the insurance industry in Hong Kong and Asia — from incumbents to fast-growing innovators — all facing the same challenge: how to turn every conversation into a moment of trust, compliance, and better CX.

We are grateful for the opportunity to share how Fano’s voice AI helps insurers:
🔵 Move from sampling to 100% call coverage with Automated Quality Management (AQM) and compliance monitoring
🔵 Detect risk and coaching opportunities in real time
🔵 Support agents with Real-Time Assist so they can focus on the customer, not just the system

A special thank you to Hong Kong Science Park for their continued support in helping Hong Kong deep tech companies like Fano engage with regional and global industry leaders.

If we didn’t get a chance to speak in depth at the event, we would still love to continue the conversation — feel free to reach out to our team here: https://fano.ai/book-a-demo/

We’re excited to be at Singapore FinTech Festival from today through Friday! 🇸🇬 Find us at Hall 5 booth 5E25-6 - come sa...
12/11/2025

We’re excited to be at Singapore FinTech Festival from today through Friday! 🇸🇬 Find us at Hall 5 booth 5E25-6 - come say hi and learn about our latest voice AI solutions:

🔵 Voice-driven Agentic AI that handles complex workflows end-to-end

🔵 Voice to Sales: convert conversations into qualified pipeline and revenue

🔵 Voice to Compliance: automate call monitoring, QA and regulatory reporting

🔵 Voice deepfake and fraud detection to protect your customers

Swing past our booth to see it in action. See you!

We’re live at CX Summit Malaysia — yesterday and today! 🇲🇾 The Fano team is on the floor showcasing how we:✅Turn custom...
12/11/2025

We’re live at CX Summit Malaysia — yesterday and today! 🇲🇾 The Fano team is on the floor showcasing how we:

✅Turn customer feedback into actionable insights
✅Automate support workflows with AI
✅Deliver faster, more personalized experiences at scale

Huge thank you to our partner CTAPPS MSC Sdn Bhd for the incredible collaboration and support. 🙌

If you’re attending, swing by our booth for live demos, real-world use cases, and a chat with the team. Drop a comment or DM and we’ll set it up.

See you at CX Summit Malaysia!

11/11/2025

Reliving the Moments that Defined Fanovation 2025 ✨

From visionary keynote insights to hands‑on breakout sessions, the day showcased how and are reshaping intelligent enterprise transformation across APAC. We look forward to seeing you all again at Fanovation next year!

🎥 Watch the highlight video and relive the moments that brought our community of AI innovators together.

Following our successful Fintech showcase in Hong Kong, we are gearing up for the Singapore FinTech Festival 🇸🇬. We are...
10/11/2025

Following our successful Fintech showcase in Hong Kong, we are gearing up for the Singapore FinTech Festival 🇸🇬. We are thrilled to share that Fano will be exhibiting at the Singapore FinTech Association (SFA) Pavilion, where we will showcase our latest agentic AI solutions from November 12-14.

📍 Where to find us: Booth 5E25, Hall 5, Singapore EXPO

What we are showcasing:
🔷 Agentic AI that automates compliance workflows end-to-end
🔷 AI-driven customer service, sales, and real-time risk insights
🔷 Secure orchestration that integrates seamlessly with your core systems

If you’re exploring measurable impact across compliance, risk, CX, and operations, let’s connect at the SFA Pavilion. See you in Singapore!

Excited to share that Fano will be exhibiting at CX Summit Malaysia on November 11–12! 🇲🇾 If you’re attending, come say ...
10/11/2025

Excited to share that Fano will be exhibiting at CX Summit Malaysia on November 11–12! 🇲🇾 If you’re attending, come say hello and see how Fano helps teams:
✅ Turn customer feedback into actionable insights
✅ Automate support workflows with AI
✅ Deliver faster, more personalized experiences at scale

We’ll be showcasing demos, real customer use cases, and practical ways to elevate your CX.

Interested in meeting on-site? Drop a comment or DM to book a slot. See you at CX Summit Malaysia!

Amid the vibrant FinTech momentum in Hong Kong this week 🇭🇰 , we were honored to join Amazon Web Services (AWS) Hong Kon...
07/11/2025

Amid the vibrant FinTech momentum in Hong Kong this week 🇭🇰 , we were honored to join Amazon Web Services (AWS) Hong Kong’s “Next Wave of Fintech — Agentic AI in Banking & Financial Services,” showcasing our latest voice-driven agentic AI solutions.

Our VP of Business Operations, John P**n, shared how Fano’s real-time and agentic capabilities deliver measurable impact—bringing business intelligence to life with real-time analytics across banking and financial workflows ⚙️

Huge thanks to AWS for the invitation and support. Thrilled to keep building with the AWS ecosystem and industry leaders.

祝賀溫豪夫博士榮獲「傑出新銳企業家」殊榮🎉Fano有光科技聯合創辦人兼首席執行官溫豪夫博士於2025年10月24日在深圳舉行的首屆「畢馬威中國未來企業家大獎」頒獎典禮上，獲評為「傑出新銳企業家」。這一榮譽對溫博士遠見、毅力與領導力予以嘉許，...
05/11/2025

祝賀溫豪夫博士榮獲「傑出新銳企業家」殊榮🎉

Fano有光科技聯合創辦人兼首席執行官溫豪夫博士於2025年10月24日在深圳舉行的首屆「畢馬威中國未來企業家大獎」頒獎典禮上，獲評為「傑出新銳企業家」。

這一榮譽對溫博士遠見、毅力與領導力予以嘉許，以及肯定有光科技團隊在創新與影響力上不斷突破的集體努力。「畢馬威中國未來企業家大獎」是創業卓越的重要標杆，表彰以科技、執行力與使命導向塑造未來十年增長的創辦人。

我們由衷感謝「畢馬威中國未來企業家大獎」評審團對此項殊榮的肯定，以及對 Fano 使命與發展動能的認可。

再次恭喜溫博士，同時感謝我們的合作夥伴、客戶與團隊，為 Fano 的前行注入動力。🚀

Proud to celebrate our Co‑founder and CEO, Dr. Miles Wen — recognized as an Outstanding Emerging Future Entrepreneur at the inaugural KPMG China Future Entrepreneur Award ceremony held in Shenzhen on 24 October 2025. 🎉

This recognition underscores Miles’s vision, perseverance, and leadership—and the collective work of the Fano team to push the boundaries of innovation and impact. The KPMG China Future Entrepreneur Award is a significant benchmark for entrepreneurial excellence, highlighting founders who are shaping the next decade of growth with technology, ex*****on, and purpose.

Our sincere thanks to the KPMG China Future Entrepreneur Award judging panel for this honor and their recognition of Fano’s mission and momentum.

Congratulations again to Miles—and thank you to our partners, customers, and team for powering Fano's journey ahead 🚀

我們深感榮幸地宣布，Fano 有光科技連續第 4 年 榮獲首席快樂官欣賞大獎（ChiefHappinessOfficerAppreciationAward）的肯定！🏅有光科技整個團隊成員是我們創新的核心——同事們的創意、身心健康與協作精神，...
04/11/2025

我們深感榮幸地宣布，Fano 有光科技連續第 4 年 榮獲首席快樂官欣賞大獎（ChiefHappinessOfficerAppreciationAward）的肯定！🏅

有光科技整個團隊成員是我們創新的核心——同事們的創意、身心健康與協作精神，驅動著我們每一步的前進。這項殊榮再次印證了我們持續致力於建立一個讓每位成員都能共同成長、茁壯的企業文化。

我們衷心感謝 Hong Kong Chief Happiness Officer Association 首席快樂官協會，一直以來推動全方位的職場快樂理念。他們的倡議啟發著像我們一樣的企業，持續培育更健康、更快樂的工作環境。💛

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We are beyond grateful and honored to shared that Fano has been recognized by the for the 4th year in a row! 🏅

At Fano, people are at the heart of our innovation — their creativity, well-being, and collaboration fuel every step of our journey. This recognition reflects our ongoing commitment to building a culture where everyone can thrive and grow together.

We appreciation Chief Happiness Officer Association for championing a holistic approach to workplace happiness. Their advocacy inspires organizations like us to nurture healthier, happier workplaces 💛

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Units 1507-1511, 15/F, Building 19W, 19 Science Park West Avenue, Hong Kong Science Park, Shatin
Hong Kong

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