e-satisfaction

24/12/2024

🎄 As we wrap up 2024, we want to take a moment to thank you.

🫶 Every CX expert at e-satisfaction — from engineers and data scientists to our product and commercial teams — wishes you a joyful holiday season and a prosperous New Year!

A quick heads-up: We’ll be recharging during the holidays and back at full speed on Tuesday, January 7th, 2025. Until then, stay merry and bright! 🌟

25/03/2024

Last week, we gathered as a team, to share company updates, but mostly to spend time with each other and cut the ‘Pita’ 🥧honoring the tradition, just like every year!
This years ‘Pita’, is definitely marking a prosperous year ahead, since the ‘flouri’, aka lucky coin, was found in the e-satisfaction slice!🍀

What does this year look like for us, so far?
💵YtD Revenue is +𝟓𝟔% vs Q1 ‘23
👨🏻‍💻2 new team members joined our Customer Success and Sales teams, this March
👥14 talented professionals compile our strong, growing team
✨2024 Revenue Target +𝟓𝟎% vs LY

Kudos to the entire team for making it this far and allowing us to dream big and expand to new geos & industries.. Stay tuned for more😁

06/07/2023

📣News Flash! Madlen Balatlian, our General Manager, has been selected to pitch at Tech Tour South East 2023, taking place in Athens this week!

We are wishing the best of luck to all the presenting companies and a big shout out to their teams for the amazing work they have been doing, just like ours!

17/06/2023

We are delighted to participate in the Smart Cities EXPO & Conference, at Zappeion Megaron, proving the enormous importance that this space has for the development future of the country.
Our 𝐕𝐨𝐢𝐜𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐂𝐢𝐭𝐢𝐳𝐞𝐧 solution, powered by e-satisfaction.com & ETURN was presented at a panel discussion among Local Governors, Tech Providers & Consultants. We had the chance to share a case study of how the Municipality of Ilioupoli and other Greek municipalities use constructive feedback to understand citizen needs, improve quality of provided services/structures & monitor Citizen satisfaction real-time!

Special thanks to Teamworks ICT Conferences for organizing the conference & Elevate Greece for their support.

26/04/2023

We are delighted to share that our General Manager, Madlen Balatlian, will participate in a panel discussion at Delphi Economic Forum VIII, about 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 and "How Technology Transforms Business, Industries and the Society".

🗓️Friday, 28 April
⏰09.40am
➡Apollon Room | Amalia Hotel

30/03/2023

Acting on Customer Feedback is what makes the difference in today’s competitive market environment!⚡️
Thank you ΕΛΛΗΝΙΚΟ ΙΝΣΤΙΤΟΥΤΟ ΕΞΥΠΗΡΕΤΗΣΗΣ ΠΕΛΑΤΩΝ (Ε.Ι.Ε.Π.) for hosting this webinar and giving us the chance to spread our Customer Centric Culture with your members!🙏🏽

📢📢 Συμβαίνει τώρα - Webinar

😊 Ευχαριστούμε θερμά την εισηγήτρια μας κ. Εύα Βραδή, Business Development Manager, e-satisfaction για την εξαιρετική παρουσίαση με θέμα "The Power of Acting on Customer Feedback: How to improve customer satisfaction by acting on Customer's Voice."

#ΕΙΕΠ

29/12/2022

Our team sends the warmest wishes for a joyful, prosperous and happy New Year💫🍾

18/10/2022

Our CEO Vagelis Kotsonis presenting our view on Operation Excellence achieved from VoC programs and how the latter build 𝐚𝐠𝐢𝐥𝐢𝐭𝐲 to organizations, to help navigate the changing environment.

Special thanks to KPMG Greece for the great event organized! 🙂

07/10/2022

Our vision: Make every business customer centric ✨

Celebrating CS Week 2022!

CSWEEK2022 📢 Η Μαντλέν Μπαλατλιάν, General Manager της e-satisfaction μας είπε για την Εθνική Εβδομάδα Εξυπηρέτησης Πελατών 🥳🎉🎉

#ΜΑΖΙπιοΔΥΝΑΤΟΙ

20/09/2022

BREAKING NEWS!💥
e-satisfaction.com and ETURN join forces and introduce the '𝐕𝐨𝐢𝐜𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐂𝐢𝐭𝐢𝐳𝐞𝐧' a communication channel between Municipalities and Citizens, aiming to improve Citizens’ daily lives.

The 𝐕𝐨𝐢𝐜𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐂𝐢𝐭𝐢𝐳𝐞𝐧 platform measures their satisfaction with the provided services/structures of the Municipality, by sending questionnaires (via SMS, Viber and/or email), evaluating services/structures such as KEP, public Swimming Pool, Cleanliness, Accessibility for people with disabilities, etc. Through the feedback collection platform, each Municipality:

✅Monitors the level of satisfaction of the Citizens
✅Understands the real needs of the Citizens
✅Realizes which services and structures need improvement
✅Turns Citizens’ complaints into constructive discussions

Read more in the latest publication from THETOTALBUSINESS.COM (in Greek) or in our website here (in English): https://bit.ly/3C3XxOx

Η e-satisfaction.com και η eTURN ενώνουν τις δυνάμεις τους και δημιουργούν ένα κανάλι επικοινωνίας μεταξύ Δήμων και Δημοτών.

16/09/2022

Shooting day for something new & big with our CEO Vagelis Kotsonis and Dimitris Theofanous from ETURN

Stay tuned…