03/08/2026
Rethinking collections starts with bringing the right people and perspectives together!
Our first Executive Forum in Nairobi, “Rethinking Collections in Kenya”, last week, brought together leaders from across the financial services sector for an open and meaningful exchange on the future of collections and recoveries.
A clear message emerged from the discussion: better outcomes for both lenders and borrowers depend on the effective combination of reliable data, modern technology and customer-centric strategies.
Our sincere thanks to everyone who joined us and contributed their experience, questions and perspectives.
Special thanks to our keynote speaker, Morris Maina; our panelists, Karen Kantai, William Keah, Amos Mugambi and Jennifer Macharia; and our moderator, Claire Munde, for enriching the conversation and highlighting the opportunities and challenges shaping the Kenyan market.
We would also like to thank the entire Relational team for their insightful presentations, valuable contribution and support throughout the event, as well as Greydale Africa for their excellent cooperation in bringing the forum to life.
The forum may have concluded, but the conversation continues. Together, we can advance smarter, more responsible and more effective collections across the industry.
