28/05/2026
Today at the 12th Customer Service Conference in Thessaloniki, hosted by the ΕΛΛΗΝΙΚΟ ΙΝΣΤΙΤΟΥΤΟ ΕΞΥΠΗΡΕΤΗΣΗΣ ΠΕΛΑΤΩΝ (Ε.Ι.Ε.Π.), our CEO Isidoros Sideridis presented “AI Agents: Welcoming Our New Digital Colleagues".
The session focused on a clear shift in and .
AI Agents are moving from answers to action.
Automation is becoming continuous and personalized.
CRM is becoming more than a database.
It is becoming a system that helps teams act faster and serve better.
The key message: AI Agents are not here to replace people.
They are here to remove repetitive work and help teams focus on better customer experiences.
Thank you to EIEP and everyone who joined today’s discussion.