27/05/2019
POINT 8.
Aligns with How People Today Shop
88% of people consider online reviews an important part of the buying decision.
Online reviews
23% of people visit your business after reading a good review.
The average person spends over 24 hours a week online. For millennials and gen Z, 10 hours a day is the norm. This includes Internet time at work and school.
47% of millennials and Gen X don’t watch traditional TV. And 22 million people had canceled their cable by the end of last year. Magazine and newspaper sales continue to decline at a rate of about 16% a year.
But on the other side of this, over 1 trillion online searches are performed each year. Google holds the monster share with 3.5 billion of these queries. 8 billion videos are watched on Facebook each day, most of them from businesses.
From restaurants to doctors to bookkeeping software to commodities, the modern sales process starts online.
Whether it’s something a friend shared on social media, the result of a search query, or an email newsletter that they received in their inbox, it all starts here. The more integrated your business is with the customer’s online experience, the most easily you grow your business.
You need an online presence to be relevant to the vast majority of customers. The importance of digital marketing is that it gives you that presence.
How to Be Relevant Online
To be relevant online today you need to:
Have a user-friendly website.
Invest in SEO so that you appear in search results from some keywords
Have at least one active social media profile where you engage with customers
Some paid advertising like AdWords, Instagram or Promoted Tweets. It’s impossible to get found online without some paid media.
Reputation management. Know what people are saying about you. Solicit more reviews. When asked to review, most people write a positive review. When not asked, only unhappy people tend to write reviews.
Integrated touch points. All of the places that you’re online should work together. Engage your target customers both online and in your physical shop if you’re a brick and mortar business.
We will cone your way with POINT 9 in our next broadcast. Get in touch for all the help you need.
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-NETS Ghana
ConnectToTheWorld