Ghana's oil and gas discovery has come along with it a sudden surge in economic activities around the country. Many small and medium scale companies are setup daily, who employ the used of Information Technology in their daily activities. Unfortunately, not all these company can set up an IT department along with all the personnel, due to cost. We provide IT support services to small and medium sc
ale companies which are unable to employ full time IT personnel due to cost. Our services include, hardware setup and support, network setup and support and website design and maintenance. Our IT support comes in two packages. The first package is where a customer who needs help calls on us and pay us immediately after we have rendered the service. The second package is to sign a service agreement with the company requiring our services. With this package, the company can call on us many times in a month as our service is needed and a fixed amount is paid us at the end of the month. The KPI for our SLA is two hours. We will however aim to ensure that your system has a zero downtime by employing the preventive approach, We offer telephone support, remote desktop support and on-site assistance within two hours of a company reporting a problem. Other services offered by McAbe Solutions include monthly systems health checks of all company pc's. The monthly health check include, data backup, hard disk error checks and repairs, hard disk defragmentation, registry repair and defragmentation, disk space recovery, etc.
