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Monday 08:00 - 17:00 Tuesday 08:00 - 17:00 Wednesday 08:00 - 17:00 Thursday 08:00 - 17:00 Friday 09:00 - 17:00

Onpoint - Africa

Name: Onpoint - Africa
Address: Accra, GH
Telephone: +233205671686

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Welcome to the official page of On Point - Africa

27/05/2026

CC:
SUBJECT: Barka da Sallah

Sacrifice 🤝 Service.
Faith 🤝 Consistency.
Excellence 🤝 .

📍 from the team that believes every great delivery starts with intention.

01/05/2026

📍Turns out… things don’t just “work. ”Someone shows up early. Someone stays late. Someone makes the chaos behave.

To the hands behind the flow; steady, skilled, always on go.

New month, same quiet creed:
✅ Do it right. ✅ Deliver. ✅ Lead.

Happy & A ,
From all of us at .

29/04/2026

AI is rapidly transforming IT Service Management. But there’s a critical question most organizations are not asking:
� Are we improving ITSM—or simply accelerating the same problems?

For years, ITSM has been designed for efficiency, standardization, and cost control—not for the people who actually use it. The result? Low adoption, misalignment, and systems that look good on paper but fail in reality.

Now, with AI entering the equation, the risk is even greater.
Every workflow, every status update, every ticket, and every interaction is not just a process—it’s an experience.
And if that experience is flawed, AI will only amplify it.

In this webinar, experts from HIT Global and onpoint Africa will explore how organizations can avoid repeating the mistakes of the past and instead design human-centered ITSM solutions that teams actually use.
You will also discover the Humanizing IT™ framework, a practical approach that helps organizations design IT services grounded in real-world experience—not assumptions.

This is your opportunity to rethink ITSM in the age of AI—and start designing systems people actually use.

29/04/2026

⏳ Happening today — just a few hours to go

If you haven’t registered yet, this is your last chance.

🎥 Humanising AI: Why ITSM’s Quiet Architecture Matters More Than Ever
📅 Today | ⏰ 1 PM UTC+1

Don’t miss this conversation on how to design ITSM that actually works for people, especially in the age of AI.

👉 Register now: https://streamyard.com/watch/JUSumMnQggtu

27/04/2026

⏳ 2 days to go

If you’ve been meaning to register for this, this is your sign.

We’re diving into a topic that’s getting more relevant by the day:
👉 how AI is reshaping … and why many organizations are still struggling with adoption
🎥 Humanising AI: Why ITSM’s Quiet Architecture Matters More Than Ever

With Mark Basham & Katrina Macdermid (HIT Global co-founders) and Katakyie Kojo Desu (onpoint - Africa ITSM Lead), this will be a practical, no-fluff conversation on designing systems that people actually use.

If you’re in , service delivery, or leading initiatives, you don’t want to miss this.

📅 29 April | ⏰ 1 PM UTC+1
🎁 Exclusive certification discount for attendees
👉 Register here: https://streamyard.com/watch/JUSumMnQggtu

See you there

20/04/2026

Most conversations focus on tools, frameworks, and now… AI.
But very few focus on what actually determines success: whether people use what we build.

As accelerates , this question becomes critical, because scaling the wrong design only amplifies friction.
This session is about stepping back and asking: What are we really optimizing for?
If you’re involved in , service delivery, or digital transformation, this is a conversation worth joining.

🎥 Humanising AI: Why ITSM’s Quiet Architecture Matters More Than Ever
📅 29 April | ⏰ 1 PM UTC+1
🎁 Exclusive certification discount
👉 Register here: https://streamyard.com/watch/JUSumMnQggtu

16/04/2026

🚨 Webinar Announcement

AI is reshaping but are we actually fixing the problem… or just accelerating it?
Join us for a powerful panel discussion:
Humanising : Why ITSM’s Quiet Architecture Matters More Than Ever
Featuring industry experts:
Mark Basham & Katrina Macdermid – Co-founders, HIT Global
Katakyie Kojo Desu – ITSM Lead, onpoint - Africa

Together, they’ll explore why many ITSM initiatives struggle with adoption, and how organizations can design human-centered solutions that teams actually use especially in the age of AI.

This session is designed for:
IT Managers, Service Delivery Managers, ITSM professionals, CIOs, Service Desk Managers, and Digital Transformation Leaders

📅 Date: 29 April
⏰ Time: 1 PM
📍 Streamed LIVE
🎁 Bonus: Attendees will get an exclusive discount on the Humanizing IT™️ certification

👉 REGISTER TODAY - SEATS ARE LIMITED: https://streamyard.com/watch/JUSumMnQggtu

15/04/2026

Some people evolve year by year…
Sam? He upgrades like a software patch nobody asked for but everyone benefits from. From closing deals to closing chapters…

At this point, we’re just waiting for the next update: “Sam 3.0 – Now with extra talk time and unlimited bandwidth.”

From leading the charge to pushing the team forward (whether we’re ready or not), you’ve mastered the art of turning pressure into progress and somehow making it look effortless. Happy Birthday, .

May this year come with bigger wins, smoother deals, fewer “just one quick calls”… and success that matches your ever-expanding job description.
wouldn’t be the same without you.

10/04/2026

📍That moment when your job starts looking nothing like your job description…🤣😩

Episode 6 of Sprint by podcast — Beyond the Job Titles gets into the reality behind roles and expectations.

The extra responsibilities. The blurred lines.
The “this wasn’t in the JD” moments.

If you’ve ever had to figure things out beyond your title, this one will hit. Be honest… does your role actually match your title?

📍PLUG IN HERE: https://linktr.ee/sprintsbyonpointmain
⭕️LINK IN BIO

03/04/2026

📍Good Friday; where silence speaks, and sacrifice defines the outcome. At , we understand this: real impact isn’t noise—it’s cost and efficacy.

Today isn’t . It’s .
And only what carries purpose survives it.

For weight and efficiency, it’s .

02/04/2026

📍$540 → $250. Yeap, no joke, it’s real.

It’s the full Humanising IT™ certification — Modules 1, 2 & 3 + the exam. Now available in through .

Most IT systems don’t fail loudly. They just get ignored.
Users adapt. ❌
Teams bypass. ❌
Workarounds win. ❌
Because structure was built… but people were forgotten.

This is the fix. ™ Frameworks + Human-Centred Design.
Some people will see the . Others will understand the .
Choose your side.

🔗: https://www.hitglobal.services/product/humanising-it-foundation-full-certification/
📍USE PROMO CODE: “ONPOINT26”

Address

Accra

Opening Hours

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	09:00 - 17:00

Telephone

+233205671686

Website

http://www.onpointserv.com/

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