Onpoint - Africa

Onpoint - Africa Welcome to the official page of On Point - Africa

CC:   SUBJECT: Barka da SallahSacrifice šŸ¤ Service.Faith šŸ¤ Consistency.Excellence šŸ¤  . šŸ“  from the team that believes eve...
27/05/2026

CC:
SUBJECT: Barka da Sallah

Sacrifice šŸ¤ Service.
Faith šŸ¤ Consistency.
Excellence šŸ¤ .

šŸ“ from the team that believes every great delivery starts with intention.

šŸ“Turns out… things don’t just ā€œwork. ā€Someone shows up early. Someone stays late. Someone makes the chaos behave.To the ...
01/05/2026

šŸ“Turns out… things don’t just ā€œwork. ā€Someone shows up early. Someone stays late. Someone makes the chaos behave.

To the hands behind the flow; steady, skilled, always on go.

New month, same quiet creed:
āœ… Do it right. āœ… Deliver. āœ… Lead.

Happy & A ,
From all of us at .

29/04/2026

AI is rapidly transforming IT Service Management. But there’s a critical question most organizations are not asking:
ļæ½ Are we improving ITSM—or simply accelerating the same problems?

For years, ITSM has been designed for efficiency, standardization, and cost control—not for the people who actually use it. The result? Low adoption, misalignment, and systems that look good on paper but fail in reality.

Now, with AI entering the equation, the risk is even greater.
Every workflow, every status update, every ticket, and every interaction is not just a process—it’s an experience.
And if that experience is flawed, AI will only amplify it.

In this webinar, experts from HIT Global and onpoint Africa will explore how organizations can avoid repeating the mistakes of the past and instead design human-centered ITSM solutions that teams actually use.
You will also discover the Humanizing ITā„¢ framework, a practical approach that helps organizations design IT services grounded in real-world experience—not assumptions.

This is your opportunity to rethink ITSM in the age of AI—and start designing systems people actually use.

ā³ Happening today — just a few hours to goIf you haven’t registered yet, this is your last chance.šŸŽ„ Humanising AI: Why I...
29/04/2026

ā³ Happening today — just a few hours to go

If you haven’t registered yet, this is your last chance.

šŸŽ„ Humanising AI: Why ITSM’s Quiet Architecture Matters More Than Ever
šŸ“… Today | ā° 1 PM UTC+1

Don’t miss this conversation on how to design ITSM that actually works for people, especially in the age of AI.

šŸ‘‰ Register now: https://streamyard.com/watch/JUSumMnQggtu

ā³ 2 days to goIf you’ve been meaning to register for this, this is your sign.We’re diving into a topic that’s getting mo...
27/04/2026

ā³ 2 days to go

If you’ve been meaning to register for this, this is your sign.

We’re diving into a topic that’s getting more relevant by the day:
šŸ‘‰ how AI is reshaping … and why many organizations are still struggling with adoption
šŸŽ„ Humanising AI: Why ITSM’s Quiet Architecture Matters More Than Ever

With Mark Basham & Katrina Macdermid (HIT Global co-founders) and Katakyie Kojo Desu (onpoint - Africa ITSM Lead), this will be a practical, no-fluff conversation on designing systems that people actually use.

If you’re in , service delivery, or leading initiatives, you don’t want to miss this.

šŸ“… 29 April | ā° 1 PM UTC+1
šŸŽ Exclusive certification discount for attendees
šŸ‘‰ Register here: https://streamyard.com/watch/JUSumMnQggtu

See you there

Most   conversations focus on tools, frameworks, and now… AI.But very few focus on what actually determines success: whe...
20/04/2026

Most conversations focus on tools, frameworks, and now… AI.
But very few focus on what actually determines success: whether people use what we build.

As accelerates , this question becomes critical, because scaling the wrong design only amplifies friction.
This session is about stepping back and asking: What are we really optimizing for?
If you’re involved in , service delivery, or digital transformation, this is a conversation worth joining.

šŸŽ„ Humanising AI: Why ITSM’s Quiet Architecture Matters More Than Ever
šŸ“… 29 April | ā° 1 PM UTC+1
šŸŽ Exclusive certification discount
šŸ‘‰ Register here: https://streamyard.com/watch/JUSumMnQggtu

🚨 Webinar AnnouncementAI is reshaping   but are we actually fixing the problem… or just accelerating it?Join us for a po...
16/04/2026

🚨 Webinar Announcement

AI is reshaping but are we actually fixing the problem… or just accelerating it?
Join us for a powerful panel discussion:
Humanising : Why ITSM’s Quiet Architecture Matters More Than Ever
Featuring industry experts:
Mark Basham & Katrina Macdermid – Co-founders, HIT Global
Katakyie Kojo Desu – ITSM Lead, onpoint - Africa

Together, they’ll explore why many ITSM initiatives struggle with adoption, and how organizations can design human-centered solutions that teams actually use especially in the age of AI.

This session is designed for:
IT Managers, Service Delivery Managers, ITSM professionals, CIOs, Service Desk Managers, and Digital Transformation Leaders

šŸ“… Date: 29 April
ā° Time: 1 PM
šŸ“ Streamed LIVE
šŸŽ Bonus: Attendees will get an exclusive discount on the Humanizing ITā„¢ļø certification

šŸ‘‰ REGISTER TODAY - SEATS ARE LIMITED: https://streamyard.com/watch/JUSumMnQggtu

Some people evolve year by year…Sam? He upgrades like a software patch nobody asked for but everyone benefits from. From...
15/04/2026

Some people evolve year by year…
Sam? He upgrades like a software patch nobody asked for but everyone benefits from. From closing deals to closing chapters…

Ā At this point, we’re just waiting for the next update: ā€œSam 3.0 – Now with extra talk time and unlimited bandwidth.ā€

Ā From leading the charge to pushing the team forward (whether we’re ready or not), you’ve mastered the art of turning pressure into progress and somehow making it look effortless. Happy Birthday, .

May this year come with bigger wins, smoother deals, fewer ā€œjust one quick callsā€ā€¦ and success that matches your ever-expanding job description.
wouldn’t be the same without you.

10/04/2026

šŸ“That moment when your job starts looking nothing like your job descriptionā€¦šŸ¤£šŸ˜©

Episode 6 of Sprint by podcast — Beyond the Job Titles gets into the reality behind roles and expectations.

The extra responsibilities. The blurred lines.
The ā€œthis wasn’t in the JDā€ moments.

If you’ve ever had to figure things out beyond your title, this one will hit. Be honest… does your role actually match your title?

šŸ“PLUG IN HERE: https://linktr.ee/sprintsbyonpointmain
ā­•ļøLINK IN BIO

šŸ“Good Friday; where silence speaks, and sacrifice defines the outcome. At , we understand this: real impact isn’t noise—...
03/04/2026

šŸ“Good Friday; where silence speaks, and sacrifice defines the outcome. At , we understand this: real impact isn’t noise—it’s cost and efficacy.

Today isn’t . It’s .
And only what carries purpose survives it.

For weight and efficiency, it’s .

šŸ“$540 → $250. Yeap, no joke, it’s real.It’s theĀ full Humanising ITā„¢ certification — Modules 1, 2 & 3 + the exam. Now ava...
02/04/2026

šŸ“$540 → $250. Yeap, no joke, it’s real.

It’s theĀ full Humanising ITā„¢ certification — Modules 1, 2 & 3 + the exam. Now available in through .

Most IT systems don’t fail loudly. They just get ignored.Ā 
Users adapt. āŒ
Teams bypass. āŒ
Workarounds win. āŒ
Because structure was built… but people were forgotten.

This is the fix. ā„¢ Frameworks + Human-Centred Design.
Some people will see the . Others will understand the .
Choose your side.

šŸ”—: https://www.hitglobal.services/product/humanising-it-foundation-full-certification/
šŸ“USE PROMO CODE: ā€œONPOINT26ā€
Ā 

Address

Accra

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 09:00 - 17:00

Telephone

+233205671686

Alerts

Be the first to know and let us send you an email when Onpoint - Africa posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Business

Send a message to Onpoint - Africa:

Share