Cloud Heroes

15/06/2026

To be honest, I could have been caught out myself recently. I thought I'd undertaken all the correct checks and due diligence on my purchase BUT...

Fortunately my credit card company flagged it up to me and I was able to stop the transaction.

It feels like a shameful thing to admit being (nearly) conned like this, but those scammers are getting smarter and more resourceful every day. It only takes one moment on inattention and it could be you!

After falling for a scam call, ‘The Tech Chap’ host Tom Honeyands realised he’d given away vital details in social media posts

01/04/2026

For the last five months, we have been contacting a group of customers who are on an old, legacy email system.

That system is due for a formal retirement today but will remain accessible for the time being. However, service may cease any time between today and 14th April.

If you find that you have no access to email, please contact the office urgently on 01225 776555 and if you have not previously seen the correspondence we have sent you, the team will be able to advise you what you need to do.

20/03/2026

Over the past few months, I’ve had some really interesting conversations with fellow MSPs and IT support providers in my network.

A common theme keeps coming up…

👉 Micro businesses (1 to 5 - and sometimes up to 10 users) are often the hardest to support commercially.

Not because they’re not important—but because they don’t always fit the service models many providers need to operate efficiently.

At Cloud Heroes, that’s actually where we’ve built a large part of our business—particularly around Microsoft 365, email, and cyber security support for very small organisations.

We’ve shaped our services specifically to make it viable, affordable, and properly supported for that end of the market.

So, a small ask to my network:

If you come across a business that you want to help, but commercially it just doesn’t quite work for you—feel free to point them our way.

We’ll ensure they receive the same professional service that you provide, even on a limited budget.

And equally, if you’re a small business owner who feels a bit “too small” for the larger providers—there are options out there designed for you.

Always happy to have a conversation.

19/03/2026

It’s happening more and more… and small businesses are now firmly in the firing line.

For less than the cost of a monthly cappuccino, you can protect your email, your data, and your livelihood.

CloudHeroes is designed for businesses with 1–10 users… and built to grow with you.

Would you ignore that opportunity for the price of a coffee?

👉 Message us for a free Microsoft 365 security check

Built for small businesses. Ready for growth.”

14/03/2026

Fed up with paying through the nose for IT Support or being refused help because your business is too small?

Cloud Heroes specialise in small and micro business email & M365 solutions & support.

Get in touch today for a no-obligation discussion on how we can help you to grow your business.

19/02/2026

All Microsoft services were restored by c. 1:30 pm.

Apologies to all affected. We took up the incident with our upstream supplier who have apologised to all concerned and taken step to ensure no reoccurrence of this type of incident.

19/02/2026

Due to an error at our Microsoft software supplier, some users are having issues gaining access to their Microsoft 365 Accounts.

This issue has already been resolved but there may be a short delay while everything comes back online. If you are still experiencing issues after 1:30 pm today, the 19th of February 2026, please call our Support Desk on the usual number.

06/02/2026

We’re delighted when our team go above and beyond and we’re keen to share the following feedback with you:

“Over the last day or so, I’ve experienced an unnerving issue with Microsoft Exchange which prevented access to my emails.

I just wanted to let you know that the service and solution provided by a member of your team [staff name provided] has been truly exceptional. He speaks calmly and clearly in layman’s terms and gives the customer every confidence that everything is going to be sorted. The relief in dealing with him was quite palpable.

I trust that ‘the staff member involved’ is a valued member of the Cloud Heroes team, and please pass on my thanks to him for a job very well done.”

—End

Well done to all the Cloud Heroes support team for continuing to give the very best support to our valued customers. 😊

31/12/2025

Best wishes and Happy New Year to all our customers.

Thank you for sticking with us through 2025, which has been the most challenging year in our 31 year history.

We have established a new, larger team and continue with our program of implementing new and updated systems across the business so as to provide you all with a better customer experience.

I hope 2026 brings you all the happiness and success you deserve.

Pete Wordley
Director.