KSPTechCare

Name: KSPTechCare
Address: Trowbridge, BA140, GB
Telephone: +447427104249
Price range: $

Award-winning IT & tech support for small businesses & the over 50s. No job is too small. Dementia Care/Neurodivergent specialist. Gift vouchers.

Curing 'Gadgetitis' & solving tech issues on PCs, laptops, printers, tablets, phones, TVs & gadgets etc. IT professional with over 30 years of experience. IT & Tech Support for small businesses & the over 50s. Laptops, PCs, iPads, iPhones, Gadgets, Training, Cameras, etc. iPad education, gadgets and Apps are a speciality. Dementia & neurodivergence-friendly.

01/09/2026

KSP Techcare is 9 today! Nine years ago, I decided to work for myself and all these years later, KSP Techcare is still going, and I still love it every bit as much as I did when I first started.

So, if you've supported me in any way over the last nine years, THANK YOU! Here's to making double figures next year!

27/08/2026

I'm officially 'out of office' for the next few days as I'm off today to Sunshine Festival in my ancient motorhome, Harriet, combining two of my favourite things, live music and camping out.

Let's hope your tech behaves itself while I'm away 🤞

25/08/2026

I’ve just saved my lovely, intelligent older client £400 by checking her Apple subscriptions and cancelling/deleting apps she was paying for but had unknowingly signed up for!

Like a lot of people, my client likes to play Solitaire, Mahjong and other games on her phone. These games come with annoying adverts. What she didn’t realise was that when the cleanup ‘play without adverts’ option opened, she was agreeing to buy them to get rid of the adverts.

Needless to say, my client was delighted, and a bit embarrassed that she didn’t know. That’s why I’m here to help, because you don’t know what you don’t know.

If you like to play games on your phone, please check that you haven’t mistakenly bought a ‘cleanup’ app! You can check in your subscriptions list or on your bank statement.

20/08/2026

I was at Pop Connect networking yesterday in Chippenham, and I mentioned that I am my own client, and that's what makes me good at what I do (plus my 40 years' experience in IT, obviously!). 😂

Like a lot of my clients, I am over 50 and far too trusting at times. But that means that I've already been there and worked stuff out, so my clients don't have to.

I'd really love to know how many of my sole trader friends are their own client, or is it just me? 😁

18/08/2026

Yesterday, I got a call from a new client - a 96-year-old lady who believed she'd been hacked.

Firstly, how amazing is it that a 96-year-old is online? Secondly, she did the right thing by getting in contact, as I could reassure her, talk her through everything, and give her the next steps to follow (including contacting her bank to see if any money had left her account and cancelling any cards, etc.).

She has now ordered a new PC for delivery next week, and I will be going to see her to set it up, make sure she's secure online and talk her through everything she needs to know.

My clients never cease to amaze me, which is why I love my job so much!

If you know a 96-year-old (or anyone younger!) who needs my help, please send them my way.

13/08/2026

Here are 6 places you should never store your passwords:

1. Unprotected notes on your phone
2. An unlocked laptop
3. Unencrypted USB sticks
4. Shared cloud storage folders
5. Plain-text documents on your computer
6. In an email to yourself

Instead, the safest way to keep passwords is in a password manager that stores them in an encrypted vault that's protected by a single master password. Most password managers can also generate strong, unique passwords for every account and fill them in automatically when you sign in.

If you're using antivirus software, some packages include a password manager.

As always, get in touch if you need help.

11/08/2026

We store so much important information on our phones (banking, social media accounts, insurance, etc.) and rely on it to access so much of our digital lives.

If something happened to you - serious illness or death - could your loved ones or next of kin access/open your phone?

After about 48 hours, Face ID gives up, and it's the passcode or nothing. Ten wrong guesses will wipe some phones for good, leaving your loved ones unable to access the crucial verification codes your bank, your pension, your insurer, etc., demand before they'll speak to anyone.

If you do one thing this week, sort out a plan and share your login details with loved ones... just in case the worst happens.

It's better to be safe than sorry.

06/08/2026

I don't think I've ever been called a Techie Ninja Warrior before, but I'll take it!

This was a tricky callout, but these are the jobs I love the most - working logically and methodically until I get there by a process of elimination.

Thanks, Mark, for your brilliant 5-star Google Review (which I've used here); it was a joy to help you.

04/08/2026

Last week, I mentioned that (as I'm way too trusting) I'd probably just fallen for a sc*m. Well, the bad news is, it was a sc*m. The good news is I got my money back from the bank - proof that perseverance pays off.

Here's what happened...

Because of the hot weather, I decided to buy an air conditioning unit. I researched and found that the one I wanted was a DeLonghi Penguin. It was out of stock at all the major retailers, so I Googled stockists, found one that had stock at a good price, and bought it.

About 30 minutes later, I began to question my decision.

I did some digging around, and the company wasn't legitimate. It was then that I took screenshots of the whole transaction and contacted my bank to stop the payment and send them proof of everything I'd done.

There are a couple of morals to this story. 1) If an offer is too good to be true, it probably is. And 2) If you suspect you've fallen for a sc*m, gather as much evidence as possible and persevere with the bank.

I've been in IT for forty years, have seen pretty much everything, but this stuff still happens to me. And if it can happen to me, it can happen to anyone.

Please be safe and vigilant out there.

30/07/2026

I'm always saying at networking events that I am my ideal client, and here's why. I have a really trusting nature, and I'm too quick with the 'Buy Now' button, which means I'm an easy(ish) target for sc*mmers.

In fact, I think I've fallen for one this week! More about that once it's confirmed.

If you fall victim to a scam, don't be embarrassed; it even happens to techie people who've been in the business a looong time.

If you suspect you've been sc*mmed, contact your bank immediately to stop any payments. You can also report any attempt to steal your money or personal information to Report Fraud by calling 0300 123 2040 or reporting it online.

Please be safe and remember, if it seems too good to be true, it probably is.

Address

Trowbridge
BA140

Telephone

+447427104249

Website

http://www.ksptechcare.co.uk/

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